MSP Global Program Manager
Company Name:
Randstad Staffing
JOB
Summary:
This position will provide strategic direction and leadership for a large global managed services program than spans multiple countries and across multiple disciplines. The associate in this position will have the ability to provide both strategic and tactical support to achieve program objectives and SLAs. Establish and maintain high-level client and supplier relationships. Administer the VMS tool in response to the hiring managers, program sponsors, and corporate support. Ensure maximum communication and service levels to the client hiring managers and staffing suppliers
Leader by example; implement strategies to achieve contracted service level metrics; manage sale and delivery of products/services to achieve agreed end result; budget accountability; goals and objectives management; maintain communication with key client representatives to ensure successful business development and ongoing account relationship
Responsibilities:
Client
Responsibilities:
Identify problematic client issues and suggest corrective actions
Participate in client companies- workforce planning, workforce relations, and rewards/recognition/retention programs
GP/Revenue Responsibility:
Achieve results as defined in annual account budget
Freedom to Act/Accountability:
Guidance given: Assignments are received in objective oriented terms. Provides guidance to subordinate supervisors or high level staff specialists based on organizational goals and company policy. Work is reviewed in terms of meeting the organization-s objectives and schedules
Overall account compliance while maintaining SLAs
Policy involvement: Establishes operating policies that affect subordinate multi-level organizational units. Interprets, executes, and recommends modifications to organizational policies
Supervisory/Relationship:
Coach, motivate and direct team to achieve desired results
Mentor a team of direct reports
Actively participate in employee development
Review and provide feedback on performance
Direct Work Involvement/Complexity:
Provide strategic direction for the program to meet mutually agreed upon objectives
Pursue opportunities to raise our profile within the client as appropriate
Review and follow up and resolve any unpaid hours and expenses on a monthly basis
Once up and running; serve as an overflow for other RMS program coordination needs
Distribute requisitions and process submittals on a daily basis
Coordinate web time entry and invoicing as needed on a client by client basis
Participate in the implementation and delivery of a quarterly business review
Impact:
Erroneous decisions or recommendations would normally result in critical delays and modifications to project/operations; cause substantial expenditure of time, human resources and funds; and jeopardize future business activity
Maintain program statistics and distribute metric reports weekly, monthly, etc-
Liaison:
Frequent contact with equivalent level inter-organizational managers and customer representatives concerning projects, operational decisions, scheduling requirements or contractual clarification. Conducts briefings and technical meetings for internal and external representatives
Work with RMS Implementation Managers to develop standardized program policies, procedures, training modules, user manuals, quality metrics, client reporting, and other required program materials
Work closely with business units and alliance supply-base to ensure resource delivery
EDUCATION:
High school diploma or equivalent required
College degree strongly preferred
Experience:
8
years MSP experience
Minimum of 5 years of experience running a large global program or multiple programs
SKILLS REQUIRED:
Proficient with Microsoft Office tools including Word, Excel, PowerPoint, Outlook
Strong customer focus and customer service skills
Experience presenting to C-level executives
Excellent communication, interpersonal and organizational skills
Demonstrated experience managing large, complex accounts or projects
Experience describing and documenting project or client requirements
Must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements
Strong management skills based on several years of experience, including people development and team building
Superior consulting, leadership, management, interpersonal and mentoring skills
Equal Opportunity Employer Minorities/Female/Disabled/VeteransEstimated Salary: $20 to $28 per hour based on qualifications.
Randstad Staffing
JOB
Summary:
This position will provide strategic direction and leadership for a large global managed services program than spans multiple countries and across multiple disciplines. The associate in this position will have the ability to provide both strategic and tactical support to achieve program objectives and SLAs. Establish and maintain high-level client and supplier relationships. Administer the VMS tool in response to the hiring managers, program sponsors, and corporate support. Ensure maximum communication and service levels to the client hiring managers and staffing suppliers
Leader by example; implement strategies to achieve contracted service level metrics; manage sale and delivery of products/services to achieve agreed end result; budget accountability; goals and objectives management; maintain communication with key client representatives to ensure successful business development and ongoing account relationship
Responsibilities:
Client
Responsibilities:
Identify problematic client issues and suggest corrective actions
Participate in client companies- workforce planning, workforce relations, and rewards/recognition/retention programs
GP/Revenue Responsibility:
Achieve results as defined in annual account budget
Freedom to Act/Accountability:
Guidance given: Assignments are received in objective oriented terms. Provides guidance to subordinate supervisors or high level staff specialists based on organizational goals and company policy. Work is reviewed in terms of meeting the organization-s objectives and schedules
Overall account compliance while maintaining SLAs
Policy involvement: Establishes operating policies that affect subordinate multi-level organizational units. Interprets, executes, and recommends modifications to organizational policies
Supervisory/Relationship:
Coach, motivate and direct team to achieve desired results
Mentor a team of direct reports
Actively participate in employee development
Review and provide feedback on performance
Direct Work Involvement/Complexity:
Provide strategic direction for the program to meet mutually agreed upon objectives
Pursue opportunities to raise our profile within the client as appropriate
Review and follow up and resolve any unpaid hours and expenses on a monthly basis
Once up and running; serve as an overflow for other RMS program coordination needs
Distribute requisitions and process submittals on a daily basis
Coordinate web time entry and invoicing as needed on a client by client basis
Participate in the implementation and delivery of a quarterly business review
Impact:
Erroneous decisions or recommendations would normally result in critical delays and modifications to project/operations; cause substantial expenditure of time, human resources and funds; and jeopardize future business activity
Maintain program statistics and distribute metric reports weekly, monthly, etc-
Liaison:
Frequent contact with equivalent level inter-organizational managers and customer representatives concerning projects, operational decisions, scheduling requirements or contractual clarification. Conducts briefings and technical meetings for internal and external representatives
Work with RMS Implementation Managers to develop standardized program policies, procedures, training modules, user manuals, quality metrics, client reporting, and other required program materials
Work closely with business units and alliance supply-base to ensure resource delivery
EDUCATION:
High school diploma or equivalent required
College degree strongly preferred
Experience:
8
years MSP experience
Minimum of 5 years of experience running a large global program or multiple programs
SKILLS REQUIRED:
Proficient with Microsoft Office tools including Word, Excel, PowerPoint, Outlook
Strong customer focus and customer service skills
Experience presenting to C-level executives
Excellent communication, interpersonal and organizational skills
Demonstrated experience managing large, complex accounts or projects
Experience describing and documenting project or client requirements
Must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements
Strong management skills based on several years of experience, including people development and team building
Superior consulting, leadership, management, interpersonal and mentoring skills
Equal Opportunity Employer Minorities/Female/Disabled/VeteransEstimated Salary: $20 to $28 per hour based on qualifications.
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