Case Management Supervisor- TCM
Intro Gallagher Bassett is the world's premier provider of risk and claims management services.
We believe that - with proper management - a world of risk becomes a world of possibilities.
It becomes a world where businesses and organizations are freed to do what they do best.
To build.
To serve.
To move forward.
Knowing the responsibilities of today and their people are being cared for.
So wherever opportunity and need come next in this world, Gallagher Bassett is there.
More than 5,000 of the most dedicated professionals backed by the industry's most powerful technology.
Each with a single and powerful purpose:
To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing.
To GUARD our clients' assets as the trusted stewards of their risk and claims management programs.
To GO BEYOND expectations in the continuous pursuit of a better way.
Responsibilities Coordinates and plans case management operations/processes/activities and finances across several jurisdictions and areas of specialization.
Manages internal and external case managers and support staff including training, program operations, client support, and employee coaching.
Maintains current and new licensure or certification requirements as mandated by state regulations.
Assists in maintenance of national accreditation.
? Complies with requested reports and audits from state regulatory entities.
? Revises and develops policies and procedures, as appropriate.
? Assists in annual review of departmental policies and procedures.
? Communicates current and new case management requirements, client processes, and program changes to all case managers and vendors.
Interfaces with continual quality improvement programs Oversees and supports staff and develops, implements, and maintains criteria for the review process.
? Manages process and ensures efficiency, timeliness, and accuracy.
? Maintains and monitors work distribution and workflow of staff.
? Provides and monitors daily management reports for branch and system functions.
? Develops unit staffing and maintains training programs.
? Provides staff cross-training for continued operation efficiency.
? Monitors vacation reporting and timesheets.
? Prepares agendas and conducts staff meetings.
? Communicates effectively with medical providers, peer advisors, adjusting staff, government agencies, customers, staff, and peers.
? Interviews and hires with managerial approval.
? Develops and manages staff to meet or exceed goals established.
? Monitors and/or maintains documentation resource for verbal/written requests, inquiries, and complaints.
? Attends training/educational classes as appropriate.
? Participates in quality assurance auditing.
Reviews and monitors daily management reports for branch and system functions.
? Develops regional staffing and maintains training programs.
? Provides staff cross-training for continued operation efficiency.
? Prepares agendas and conducts staff meetings.
? Communicates effectively with medical providers, peer advisors, adjusting staff, government agencies, customers, staff, and peers.
? Participates in Nurse Case Management interview process and makes recommendations to hiring manager.
? Develops and manages staff to meet or exceed goals established.
? Monitors and/or maintains documentation resource for verbal/written requests, inquiries, and complaints.
? Attends training/educational classes as appropriate.
? Participates in quality assurance auditing.
Qualifications Required:
Associate's degree or commensurate experience.
Must possess current licensure/registration as required.
Must possess minimum of 5 years clinical experience including supervisory or leadership role.
Nursing experience must include experience with orthopedic, trauma, intensive care, or occupational nursing.
Preferred:
Prior supervisory or management experience a plus; Workers compensation experience.
Behaviors:
Additional Information Click Here to review our U.
S.
Eligibility Requirements We offer competitive salaries and benefits, including:
medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
Required:
Associate's degree or commensurate experience.
Must possess current licensure/registration as required.
Must possess minimum of 5 years clinical experience including supervisory or leadership role.
Nursing experience must include experience with orthopedic, trauma, intensive care, or occupational nursing.
Preferred:
Prior supervisory or management experience a plus; Workers compensation experience.
Behaviors:
Coordinates and plans case management operations/processes/activities and finances across several jurisdictions and areas of specialization.
Manages internal and external case managers and support staff including training, program operations, client support, and employee coaching.
Maintains current and new licensure or certification requirements as mandated by state regulations.
Assists in maintenance of national accreditation.
? Complies with requested reports and audits from state regulatory entities.
? Revises and develops policies and procedures, as appropriate.
? Assists in annual review of departmental policies and procedures.
? Communicates current and new case management requirements, client processes, and program changes to all case managers and vendors.
Interfaces with continual quality improvement programs Oversees and supports staff and develops, implements, and maintains criteria for the review process.
? Manages process and ensures efficiency, timeliness, and accuracy.
? Maintains and monitors work distribution and workflow of staff.
? Provides and monitors daily management reports for branch and system functions.
? Develops unit staffing and maintains training programs.
? Provides staff cross-training for continued operation efficiency.
? Monitors vacation reporting and timesheets.
? Prepares agendas and conducts staff meetings.
? Communicates effectively with medical providers, peer advisors, adjusting staff, government agencies, customers, staff, and peers.
? Interviews and hires with managerial approval.
? Develops and manages staff to meet or exceed goals established.
? Monitors and/or maintains documentation resource for verbal/written requests, inquiries, and complaints.
? Attends training/educational classes as appropriate.
? Participates in quality assurance auditing.
Reviews and monitors daily management reports for branch and system functions.
? Develops regional staffing and maintains training programs.
? Provides staff cross-training for continued operation efficiency.
? Prepares agendas and conducts staff meetings.
? Communicates effectively with medical providers, peer advisors, adjusting staff, government agencies, customers, staff, and peers.
? Participates in Nurse Case Management interview process and makes recommendations to hiring manager.
? Develops and manages staff to meet or exceed goals established.
? Monitors and/or maintains documentation resource for verbal/written requests, inquiries, and complaints.
? Attends training/educational classes as appropriate.
? Participates in quality assurance auditing.
Recommended Skills Agenda Development Auditing Case Management Clinical Works Communication Critical Care Estimated Salary: $20 to $28 per hour based on qualifications.
We believe that - with proper management - a world of risk becomes a world of possibilities.
It becomes a world where businesses and organizations are freed to do what they do best.
To build.
To serve.
To move forward.
Knowing the responsibilities of today and their people are being cared for.
So wherever opportunity and need come next in this world, Gallagher Bassett is there.
More than 5,000 of the most dedicated professionals backed by the industry's most powerful technology.
Each with a single and powerful purpose:
To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing.
To GUARD our clients' assets as the trusted stewards of their risk and claims management programs.
To GO BEYOND expectations in the continuous pursuit of a better way.
Responsibilities Coordinates and plans case management operations/processes/activities and finances across several jurisdictions and areas of specialization.
Manages internal and external case managers and support staff including training, program operations, client support, and employee coaching.
Maintains current and new licensure or certification requirements as mandated by state regulations.
Assists in maintenance of national accreditation.
? Complies with requested reports and audits from state regulatory entities.
? Revises and develops policies and procedures, as appropriate.
? Assists in annual review of departmental policies and procedures.
? Communicates current and new case management requirements, client processes, and program changes to all case managers and vendors.
Interfaces with continual quality improvement programs Oversees and supports staff and develops, implements, and maintains criteria for the review process.
? Manages process and ensures efficiency, timeliness, and accuracy.
? Maintains and monitors work distribution and workflow of staff.
? Provides and monitors daily management reports for branch and system functions.
? Develops unit staffing and maintains training programs.
? Provides staff cross-training for continued operation efficiency.
? Monitors vacation reporting and timesheets.
? Prepares agendas and conducts staff meetings.
? Communicates effectively with medical providers, peer advisors, adjusting staff, government agencies, customers, staff, and peers.
? Interviews and hires with managerial approval.
? Develops and manages staff to meet or exceed goals established.
? Monitors and/or maintains documentation resource for verbal/written requests, inquiries, and complaints.
? Attends training/educational classes as appropriate.
? Participates in quality assurance auditing.
Reviews and monitors daily management reports for branch and system functions.
? Develops regional staffing and maintains training programs.
? Provides staff cross-training for continued operation efficiency.
? Prepares agendas and conducts staff meetings.
? Communicates effectively with medical providers, peer advisors, adjusting staff, government agencies, customers, staff, and peers.
? Participates in Nurse Case Management interview process and makes recommendations to hiring manager.
? Develops and manages staff to meet or exceed goals established.
? Monitors and/or maintains documentation resource for verbal/written requests, inquiries, and complaints.
? Attends training/educational classes as appropriate.
? Participates in quality assurance auditing.
Qualifications Required:
Associate's degree or commensurate experience.
Must possess current licensure/registration as required.
Must possess minimum of 5 years clinical experience including supervisory or leadership role.
Nursing experience must include experience with orthopedic, trauma, intensive care, or occupational nursing.
Preferred:
Prior supervisory or management experience a plus; Workers compensation experience.
Behaviors:
Additional Information Click Here to review our U.
S.
Eligibility Requirements We offer competitive salaries and benefits, including:
medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
Required:
Associate's degree or commensurate experience.
Must possess current licensure/registration as required.
Must possess minimum of 5 years clinical experience including supervisory or leadership role.
Nursing experience must include experience with orthopedic, trauma, intensive care, or occupational nursing.
Preferred:
Prior supervisory or management experience a plus; Workers compensation experience.
Behaviors:
Coordinates and plans case management operations/processes/activities and finances across several jurisdictions and areas of specialization.
Manages internal and external case managers and support staff including training, program operations, client support, and employee coaching.
Maintains current and new licensure or certification requirements as mandated by state regulations.
Assists in maintenance of national accreditation.
? Complies with requested reports and audits from state regulatory entities.
? Revises and develops policies and procedures, as appropriate.
? Assists in annual review of departmental policies and procedures.
? Communicates current and new case management requirements, client processes, and program changes to all case managers and vendors.
Interfaces with continual quality improvement programs Oversees and supports staff and develops, implements, and maintains criteria for the review process.
? Manages process and ensures efficiency, timeliness, and accuracy.
? Maintains and monitors work distribution and workflow of staff.
? Provides and monitors daily management reports for branch and system functions.
? Develops unit staffing and maintains training programs.
? Provides staff cross-training for continued operation efficiency.
? Monitors vacation reporting and timesheets.
? Prepares agendas and conducts staff meetings.
? Communicates effectively with medical providers, peer advisors, adjusting staff, government agencies, customers, staff, and peers.
? Interviews and hires with managerial approval.
? Develops and manages staff to meet or exceed goals established.
? Monitors and/or maintains documentation resource for verbal/written requests, inquiries, and complaints.
? Attends training/educational classes as appropriate.
? Participates in quality assurance auditing.
Reviews and monitors daily management reports for branch and system functions.
? Develops regional staffing and maintains training programs.
? Provides staff cross-training for continued operation efficiency.
? Prepares agendas and conducts staff meetings.
? Communicates effectively with medical providers, peer advisors, adjusting staff, government agencies, customers, staff, and peers.
? Participates in Nurse Case Management interview process and makes recommendations to hiring manager.
? Develops and manages staff to meet or exceed goals established.
? Monitors and/or maintains documentation resource for verbal/written requests, inquiries, and complaints.
? Attends training/educational classes as appropriate.
? Participates in quality assurance auditing.
Recommended Skills Agenda Development Auditing Case Management Clinical Works Communication Critical Care Estimated Salary: $20 to $28 per hour based on qualifications.
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