Quality Assurance Analyst (Call Center)
5.
0 Chamblee, GA Chamblee, GA Full-time Full-time $23.
44 an hour $23.
44 an hour 3 days ago 3 days ago 3 days ago JOB
Summary:
To be successful as a quality analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities.
The ideal candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues.
You will be responsible for ensuring that the end product meets the minimum quality standards, is fully functional and user-friendly.
ESSENTIAL JOB FUNCTIONS/DUTIES:
Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers.
Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management.
Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs Participate in internal quality calibrations led by process owners.
Participate in the development of quality inspection standards and continuously optimize the process and system platform.
Qualification:
? Minimum 3 years of Quality Assurance Programs experience.
? QA experience in a contact center environment, such as call auditing, chat analysis, or email auditing ? Candidates are expected to have a grasp of fundamental QA concepts like calibration processes, QA score calculations, and feedback methodologies within the context of contact center operations ? Experience with social media and lean six sigma ? Quality audit and quality management-related experiences.
? Must have good reading and analytical/problem solving capabilities.
? Demonstrates knowledge of the business and applicable operational platforms EDUCATION REQUIREMENTS:
? High School diploma, OR ? Bachelor's Degree JOB REQUIREMENTS:
? High commitment to report and work at scheduled shift time and staying in communication with Supervisor/Team Lead at all times.
? Must be able to react quickly and proactively in a rapidly changing and dynamic work environment.
? Must be driven and motivated to exceed individual and team goals.
? Should always maintain professional email/chat etiquettes.
Job Type:
Full-time Salary:
$23.
44 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Work setting:
In-person Education:
High school or equivalent (Required)
Experience:
Call center:
2 years (Preferred) Quality assurance:
3 years (Preferred) Quality audits:
3 years (Preferred) Work Location:
In person Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers.
Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management.
Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs Participate in internal quality calibrations led by process owners.
Participate in the development of quality inspection standards and continuously optimize the process and system platform.
401(k) Dental insurance Health insurance Paid time off Vision insurance Monday to Friday In-person High school or equivalent (Required) Call center:
2 years (Preferred) Quality assurance:
3 years (Preferred) Quality audits:
3 years (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Chamblee, GA Chamblee, GA Full-time Full-time $23.
44 an hour $23.
44 an hour 3 days ago 3 days ago 3 days ago JOB
Summary:
To be successful as a quality analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities.
The ideal candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues.
You will be responsible for ensuring that the end product meets the minimum quality standards, is fully functional and user-friendly.
ESSENTIAL JOB FUNCTIONS/DUTIES:
Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers.
Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management.
Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs Participate in internal quality calibrations led by process owners.
Participate in the development of quality inspection standards and continuously optimize the process and system platform.
Qualification:
? Minimum 3 years of Quality Assurance Programs experience.
? QA experience in a contact center environment, such as call auditing, chat analysis, or email auditing ? Candidates are expected to have a grasp of fundamental QA concepts like calibration processes, QA score calculations, and feedback methodologies within the context of contact center operations ? Experience with social media and lean six sigma ? Quality audit and quality management-related experiences.
? Must have good reading and analytical/problem solving capabilities.
? Demonstrates knowledge of the business and applicable operational platforms EDUCATION REQUIREMENTS:
? High School diploma, OR ? Bachelor's Degree JOB REQUIREMENTS:
? High commitment to report and work at scheduled shift time and staying in communication with Supervisor/Team Lead at all times.
? Must be able to react quickly and proactively in a rapidly changing and dynamic work environment.
? Must be driven and motivated to exceed individual and team goals.
? Should always maintain professional email/chat etiquettes.
Job Type:
Full-time Salary:
$23.
44 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Work setting:
In-person Education:
High school or equivalent (Required)
Experience:
Call center:
2 years (Preferred) Quality assurance:
3 years (Preferred) Quality audits:
3 years (Preferred) Work Location:
In person Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers.
Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management.
Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs Participate in internal quality calibrations led by process owners.
Participate in the development of quality inspection standards and continuously optimize the process and system platform.
401(k) Dental insurance Health insurance Paid time off Vision insurance Monday to Friday In-person High school or equivalent (Required) Call center:
2 years (Preferred) Quality assurance:
3 years (Preferred) Quality audits:
3 years (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
