Help Desk Support
Company Name:
Collabera
## DESCRIPTION
Job Title Helpdesk Associate(Mortgage)
Location ATLANTA GA 30303
Duration 3
Months(High Possibility of Extension)
Required Skills
Should have 1 year in financial services production environment and 6 months call contact experience (internal or external)
Job Details:
This position is responsible for the processing of incoming work within the Servicing / SAD unit:
Ensure that all work is processed within LOS - following up on pended items within same day/next day timeframe.
Ensure Salesforce is updated with all attachments, comments, calls and e-mails documented. Maintain Compass loan system integrity by accurately reflecting any required changes.
Ensure that specified error rate is maintained. Errors may encompass 2nd requests, customer impact, various Compass reports and Help Desk reported errors.
Ensure departmental procedures are followed related to the processing of requests and required approvals and documentation.
Projects and tasks as assigned by Supervisor
Job Title: Help Desk Support
Job Code: 2786_HDS_GA
Domain: IT Services
Location: ATLANTA, Georgia, US
Pay rate: DOE
Duration: 3 Month(s)
Experience: 0 - 2 years
Recruiter: Shakuntala Nikam
Phone
Email-ID: shakuntala. ;
URL: Estimated Salary: $20 to $28 per hour based on qualifications.
Collabera
## DESCRIPTION
Job Title Helpdesk Associate(Mortgage)
Location ATLANTA GA 30303
Duration 3
Months(High Possibility of Extension)
Required Skills
Should have 1 year in financial services production environment and 6 months call contact experience (internal or external)
Job Details:
This position is responsible for the processing of incoming work within the Servicing / SAD unit:
Ensure that all work is processed within LOS - following up on pended items within same day/next day timeframe.
Ensure Salesforce is updated with all attachments, comments, calls and e-mails documented. Maintain Compass loan system integrity by accurately reflecting any required changes.
Ensure that specified error rate is maintained. Errors may encompass 2nd requests, customer impact, various Compass reports and Help Desk reported errors.
Ensure departmental procedures are followed related to the processing of requests and required approvals and documentation.
Projects and tasks as assigned by Supervisor
Job Title: Help Desk Support
Job Code: 2786_HDS_GA
Domain: IT Services
Location: ATLANTA, Georgia, US
Pay rate: DOE
Duration: 3 Month(s)
Experience: 0 - 2 years
Recruiter: Shakuntala Nikam
Phone
Email-ID: shakuntala. ;
URL: Estimated Salary: $20 to $28 per hour based on qualifications.
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