Product Specialist I, Overnight (12AM-9AM ET)
Atlanta, GA Atlanta, GA Estimated:
$45.
6K - $57.
8K a year Estimated:
$45.
6K - $57.
8K a year About the team & opportunity What's so great about working on Calendly's Customer Experience team? We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day Why do we need you? Well, we are looking for a Product Specialist who has a curiosity for technology, critical problem-solving skills, and a desire to enable customers! You will report to a Senior Manager of Customer Service being on the front lines of customer support issues during our overnight shift from 12am-9am EST.
A day in the life of a Product Specialist at Calendly You will resolve tickets via Live Chat, Phone or Email promptly in a fast-paced environment and effectively maintain expert-level product knowledge.
You will have the opportunity to participate in Calendly support initiatives and you will be measured by personal and team goals & metrics.
Many customers have experienced the value of Calendly firsthand, and our team makes a huge impact on that experience.
In order to stay at the top of industry customer service standards, we need to continually grow our team.
On a typical day, you will be working on:
Be the first point of contact for our users when they need help or have questions, providing solutions and creating the very best Calendly support experience Help our customers schedule more meetings Take a consultative approach to problem-solving Maintain fantastic written communication skills Be a Calendly product, use-case, and scheduling industry expert Patiently empathize with customers with every interaction Attend ticket audits and receive active feedback on a regular basis Document & advance customer and internal issues appropriately Go above and beyond to serve our customers and your team (be a self-starter) Use your technical savviness and resourcefulness to assist customers relatively autonomously Take ownership over the customer experience you provide What do we need from you? 1
years of experience in software (SaaS) customer support Technical software troubleshooting skill and experience Live Chat or Phone customer support experience a plus Someone who thrives in a challenging, fast-paced environment and enjoys helping people A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company Drive and ability to thrive in a metrics-focused role and team environment Phenomenal written and verbal communication skills Outstanding time management skills Someone who works collaboratively with a passionate, customer-centric team Authorized to work lawfully in the United States of America.
Calendly does not engage in immigration sponsorship at this time Our ideal candidate will thrive in a fast-paced, high-volume, email, phone, and live chat-based customer support environment.
This role will require product expertise, exemplary time management skills, critical thinking about problem-solving, and effective communication throughout the customer experience.
Due to the hours of coverage, it is imperative that the person in this role exercise good, professional judgment and be able to thrive in a relatively self-sufficient context.
We're looking for self-starters who are curious and intrinsically motivated to make an impact.
Available shifts In order to best serve our customers globally, and to support multiple time zones, seven days a week.
This role has a consistent 5-day per week work schedule that will include one weekend day:
your shift each week will be either Sunday - Thursday or Tuesday - Saturday from 12am-9am EST.
What's in it for you? Ready to make a serious impact? Millions of people already rely on Calendly's products, and we're still in the midst of our growth curve -- it's a phenomenal time to join us.
Everything you'll work on here will accelerate your career to the next level.
If you want to learn, grow, and do the best work of your life alongside the best people you've ever worked with, then we hope you'll consider allowing Calendly to be a part of your professional career.
Our Hiring Process:
Typically, individuals will participate in the following interview process.
However, there may be slight nuances given the role and or department we are hiring for.
Please keep in mind that individuals can be declined from the position at any stage of the process.
Qualified individuals will be invited to schedule a phone interview with a member of our recruiting team.
This is a great time to ask any initial questions you have about the company or the role.
Next, we'll put you in direct contact with your potential manager.
You'll get a chance to learn even more about life at Calendly, the responsibilities within your role, and the qualities needed to succeed here.
Next, or in parallel, you'll meet with your potential team members.
Finally, we get connect with those you've worked with before, to learn more about the impact you can make, the value you bring, and the best way to set you up for success at Calendly.
We aim to provide an inclusive and equitable experience to everyone who expresses interest in working at Calendly.
The recruiter assigned to this role will keep you informed every step of the way.
Have questions? Let your recruiter know! Want to share your experience? We are passionately committed to improving and building on our process, and we consider feedback a gift.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at email protected .
This specific role is not eligible for employment in California or Hawaii.
Note that all individual roles will specify location eligibility.
Candidates residing in California may visit our Notice at Collection for California Candidates here:
Notice at Collection.
Estimated Salary: $20 to $28 per hour based on qualifications.
$45.
6K - $57.
8K a year Estimated:
$45.
6K - $57.
8K a year About the team & opportunity What's so great about working on Calendly's Customer Experience team? We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day Why do we need you? Well, we are looking for a Product Specialist who has a curiosity for technology, critical problem-solving skills, and a desire to enable customers! You will report to a Senior Manager of Customer Service being on the front lines of customer support issues during our overnight shift from 12am-9am EST.
A day in the life of a Product Specialist at Calendly You will resolve tickets via Live Chat, Phone or Email promptly in a fast-paced environment and effectively maintain expert-level product knowledge.
You will have the opportunity to participate in Calendly support initiatives and you will be measured by personal and team goals & metrics.
Many customers have experienced the value of Calendly firsthand, and our team makes a huge impact on that experience.
In order to stay at the top of industry customer service standards, we need to continually grow our team.
On a typical day, you will be working on:
Be the first point of contact for our users when they need help or have questions, providing solutions and creating the very best Calendly support experience Help our customers schedule more meetings Take a consultative approach to problem-solving Maintain fantastic written communication skills Be a Calendly product, use-case, and scheduling industry expert Patiently empathize with customers with every interaction Attend ticket audits and receive active feedback on a regular basis Document & advance customer and internal issues appropriately Go above and beyond to serve our customers and your team (be a self-starter) Use your technical savviness and resourcefulness to assist customers relatively autonomously Take ownership over the customer experience you provide What do we need from you? 1
years of experience in software (SaaS) customer support Technical software troubleshooting skill and experience Live Chat or Phone customer support experience a plus Someone who thrives in a challenging, fast-paced environment and enjoys helping people A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company Drive and ability to thrive in a metrics-focused role and team environment Phenomenal written and verbal communication skills Outstanding time management skills Someone who works collaboratively with a passionate, customer-centric team Authorized to work lawfully in the United States of America.
Calendly does not engage in immigration sponsorship at this time Our ideal candidate will thrive in a fast-paced, high-volume, email, phone, and live chat-based customer support environment.
This role will require product expertise, exemplary time management skills, critical thinking about problem-solving, and effective communication throughout the customer experience.
Due to the hours of coverage, it is imperative that the person in this role exercise good, professional judgment and be able to thrive in a relatively self-sufficient context.
We're looking for self-starters who are curious and intrinsically motivated to make an impact.
Available shifts In order to best serve our customers globally, and to support multiple time zones, seven days a week.
This role has a consistent 5-day per week work schedule that will include one weekend day:
your shift each week will be either Sunday - Thursday or Tuesday - Saturday from 12am-9am EST.
What's in it for you? Ready to make a serious impact? Millions of people already rely on Calendly's products, and we're still in the midst of our growth curve -- it's a phenomenal time to join us.
Everything you'll work on here will accelerate your career to the next level.
If you want to learn, grow, and do the best work of your life alongside the best people you've ever worked with, then we hope you'll consider allowing Calendly to be a part of your professional career.
Our Hiring Process:
Typically, individuals will participate in the following interview process.
However, there may be slight nuances given the role and or department we are hiring for.
Please keep in mind that individuals can be declined from the position at any stage of the process.
Qualified individuals will be invited to schedule a phone interview with a member of our recruiting team.
This is a great time to ask any initial questions you have about the company or the role.
Next, we'll put you in direct contact with your potential manager.
You'll get a chance to learn even more about life at Calendly, the responsibilities within your role, and the qualities needed to succeed here.
Next, or in parallel, you'll meet with your potential team members.
Finally, we get connect with those you've worked with before, to learn more about the impact you can make, the value you bring, and the best way to set you up for success at Calendly.
We aim to provide an inclusive and equitable experience to everyone who expresses interest in working at Calendly.
The recruiter assigned to this role will keep you informed every step of the way.
Have questions? Let your recruiter know! Want to share your experience? We are passionately committed to improving and building on our process, and we consider feedback a gift.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at email protected .
This specific role is not eligible for employment in California or Hawaii.
Note that all individual roles will specify location eligibility.
Candidates residing in California may visit our Notice at Collection for California Candidates here:
Notice at Collection.
Estimated Salary: $20 to $28 per hour based on qualifications.
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