Manager; Operations Vendor Mgt, Business Solutions (Business Solutions Mgr)
Quick Apply Full-time 1 hour ago Full Job Description Remote Work Opportunity.
The Business Solutions Manager leads the Business Solutions team and translates business requirements into functional specifications and solutions for newly acquired and current customers.
This position requires you to work directly with department managers and their respective staff to identify, assess, and document business requirements and procedures.
This position will be responsible for communicating potential obstacles and alternative solutions to a wide array of business/technical inquiries.
As you work through requirements, you will partner with multiple groups including customers, vendors, sales, IT, Operations and others to recommend appropriate business solution(s) and advise the company of risks and associated project/opportunity costs.
This position will also be responsible for managing the business/technical relationship with company vendors and completing high-priority company initiatives.
This position will report to the Chief Operating Officer.
Primary
Responsibilities:
Responsible for the creation of functional solutions for client needs.
Requirements must be sufficient to allow for sign-off from business stakeholders and provide sufficient detail for use by technical and operational staff members.
Facilitates the creation of documented business requirements (i.
e.
, Policies, workflows, protocol, etc.
) This position will manage the efforts of special account configuration or modification to existing business process workflow.
Organizes information into readable formats used by other departments.
Manages the Business Analysts and the Business Solutions Specialists to ensure consistency in delivered solutions.
Oversees open project/support requests for timely completion.
Maintains ownership in the creation and management of project plans.
Responsible for the successful delivery of technology and functional business projects.
Communicates with other department resources to implement proposed solutions in a timely manner.
Gain a deep understanding of the services/technology that are delivered to our clients.
Develop and maintain job performance standards, productivity metrics, and goals for all department staff.
Serve as the primary escalation point for the Business Solutions team.
Provide clarifications and feedback to internal teams to drive solutions.
Develop the team to their fullest potential, individually and collectively; delegating and managing in an appropriate and effective manner, but not being afraid to lead from the front either.
Maintain a professional demeanor, attitude and appearance and impart this on the Business Solutions department.
Periodically present solutions to clients/prospects via onsite or teleconferencing Perform annual reviews for teams.
Other duties as assigned.
Qualifications:
Extremely strong communicator who is extremely quick to respond and update key stakeholders.
Committed, reliable, invested and all-in to the organization and team.
Strong project management skillset.
Experience in writing policy and protocol for functional requirements.
Strong leadership skills; ability to motivate and inspire a team, while holding them accountable.
3+years of relevant management/people-leader experience required.
Ability to multitask a portfolio of projects and/or internal staff requests.
Excellent presentation and training skills.
3
years of experience in business/systems analysis or project management a plus.
Bachelor's degree required.
Skills:
Microsoft Office - Advanced Project Management - Advanced Presentation & Training Skills - Advanced If you have what it takes to succeed in this role and would like to join a growing organization filled with exceptional, positive, and motivated individuals, this is the place for you! Benefits Include:
Medical, Dental, 401(k), Paid Vacation, Paid Holidays, Paid Time Off, and Flexible Spending.
We look forward to hearing from you! Job Type:
Full-time Schedule:
8 hour shift Work Location:
Remote Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Business Solutions Manager leads the Business Solutions team and translates business requirements into functional specifications and solutions for newly acquired and current customers.
This position requires you to work directly with department managers and their respective staff to identify, assess, and document business requirements and procedures.
This position will be responsible for communicating potential obstacles and alternative solutions to a wide array of business/technical inquiries.
As you work through requirements, you will partner with multiple groups including customers, vendors, sales, IT, Operations and others to recommend appropriate business solution(s) and advise the company of risks and associated project/opportunity costs.
This position will also be responsible for managing the business/technical relationship with company vendors and completing high-priority company initiatives.
This position will report to the Chief Operating Officer.
Primary
Responsibilities:
Responsible for the creation of functional solutions for client needs.
Requirements must be sufficient to allow for sign-off from business stakeholders and provide sufficient detail for use by technical and operational staff members.
Facilitates the creation of documented business requirements (i.
e.
, Policies, workflows, protocol, etc.
) This position will manage the efforts of special account configuration or modification to existing business process workflow.
Organizes information into readable formats used by other departments.
Manages the Business Analysts and the Business Solutions Specialists to ensure consistency in delivered solutions.
Oversees open project/support requests for timely completion.
Maintains ownership in the creation and management of project plans.
Responsible for the successful delivery of technology and functional business projects.
Communicates with other department resources to implement proposed solutions in a timely manner.
Gain a deep understanding of the services/technology that are delivered to our clients.
Develop and maintain job performance standards, productivity metrics, and goals for all department staff.
Serve as the primary escalation point for the Business Solutions team.
Provide clarifications and feedback to internal teams to drive solutions.
Develop the team to their fullest potential, individually and collectively; delegating and managing in an appropriate and effective manner, but not being afraid to lead from the front either.
Maintain a professional demeanor, attitude and appearance and impart this on the Business Solutions department.
Periodically present solutions to clients/prospects via onsite or teleconferencing Perform annual reviews for teams.
Other duties as assigned.
Qualifications:
Extremely strong communicator who is extremely quick to respond and update key stakeholders.
Committed, reliable, invested and all-in to the organization and team.
Strong project management skillset.
Experience in writing policy and protocol for functional requirements.
Strong leadership skills; ability to motivate and inspire a team, while holding them accountable.
3+years of relevant management/people-leader experience required.
Ability to multitask a portfolio of projects and/or internal staff requests.
Excellent presentation and training skills.
3
years of experience in business/systems analysis or project management a plus.
Bachelor's degree required.
Skills:
Microsoft Office - Advanced Project Management - Advanced Presentation & Training Skills - Advanced If you have what it takes to succeed in this role and would like to join a growing organization filled with exceptional, positive, and motivated individuals, this is the place for you! Benefits Include:
Medical, Dental, 401(k), Paid Vacation, Paid Holidays, Paid Time Off, and Flexible Spending.
We look forward to hearing from you! Job Type:
Full-time Schedule:
8 hour shift Work Location:
Remote Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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