Systems engineer ii at Cox Enterprises in Atlanta, GA
The System Engineer II at Cox Automotive, is responsible for troubleshooting and support of applications under the Cox Automotive umbrella with sites like Manheim.com, OVE.com, Simulcast, as well as applications like Title Vault, Offer Management, Sale Setup Tool and Seller Dashboard, etc. The System Engineer also provides technical expertise related to the applications, helping to define business requirements while providing advice and guidance, and monitoring emerging technologies. Job
Responsibilities:
Provides ongoing support, monitoring, and maintenance of deployed products. Work and manage incidents, tasks and problems utilizing Service Now as our ITSM. Actively works with less experienced engineers providing technical guidance and oversight. Actively participates in the engineering community, staying up to date on new platform technologies and best practices and shares insights with others in the organization. Troubleshoot and resolve application issues escalated to our support team. Train new teammates working with them to achieve desired productivity levels. Application support utilizing log searching techniques using software like SPLUNK and SQL skills. Conduct analysis of support issues to help identify current state of business process or system inadequacies. Escalate issues to developer's teams as necessary and log defects/problems in Service Now. Obtain and maintain a working knowledge of main sites under the Cox Automotive umbrella, applications, customers, and business units. Closely collaborate and assist application development teams when required to ensure timely delivery of system fixes. Document and maintain our knowledge base.
Qualifications:
B.S. Degree in computer science or related field is preferred, but not required. 5
years of Service and Support experience Strong problem solving and communication skills required. Ability to manage relationships while being consistent and providing quality. Candidates must also have functional and technical expertise, show initiative, be customer focused, and work well in teams. Must be able to independently prioritize daily workload. A+, Net
certification, preferred SQL intermediate-advance skills Available for on-call rotations in a 24/7 online business environment. Work under pressure with time constraints; regular change in work tasks/duties.
Salary Range:
$100K -- $150K
Minimum Qualification
Systems Architecture & Engineering, Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Provides ongoing support, monitoring, and maintenance of deployed products. Work and manage incidents, tasks and problems utilizing Service Now as our ITSM. Actively works with less experienced engineers providing technical guidance and oversight. Actively participates in the engineering community, staying up to date on new platform technologies and best practices and shares insights with others in the organization. Troubleshoot and resolve application issues escalated to our support team. Train new teammates working with them to achieve desired productivity levels. Application support utilizing log searching techniques using software like SPLUNK and SQL skills. Conduct analysis of support issues to help identify current state of business process or system inadequacies. Escalate issues to developer's teams as necessary and log defects/problems in Service Now. Obtain and maintain a working knowledge of main sites under the Cox Automotive umbrella, applications, customers, and business units. Closely collaborate and assist application development teams when required to ensure timely delivery of system fixes. Document and maintain our knowledge base.
Qualifications:
B.S. Degree in computer science or related field is preferred, but not required. 5
years of Service and Support experience Strong problem solving and communication skills required. Ability to manage relationships while being consistent and providing quality. Candidates must also have functional and technical expertise, show initiative, be customer focused, and work well in teams. Must be able to independently prioritize daily workload. A+, Net
certification, preferred SQL intermediate-advance skills Available for on-call rotations in a 24/7 online business environment. Work under pressure with time constraints; regular change in work tasks/duties.
Salary Range:
$100K -- $150K
Minimum Qualification
Systems Architecture & Engineering, Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
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