Insurance Policy Processing Clerk
Covenir Covenir Atlanta, GA Atlanta, GA Full-time Full-time $17 - $19 an hour $17 - $19 an hour 17 hours ago 17 hours ago 17 hours ago Working as part of the Insurance policy processing team, the insurance policy processing clerk supports all policy servicing for insurance carriers who are Covenir clients.
The insurance policy processing clerk will be responsible for all supported policy servicing functions including new business and renewal policy reviews and decisioning, full endorsement processing, direct telephone support of insureds policy coverage inquiries.
This position is fully remote.
Primary shift will be Monday-Friday 830am-5pm EST.
The insurance policy processing clerk will:
Serve as a subject matter expert for policy processing client specific product according to their established guidelines Work with insureds, agents, and carrier representatives via telephone, email and online chat to service our carrier clients Accurately and efficiently issue new business and renewal policies, process endorsements and cancellations using Standard Operating Procedures as agreed Collaborate closely with each carriers' internal underwriting organization to assure compliance and optimal customer service Refer 'out of scope' work items as needed, to client company underwriters Track and escalate any abnormalities in normal Policy Services / Underwriting activities that would be indicative of potential problems Act as an ambassador in building a positive work culture for the team and overall company Follows processing guidelines provided by assigned carrier customers to assure compliance and top level service Works independently; manage workload effectively; Manages a high volume of work, and frequent procedural changes in a fast-paced environment Establishes and maintains positive relationships with insureds, agents and client company representatives through friendly, customer-oriented service Processes high volumes of work with frequent procedural changes with accuracy rate of 98% or better when compared to Service Level Agreement targets Assists as requested in other functional areas of Covenir to support client needs as required Responds during catastrophic weather events to support peak level of claim call intake as required This position is fully remote Job Type:
Full-time Pay:
$17.
00 - $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
The insurance policy processing clerk will be responsible for all supported policy servicing functions including new business and renewal policy reviews and decisioning, full endorsement processing, direct telephone support of insureds policy coverage inquiries.
This position is fully remote.
Primary shift will be Monday-Friday 830am-5pm EST.
The insurance policy processing clerk will:
Serve as a subject matter expert for policy processing client specific product according to their established guidelines Work with insureds, agents, and carrier representatives via telephone, email and online chat to service our carrier clients Accurately and efficiently issue new business and renewal policies, process endorsements and cancellations using Standard Operating Procedures as agreed Collaborate closely with each carriers' internal underwriting organization to assure compliance and optimal customer service Refer 'out of scope' work items as needed, to client company underwriters Track and escalate any abnormalities in normal Policy Services / Underwriting activities that would be indicative of potential problems Act as an ambassador in building a positive work culture for the team and overall company Follows processing guidelines provided by assigned carrier customers to assure compliance and top level service Works independently; manage workload effectively; Manages a high volume of work, and frequent procedural changes in a fast-paced environment Establishes and maintains positive relationships with insureds, agents and client company representatives through friendly, customer-oriented service Processes high volumes of work with frequent procedural changes with accuracy rate of 98% or better when compared to Service Level Agreement targets Assists as requested in other functional areas of Covenir to support client needs as required Responds during catastrophic weather events to support peak level of claim call intake as required This position is fully remote Job Type:
Full-time Pay:
$17.
00 - $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
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