3rd Shift Quality Assurance Clerk 11:00pm - 7:30am Tuesday - Saturday $20.00 per hour
Atlanta, GA Atlanta, GA Full-time Full-time $20 an hour $20 an hour 1 day ago 1 day ago 1 day ago
Job Description:
Join our team and earn $20.
00 per hour! Pitney Bowes is now hiring for Full Time Direct Hire Warehouse Quality Assurance Clerk positions in our Atlanta, GA Facility.
3rd Shift Quality Assurance Clerk Tuesday - Saturday 11:
00pm - 7:
30am $20.
00 Job Description The Quality Assurance Lead works in tandem with their team of QA Coordinators to ensures the accuracy of information and quality delivery through monitoring emails, coaching and training sessions.
Provides regularly scheduled quality details and metrics to supported business units, making recommendations for service and quality improvements.
The Quality Assurance Clerk will provide ongoing support of the day-to-day activity's injunction with the Quality Assurance team and work with the QA Coordinators to ensure daily goals and metrics are met.
Works closely with Quality Supervisor to review performance metrics and ensure that call evaluations are accurately completed.
Duties & Responsibilities Ensures Quality Assurance Specialists and Coordinators understand and comply with all Center of Excellence objectives, performance standards, and policies.
Answer QA Specialist and Coordinator questions regarding best practices, protocols and escalations.
Identify operational issues and suggest possible improvements.
Continuously communicates with team members to ensure they are well informed about all issues affecting them and the members.
Monitors real-time performance indicators and service levels and works with QA Specialists and Coordinators to ensure metrics are achieved.
Monitors and evaluates QA specialist performance, provide learning and coaching opportunities.
Prepares reports, analyzes data and assists management implement action plans to achieve on time deliveries to clients and their customers.
Directs quality initiatives by requiring adherence to quality assurance policies and procedures; develops quality standards, processes and new models; drives and implements quality improvement changes.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Requirements & Qualifications Associate degree in quality assurance, or equivalent training.
2 years' experience in Quality Assurance (Preferred) Excellent customer service skills.
Excellent verbal and written communication skills.
Proficient on Microsoft Office.
Versatility, flexibility, and a willingness to work enthusiastically within a constantly changing environment.
We will:
Provide the opportunity to grow and develop your career through training and access to various development programs Offer an inclusive environment that encourages diverse perspectives and ideas Offer a casual and safe work environment Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive
Benefits:
PB Live Well:
Paid time off Multiple Insurance options:
Medical/Dental/Vision/Pet Multiple savings plan options:
401K Plan with company match; Health Savings Account; Dependent Care Access to PB Life Perks Discount Program Eligible for PB Employee Referral Program $$ Training and opportunities for advancement Tuition Reimbursement Weekly Paychecks We actively look for prospects who:
Are passionate about client success.
Enjoy collaborating with others.
Strive to exceed expectations.
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
Women/Men/Veterans/Individuals with Disabilities/LGBTQ
are encouraged to apply.
All interested individuals must apply online.
Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
Duties & Responsibilities.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
Join our team and earn $20.
00 per hour! Pitney Bowes is now hiring for Full Time Direct Hire Warehouse Quality Assurance Clerk positions in our Atlanta, GA Facility.
3rd Shift Quality Assurance Clerk Tuesday - Saturday 11:
00pm - 7:
30am $20.
00 Job Description The Quality Assurance Lead works in tandem with their team of QA Coordinators to ensures the accuracy of information and quality delivery through monitoring emails, coaching and training sessions.
Provides regularly scheduled quality details and metrics to supported business units, making recommendations for service and quality improvements.
The Quality Assurance Clerk will provide ongoing support of the day-to-day activity's injunction with the Quality Assurance team and work with the QA Coordinators to ensure daily goals and metrics are met.
Works closely with Quality Supervisor to review performance metrics and ensure that call evaluations are accurately completed.
Duties & Responsibilities Ensures Quality Assurance Specialists and Coordinators understand and comply with all Center of Excellence objectives, performance standards, and policies.
Answer QA Specialist and Coordinator questions regarding best practices, protocols and escalations.
Identify operational issues and suggest possible improvements.
Continuously communicates with team members to ensure they are well informed about all issues affecting them and the members.
Monitors real-time performance indicators and service levels and works with QA Specialists and Coordinators to ensure metrics are achieved.
Monitors and evaluates QA specialist performance, provide learning and coaching opportunities.
Prepares reports, analyzes data and assists management implement action plans to achieve on time deliveries to clients and their customers.
Directs quality initiatives by requiring adherence to quality assurance policies and procedures; develops quality standards, processes and new models; drives and implements quality improvement changes.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Requirements & Qualifications Associate degree in quality assurance, or equivalent training.
2 years' experience in Quality Assurance (Preferred) Excellent customer service skills.
Excellent verbal and written communication skills.
Proficient on Microsoft Office.
Versatility, flexibility, and a willingness to work enthusiastically within a constantly changing environment.
We will:
Provide the opportunity to grow and develop your career through training and access to various development programs Offer an inclusive environment that encourages diverse perspectives and ideas Offer a casual and safe work environment Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive
Benefits:
PB Live Well:
Paid time off Multiple Insurance options:
Medical/Dental/Vision/Pet Multiple savings plan options:
401K Plan with company match; Health Savings Account; Dependent Care Access to PB Life Perks Discount Program Eligible for PB Employee Referral Program $$ Training and opportunities for advancement Tuition Reimbursement Weekly Paychecks We actively look for prospects who:
Are passionate about client success.
Enjoy collaborating with others.
Strive to exceed expectations.
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
Women/Men/Veterans/Individuals with Disabilities/LGBTQ
are encouraged to apply.
All interested individuals must apply online.
Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
Duties & Responsibilities.
Estimated Salary: $20 to $28 per hour based on qualifications.
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