Service Coordinator
Job DescriptionFacilitate the distribution of service related information between customers, technicians, and other departments as needed.
PRINCIPLE DUTIES AND RESPONSIBILITIES Receive service calls from customer, prioritize calls according to customer needs, dispatch service technician, and when possible, make sure technician has necessary parts.
Provide support for technician to obtain maximum efficiency.
Follow up after emergency calls to ensure proper response times are met.
Communicate daily with assigned teams and technicians for daily coverage and needs.
Coordinate efforts of the team and address daily, weekly and monthly issues affecting customer service and profitability.
Monitor and reduce travel expenses.
Maintain an accurate database.
Support policies and procedures of the computer system and the company Facilitate implementation of changes, process improvements or enhancements.
Consistently strive to ensure a level of service that exceeds customer expectations.
Track scheduled maintenance calls to confirm that they are performed timely.
Notify appropriate department with any customer issues and concerns.
Collect purchase order numbers and match paperwork for customers as needed to insure payment.
Manage special billings needs of customers.
Order follow-up parts issues for technicians.
Issue purchase order numbers to vendors as needed.
Receive, review, and distribute paperwork.
Perform others duties as needed and assigned.
KNOWLEDGE, SKILLS AND ABILITIES Minimum of high school diploma or equivalent.
Demonstrated excellent customer service skills; Minimum of two years of experience in customer service or dispatch environment.
Computer data entry experience with Microsoft Office experience preferred.
Excellent communication skills:
written, verbal, and listening.
Team player.
Self-motivated.
Excellent organizational skills.
Detail oriented.
Good sense of urgency with ability to handle frequently changing priorities and multiple tasks.
Ability to work in fast-paced environment (resilient).
Recommended Skills Attention To Detail Business Process Improvement Communication Coordinating Customer Demand Planning Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
PRINCIPLE DUTIES AND RESPONSIBILITIES Receive service calls from customer, prioritize calls according to customer needs, dispatch service technician, and when possible, make sure technician has necessary parts.
Provide support for technician to obtain maximum efficiency.
Follow up after emergency calls to ensure proper response times are met.
Communicate daily with assigned teams and technicians for daily coverage and needs.
Coordinate efforts of the team and address daily, weekly and monthly issues affecting customer service and profitability.
Monitor and reduce travel expenses.
Maintain an accurate database.
Support policies and procedures of the computer system and the company Facilitate implementation of changes, process improvements or enhancements.
Consistently strive to ensure a level of service that exceeds customer expectations.
Track scheduled maintenance calls to confirm that they are performed timely.
Notify appropriate department with any customer issues and concerns.
Collect purchase order numbers and match paperwork for customers as needed to insure payment.
Manage special billings needs of customers.
Order follow-up parts issues for technicians.
Issue purchase order numbers to vendors as needed.
Receive, review, and distribute paperwork.
Perform others duties as needed and assigned.
KNOWLEDGE, SKILLS AND ABILITIES Minimum of high school diploma or equivalent.
Demonstrated excellent customer service skills; Minimum of two years of experience in customer service or dispatch environment.
Computer data entry experience with Microsoft Office experience preferred.
Excellent communication skills:
written, verbal, and listening.
Team player.
Self-motivated.
Excellent organizational skills.
Detail oriented.
Good sense of urgency with ability to handle frequently changing priorities and multiple tasks.
Ability to work in fast-paced environment (resilient).
Recommended Skills Attention To Detail Business Process Improvement Communication Coordinating Customer Demand Planning Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
