Operations Support Engineer / Analyst
The Power Delivery Operations Support Communication team ensures reliable, safe, and secure critical systems while providing superior support and service to the Distribution Control Centers. The team is made up of engineers, analysts, and specialists providing tier 1 and tier 2 support to our customers for a network of servers and applications that form the Distribution SCADA system. The DSCADA system allows Distribution System Operators at the Distribution Control Centers (DCC) to remotely monitor and control distribution equipment to ensure safe and reliable operations for our employees and customers. Additionally, the team works closely with the Technology Organization, SCS Energy Management Systems (EMS), and Distribution Automation groups to develop, resolve, and enhance communications to substation, transmission line, and distribution line remote terminal units (RTUs). NOTE:
The position is currently located in Atlanta, but the position will begin reporting to Lithia Springs in a few years. Key Responsibilities Our team has several areas of responsibility so the specifics of job responsibilities may vary based on fit with business needs and team skill sets. Part of the Georgia Power Distribution SCADA, Infrastructure support team. Support Distribution Network servers and equipment. Domain Controller Administration. Support the VM infrastructure. Support the cybersecurity stance to maintain operational stability. Proactively monitor solutions to reduce the occurrence of outages and minimize the length of outages. Provide root cause analysis for incidents and troubleshoot complex technical issues across multiple technologies. Produce and maintain software and hardware documentation and procedures. Provide support and troubleshooting for the Distribution SCADA application. Participate in on-call rotation for system support. Research viable alternatives to meet the technical requirements of business solutions with a focus on resiliency. Understand business partners technical requirements. Focus on providing the best operator experience for our customers. Values the ideas, knowledge, and expertise of others. Research viable solutions to meet the technical requirements of business solutions. Share knowledge of internal/external practices and technical expertise with others. Responsible for prioritizing work, evaluating results, and taking corrective action as needed. Establish and maintain effective working relationships and communicate with all levels in the organization. Ability to support and work in a team environment. Requirements Given the scope of our team is broad, there is a variety of combined skills, experience and knowledge that would meet our team's needs. Education Bachelor's degree in Engineering, Computer Science, or related fields. Experience Knowledge of network architecture and security. Knowledge of domain administration and windows platform best practices. Knowledge of VM Linux experience a plus Ability to obtain Critical Infrastructure Protection (CIP) and Insider Threat Program (ITP) security clearance is required.
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications.
The position is currently located in Atlanta, but the position will begin reporting to Lithia Springs in a few years. Key Responsibilities Our team has several areas of responsibility so the specifics of job responsibilities may vary based on fit with business needs and team skill sets. Part of the Georgia Power Distribution SCADA, Infrastructure support team. Support Distribution Network servers and equipment. Domain Controller Administration. Support the VM infrastructure. Support the cybersecurity stance to maintain operational stability. Proactively monitor solutions to reduce the occurrence of outages and minimize the length of outages. Provide root cause analysis for incidents and troubleshoot complex technical issues across multiple technologies. Produce and maintain software and hardware documentation and procedures. Provide support and troubleshooting for the Distribution SCADA application. Participate in on-call rotation for system support. Research viable alternatives to meet the technical requirements of business solutions with a focus on resiliency. Understand business partners technical requirements. Focus on providing the best operator experience for our customers. Values the ideas, knowledge, and expertise of others. Research viable solutions to meet the technical requirements of business solutions. Share knowledge of internal/external practices and technical expertise with others. Responsible for prioritizing work, evaluating results, and taking corrective action as needed. Establish and maintain effective working relationships and communicate with all levels in the organization. Ability to support and work in a team environment. Requirements Given the scope of our team is broad, there is a variety of combined skills, experience and knowledge that would meet our team's needs. Education Bachelor's degree in Engineering, Computer Science, or related fields. Experience Knowledge of network architecture and security. Knowledge of domain administration and windows platform best practices. Knowledge of VM Linux experience a plus Ability to obtain Critical Infrastructure Protection (CIP) and Insider Threat Program (ITP) security clearance is required.
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications.
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