Player Information Representative
Atlanta, GA Atlanta, GA Full-time Full-time Estimated:
$62.
5K - $79.
1K a year Estimated:
$62.
5K - $79.
1K a year JOB SUMMARY The purpose of this job is to provide accurate and appropriate responses to player questions and concerns regarding Georgia Lottery products and policies and procedures.
Duties include, but are not limited to:
answering questions, communicating with manager and internal customers, operating telecommunications equipment, problem solving, and performing other tasks as assigned by the Player Information Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include, but are not limited to:
Answers questions from lottery players regarding games, winning numbers, prize amounts, winner claims, and policies and procedures.
Communicates with manager regarding player suggestions and/or complaints.
Promotes the products of the GLC and its integrity.
Operates telecommunications equipment to respond to callers.
Operates computer terminal and related equipment to provide specialized information to players.
Retrieves statistical information from computer.
Sends correspondence to players containing detailed lottery information.
KNOWLEDGE AND SKILL REQUIREMENTS High School Diploma (or GED) required.
Some customer service or telemarketing experience.
Must be able to work an alternate work schedule.
Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Answers questions from lottery players regarding games, winning numbers, prize amounts, winner claims, and policies and procedures.
Communicates with manager regarding player suggestions and/or complaints.
Promotes the products of the GLC and its integrity.
Operates telecommunications equipment to respond to callers.
Operates computer terminal and related equipment to provide specialized information to players.
Retrieves statistical information from computer.
Sends correspondence to players containing detailed lottery information.
High School Diploma (or GED) required.
Some customer service or telemarketing experience.
Must be able to work an alternate work schedule.
Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$62.
5K - $79.
1K a year Estimated:
$62.
5K - $79.
1K a year JOB SUMMARY The purpose of this job is to provide accurate and appropriate responses to player questions and concerns regarding Georgia Lottery products and policies and procedures.
Duties include, but are not limited to:
answering questions, communicating with manager and internal customers, operating telecommunications equipment, problem solving, and performing other tasks as assigned by the Player Information Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include, but are not limited to:
Answers questions from lottery players regarding games, winning numbers, prize amounts, winner claims, and policies and procedures.
Communicates with manager regarding player suggestions and/or complaints.
Promotes the products of the GLC and its integrity.
Operates telecommunications equipment to respond to callers.
Operates computer terminal and related equipment to provide specialized information to players.
Retrieves statistical information from computer.
Sends correspondence to players containing detailed lottery information.
KNOWLEDGE AND SKILL REQUIREMENTS High School Diploma (or GED) required.
Some customer service or telemarketing experience.
Must be able to work an alternate work schedule.
Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Answers questions from lottery players regarding games, winning numbers, prize amounts, winner claims, and policies and procedures.
Communicates with manager regarding player suggestions and/or complaints.
Promotes the products of the GLC and its integrity.
Operates telecommunications equipment to respond to callers.
Operates computer terminal and related equipment to provide specialized information to players.
Retrieves statistical information from computer.
Sends correspondence to players containing detailed lottery information.
High School Diploma (or GED) required.
Some customer service or telemarketing experience.
Must be able to work an alternate work schedule.
Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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