Senior systems engineer at Cox Enterprises in Atlanta, GA
As a Sr. System Engineer at Cox Automotive you would be troubleshooting and supporting applications under the Cox Automotive umbrella with sites like Manheim.com, OVE.com, Simulcast, as well as applications like Title Vault, Offer Management, Sale Setup Tool and Seller Dashboard, etc. The Sr. System Engineer also works with newer engineers to provide technical expertise and knowledge transfer of the applications we support. As a Sr. System Engineer you will need to be able to identify recurrent issues, creating problems and help to define business requirements when interacting with the development teams we support. Technical expertise in database querying, API tools (ex. Postman), some scripting, monitoring tools and ITSM tools (Service NOW) is required. Job
Responsibilities:
Actively works with less experienced engineers providing technical guidance and oversight. Provides ongoing support, monitoring, and maintenance of deployed products. Work and manage incidents, tasks and problems utilizing Service Now as our ITSM. Identify recurrent issues and report to development teams to seek resolution. Actively participates in the engineering community, staying up to date on new platform technologies and best practices and shares insights with others in the organization. Troubleshoot and resolve application issues escalated to our support team. Train new teammates working with them to achieve desired productivity levels. Application support utilizing log searching techniques using software like SPLUNK and SQL skills. Conduct analysis of support issues to help identify current state of business process or system inadequacies. Escalate issues to developer's teams as necessary and log defects/problems in Service Now. Obtain and maintain a working knowledge of main sites under the Cox Automotive umbrella, applications, customers, and business units. Closely collaborate and assist application development teams when required to ensure timely delivery of system fixes. Act as SME of tools needed to troubleshoot and deep dive into application issues. Document and maintain our knowledge base. Makes self-approachable and available to others. Responds with a sense of urgency to other team members' critical tickets. Volunteers to assist and support others when needed. Remains abreast of industry changes. Effectively applies relevant technical processes to appropriate business needs. Provides information in a timely fashion and keeps users fully informed of progress and decisions being made. Compensation:
Compensation includes a base salary of $84,660 - 118,626. Salary may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Qualifications:
M.S. or B.S. Degree in computer science or related field is preferred, but not required or 9
years of Service and Support experience Strong problem solving and communication skills required. Ability to manage relationships with multiple teams while being consistent and providing quality. Candidates must also have functional and technical expertise, show initiative, be customer focused, and work well in teams. Must be able to independently prioritize daily workload. A+, Net+, AWS, SQL certifications, preferred SQL intermediate-advance skills Scripting understanding Available for on-call rotations using Pager Duty, in a 24/7 online business environment. Work under pressure with time constraints; regular change in work tasks/duties.
Salary Range:
$80K -- $150K
Minimum Qualification
Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Actively works with less experienced engineers providing technical guidance and oversight. Provides ongoing support, monitoring, and maintenance of deployed products. Work and manage incidents, tasks and problems utilizing Service Now as our ITSM. Identify recurrent issues and report to development teams to seek resolution. Actively participates in the engineering community, staying up to date on new platform technologies and best practices and shares insights with others in the organization. Troubleshoot and resolve application issues escalated to our support team. Train new teammates working with them to achieve desired productivity levels. Application support utilizing log searching techniques using software like SPLUNK and SQL skills. Conduct analysis of support issues to help identify current state of business process or system inadequacies. Escalate issues to developer's teams as necessary and log defects/problems in Service Now. Obtain and maintain a working knowledge of main sites under the Cox Automotive umbrella, applications, customers, and business units. Closely collaborate and assist application development teams when required to ensure timely delivery of system fixes. Act as SME of tools needed to troubleshoot and deep dive into application issues. Document and maintain our knowledge base. Makes self-approachable and available to others. Responds with a sense of urgency to other team members' critical tickets. Volunteers to assist and support others when needed. Remains abreast of industry changes. Effectively applies relevant technical processes to appropriate business needs. Provides information in a timely fashion and keeps users fully informed of progress and decisions being made. Compensation:
Compensation includes a base salary of $84,660 - 118,626. Salary may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Qualifications:
M.S. or B.S. Degree in computer science or related field is preferred, but not required or 9
years of Service and Support experience Strong problem solving and communication skills required. Ability to manage relationships with multiple teams while being consistent and providing quality. Candidates must also have functional and technical expertise, show initiative, be customer focused, and work well in teams. Must be able to independently prioritize daily workload. A+, Net+, AWS, SQL certifications, preferred SQL intermediate-advance skills Scripting understanding Available for on-call rotations using Pager Duty, in a 24/7 online business environment. Work under pressure with time constraints; regular change in work tasks/duties.
Salary Range:
$80K -- $150K
Minimum Qualification
Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
