Client Success Manager
What You'll Do:
As the Enterprise Client Success Manager, you will grow and strengthen enterprise client partnerships within the Cox Automotive enterprise sales model. This is a client facing role that will service as a primary resource for client account management, sales enablement, cross-business unit integrations, program coordination, and product performance optimization. You will support unique initiatives and requests, as well developing new and creative solutions for your assigned clients. Overall, you will build relationships with our key clients and provide the highest level of excellent client support and service. Some of your day-to-day responsibilities will include:
Establish and build relationship with assigned sales lead, and for some segments the Client Partner, to help promote strategic vision for client(s) Work with the assigned sales lead to build, optimize, and execute on the client's account plan and assess strategy. Optimize current business model for assigned clients by making strategic recommendations in leveraging Cox Automotive to help grow their business, expand product utilization . Gather, utilize, and leverage data from internal or external sources to support strategy decisions. Assist and participate in any account planning activities to understand client goals and objectives. Ensure client needs and expectations are met and/or exceeded. Assist with sales cycle support by working with internal partners/teams within the organization and holding them accountable for executing on client initiatives, resolving client issues. Responsible for development of, delivery to, or organization of product demonstrations to all assigned clients. Speak to the technology integration & implementation procedures of a new product or service with a client, or include appropriate resources when needed. Engage appropriate resources to respond to functional and technical elements of RFI's/RFP's/RFQ's. Protect and retain existing business by providing post-sale and optimization support. What's in it for you? As a dynamite Enterprise Client Success Manager, you deserve success in your life as well, and at Cox, we define success as being a part of a company that gives you lots of opportunities and options. First, we've created an exceptional salary package. We are an inclusive, sales-friendly environment where different perspectives are valued and celebrated. We believe in taking good care of our team, so you'll also have access to benefits like an impressive base salary, plus additional incentives, 401(K) with company match and quality healthcare & life insurance options. Cox gives you flexible paid time-off, provides access to a lifestyle coach, adoption assistance, pet insurance, employee discounts, tuition reimbursement and more. Bottom line, we take good care of our employees. Want to join us?
Qualifications:
Here's what we're looking for:
Required:
5 years of relevant work experience. BA/BS Degree or equivalent combination of education and work-related experience. Role will require travel, may require up to 50% travel to client sites or internal company events Preferred:
5 years of experience preferred in client management, automotive industry preferred Previous knowledge of Cox Automotive products and services preferred Capable of leveraging data to justify strategy and optimization recommendations Ability to effectively present in front of multiple stakeholders, including client C-suite personnel Rudimentary understanding of program management application tool(s) and processes Work cross-functionally and collaboratively with other teams Ability to prioritize and manage multiple tasks Proficient knowledge of MS Office, Salesforce CRM MBA preferred Come join the Cox family of businesses and make your mark today. Who We Are About Cox Automotive There's nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto. About Cox We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow.
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
As the Enterprise Client Success Manager, you will grow and strengthen enterprise client partnerships within the Cox Automotive enterprise sales model. This is a client facing role that will service as a primary resource for client account management, sales enablement, cross-business unit integrations, program coordination, and product performance optimization. You will support unique initiatives and requests, as well developing new and creative solutions for your assigned clients. Overall, you will build relationships with our key clients and provide the highest level of excellent client support and service. Some of your day-to-day responsibilities will include:
Establish and build relationship with assigned sales lead, and for some segments the Client Partner, to help promote strategic vision for client(s) Work with the assigned sales lead to build, optimize, and execute on the client's account plan and assess strategy. Optimize current business model for assigned clients by making strategic recommendations in leveraging Cox Automotive to help grow their business, expand product utilization . Gather, utilize, and leverage data from internal or external sources to support strategy decisions. Assist and participate in any account planning activities to understand client goals and objectives. Ensure client needs and expectations are met and/or exceeded. Assist with sales cycle support by working with internal partners/teams within the organization and holding them accountable for executing on client initiatives, resolving client issues. Responsible for development of, delivery to, or organization of product demonstrations to all assigned clients. Speak to the technology integration & implementation procedures of a new product or service with a client, or include appropriate resources when needed. Engage appropriate resources to respond to functional and technical elements of RFI's/RFP's/RFQ's. Protect and retain existing business by providing post-sale and optimization support. What's in it for you? As a dynamite Enterprise Client Success Manager, you deserve success in your life as well, and at Cox, we define success as being a part of a company that gives you lots of opportunities and options. First, we've created an exceptional salary package. We are an inclusive, sales-friendly environment where different perspectives are valued and celebrated. We believe in taking good care of our team, so you'll also have access to benefits like an impressive base salary, plus additional incentives, 401(K) with company match and quality healthcare & life insurance options. Cox gives you flexible paid time-off, provides access to a lifestyle coach, adoption assistance, pet insurance, employee discounts, tuition reimbursement and more. Bottom line, we take good care of our employees. Want to join us?
Qualifications:
Here's what we're looking for:
Required:
5 years of relevant work experience. BA/BS Degree or equivalent combination of education and work-related experience. Role will require travel, may require up to 50% travel to client sites or internal company events Preferred:
5 years of experience preferred in client management, automotive industry preferred Previous knowledge of Cox Automotive products and services preferred Capable of leveraging data to justify strategy and optimization recommendations Ability to effectively present in front of multiple stakeholders, including client C-suite personnel Rudimentary understanding of program management application tool(s) and processes Work cross-functionally and collaboratively with other teams Ability to prioritize and manage multiple tasks Proficient knowledge of MS Office, Salesforce CRM MBA preferred Come join the Cox family of businesses and make your mark today. Who We Are About Cox Automotive There's nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto. About Cox We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow.
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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