Service Evolution Lead - ITSM Service Evolution Solution Developer
About Capgemini With 270,000 people of all genders in nearly 50 countries, Capgemini is a responsible and multicultural global leader.
Its purpose:
igniting human energy through technology for an inclusive and balanced future.
As a strategic partner to companies, Capgemini has harnessed the power of technology to enable business transformation for more than 50 years.
The Group addresses the entire breadth of business needs, from strategy and design to leading operations.
To do this, it relies on deep industry expertise and its command of fast evolving fields such as cloud, data, artificial intelligence, connectivity, software, digital engineering and platforms.
In 2020, Capgemini reported global revenues of EUR16 billion.
About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services.
As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing public cloud players and leading private cloud technologies.
With EUR 1.
5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.
Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.
Visit us at www.
capgemini.
com.
People matter, results count.
Travel:
25%
Job Description:
Equal Opportunity! Providing mentorship for Service Evolution solutions Understanding and interpreting requirements Defining and documenting requirements (technical, process, reporting) Development of related process documentation
Qualifications:
Required:
US Citizenship Ability to acquire a Public Trust Clearance Working with federal clients ITIL 4 Foundations Certification or plans to achieve Service Evolution Process and Technology experience Business and technical writing experience ITSM solutions Client-facing documentation Superb communication skills (verbal and written) Able to work independently and demonstrate initiative through pro-active behavior Participates in and/or leads diagnosis and fixing of problems within area of expertise Identifies and fixes the root cause rather than just symptoms Competent in use of processes & systems for client and Capgemini benefit Understands detailed purpose and operation of day-to-day processes & systems functions Recognizes potential application of associated processes & systems Competent in use of technology for client and Capgemini benefit within own technology area Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions.
Works with peer team to develop and promote solution.
About Capgemini With 270,000 people of all genders in nearly 50 countries, Capgemini is a responsible and multicultural global leader.
Its purpose:
igniting human energy through technology for an inclusive and balanced future.
As a strategic partner to companies, Capgemini has harnessed the power of technology to enable business transformation for more than 50 years.
The Group addresses the entire breadth of business needs, from strategy and design to leading operations.
To do this, it relies on deep industry expertise and its command of fast evolving fields such as cloud, data, artificial intelligence, connectivity, software, digital engineering and platforms.
In 2020, Capgemini reported global revenues of EUR16 billion.
About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services.
As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing public cloud players and leading private cloud technologies.
With EUR 1.
5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.
Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.
Visit us at www.
capgemini.
com.
People matter, results count.
Travel:
25%
Job Description:
Equal Opportunity Providing mentorship for Service Evolution solutions Understanding and interpreting requirements Defining and documenting requirements (technical, process, reporting) Development of related process documentation
Qualifications:
Ability to acquire a Public Trust Clearance Working with federal clients ITIL 4 Foundations Certification or plans to achieve Service Evolution Process and Technology experience Business and technical writing experience ITSM solutions Client-facing documentation Able to work independently and demonstrate initiative through pro-active behavior Participates in and/or leads diagnosis and fixing of problems within area of expertise Identifies and fixes the root cause rather than just symptoms Competent in use of processes & systems for client and Capgemini benefit Understands detailed purpose and operation of day-to-day processes & systems functions Recognizes potential application of associated processes & systems Competent in use of technology for client and Capgemini benefit within own technology area Recommended Skills Coaching And Mentoring Communication Itil Self Motivation Technical Writings It Service Management Estimated Salary: $20 to $28 per hour based on qualifications.
Its purpose:
igniting human energy through technology for an inclusive and balanced future.
As a strategic partner to companies, Capgemini has harnessed the power of technology to enable business transformation for more than 50 years.
The Group addresses the entire breadth of business needs, from strategy and design to leading operations.
To do this, it relies on deep industry expertise and its command of fast evolving fields such as cloud, data, artificial intelligence, connectivity, software, digital engineering and platforms.
In 2020, Capgemini reported global revenues of EUR16 billion.
About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services.
As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing public cloud players and leading private cloud technologies.
With EUR 1.
5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.
Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.
Visit us at www.
capgemini.
com.
People matter, results count.
Travel:
25%
Job Description:
Equal Opportunity! Providing mentorship for Service Evolution solutions Understanding and interpreting requirements Defining and documenting requirements (technical, process, reporting) Development of related process documentation
Qualifications:
Required:
US Citizenship Ability to acquire a Public Trust Clearance Working with federal clients ITIL 4 Foundations Certification or plans to achieve Service Evolution Process and Technology experience Business and technical writing experience ITSM solutions Client-facing documentation Superb communication skills (verbal and written) Able to work independently and demonstrate initiative through pro-active behavior Participates in and/or leads diagnosis and fixing of problems within area of expertise Identifies and fixes the root cause rather than just symptoms Competent in use of processes & systems for client and Capgemini benefit Understands detailed purpose and operation of day-to-day processes & systems functions Recognizes potential application of associated processes & systems Competent in use of technology for client and Capgemini benefit within own technology area Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions.
Works with peer team to develop and promote solution.
About Capgemini With 270,000 people of all genders in nearly 50 countries, Capgemini is a responsible and multicultural global leader.
Its purpose:
igniting human energy through technology for an inclusive and balanced future.
As a strategic partner to companies, Capgemini has harnessed the power of technology to enable business transformation for more than 50 years.
The Group addresses the entire breadth of business needs, from strategy and design to leading operations.
To do this, it relies on deep industry expertise and its command of fast evolving fields such as cloud, data, artificial intelligence, connectivity, software, digital engineering and platforms.
In 2020, Capgemini reported global revenues of EUR16 billion.
About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services.
As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing public cloud players and leading private cloud technologies.
With EUR 1.
5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.
Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.
Visit us at www.
capgemini.
com.
People matter, results count.
Travel:
25%
Job Description:
Equal Opportunity Providing mentorship for Service Evolution solutions Understanding and interpreting requirements Defining and documenting requirements (technical, process, reporting) Development of related process documentation
Qualifications:
Ability to acquire a Public Trust Clearance Working with federal clients ITIL 4 Foundations Certification or plans to achieve Service Evolution Process and Technology experience Business and technical writing experience ITSM solutions Client-facing documentation Able to work independently and demonstrate initiative through pro-active behavior Participates in and/or leads diagnosis and fixing of problems within area of expertise Identifies and fixes the root cause rather than just symptoms Competent in use of processes & systems for client and Capgemini benefit Understands detailed purpose and operation of day-to-day processes & systems functions Recognizes potential application of associated processes & systems Competent in use of technology for client and Capgemini benefit within own technology area Recommended Skills Coaching And Mentoring Communication Itil Self Motivation Technical Writings It Service Management Estimated Salary: $20 to $28 per hour based on qualifications.
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