Quality Assurance- Call center
HIRD LLC HIRD LLC Atlanta, GA Atlanta, GA Full-time Full-time $22 an hour $22 an hour Quality Analyst Job Description We are looking for an innovative and experienced quality analyst to join our team.
To be successful as a quality analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities.
The ideal candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues.
Quality Analyst
Responsibilities:
Candidates are expected to have a grasp of fundamental QA concepts like calibration processes, QA score calculations, and feedback methodologies within the context of contact center operations Experience with social media and lean six sigma Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management.
Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements; Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs; Participate in internal quality calibrations led by process owners.
Participate in the development of quality inspection standards and continuously optimize the process and system platform.
Quality Analyst Requirements:
Minimum 3 years of Quality Assurance Programs experience.
Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers.
QA experience in a contact center environment, such as call auditing, chat analysis, or email auditing Ability to work in fast and evolving workflows with eye for detail.
Ability to maintain calm while meeting strict deadlines.
Comfortably in exercising quality standards in ambiguous scenarios.
Computer fluency and understanding the necessity of a data-driven approach.
Experience in quality inspection, auditing, and testing.
Excellent communication skills, both written and verbal.
Strong analytical and problem-solving skills.
Meticulous attention to detail.
Job Type:
Full-time Salary:
$22.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Atlanta, GA 30341:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Quality audits:
3 years (Required) Quality assurance:
3 years (Required) Call auditing:
3 years (Required) Call center management:
3 years (Required) Work Location:
In person We are looking for an innovative and experienced quality analyst to join our team.
To be successful as a quality analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities.
The ideal candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
To be successful as a quality analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities.
The ideal candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues.
Quality Analyst
Responsibilities:
Candidates are expected to have a grasp of fundamental QA concepts like calibration processes, QA score calculations, and feedback methodologies within the context of contact center operations Experience with social media and lean six sigma Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management.
Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements; Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs; Participate in internal quality calibrations led by process owners.
Participate in the development of quality inspection standards and continuously optimize the process and system platform.
Quality Analyst Requirements:
Minimum 3 years of Quality Assurance Programs experience.
Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers.
QA experience in a contact center environment, such as call auditing, chat analysis, or email auditing Ability to work in fast and evolving workflows with eye for detail.
Ability to maintain calm while meeting strict deadlines.
Comfortably in exercising quality standards in ambiguous scenarios.
Computer fluency and understanding the necessity of a data-driven approach.
Experience in quality inspection, auditing, and testing.
Excellent communication skills, both written and verbal.
Strong analytical and problem-solving skills.
Meticulous attention to detail.
Job Type:
Full-time Salary:
$22.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Atlanta, GA 30341:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Quality audits:
3 years (Required) Quality assurance:
3 years (Required) Call auditing:
3 years (Required) Call center management:
3 years (Required) Work Location:
In person We are looking for an innovative and experienced quality analyst to join our team.
To be successful as a quality analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities.
The ideal candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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