Software Training Manager
Job DescriptionJOB DESCRIPTIONJob Title:
Software Training ManagerDepartment:
Property ManagementReports To:
Director of Software ServicesFLSA Status:
ExemptPosition
Summary:
Under the direction and supervision of the Director of Software Services, Director of Information Technology, Director of Experience, Director of Property Management, and Regional Directors, the Software Training Manager will be responsible for the overall systems training of the onsite employees.
In addition, he/she will be responsible for troubleshooting the onsite software systems.
This position essentially requires a close working relationship with the Director of Property Management and Regional Directors in accomplishing the below duties.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
oActs as in person liaison between RangeWater corporate office and onsite employees, consulting face-to-face with employees on marketing, reporting, employee relations, and RangeWater policy.
Identify core competencies of the workforce.
oCoordinates monthly training classes both within the organization and with outside contractors, including local apartment associations, for onsite employees.
Write current and up to date training classes including those that correlate with software training and technology trends in the industry.
Types of training include, but not limited to webinars, tutorials, one-on-one training, and in-person training courses and monthly meetings.
Responsible to ensure on-site personnel to understand and correctly utilize property management software at each site.
oOversees the corporate library of motivational and training documents.
This includes overseeing the current e-learning platform Edge 2 Learn, ensuring continued education courses are completed according to company guidelines.
Assists with companywide initiatives and events.
Help execute the Livewire biannual events.
Assists with special projects and other duties as required.
oAssists with interviewing.
Manages and directs training programs for new hires/new employees from acquisition including policies and procedures, best practice standards, Fair Housing and continued education mentoring opportunities.
oParticipates in conversion of onsite software in the acquisition of new properties.
SOFTWARE TRAINING MANAGERPage 2 of 5 REV 11/2020oAssists with file audits in preparation for sales and mergers.
oStays current with industry trends and legal issues such as Fair Housing Laws.
oManages training budget and implementation.
oRepresents the Company in a professional manner at all times.
Consistently maintain a professional courteous attitude when dealing with residents, coworkers, and the general public.
This includes the ability to work in a stressful environment and work peacefully with co-workers and residents.
oMust be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with RangeWater's policies and performance expectations.
Organizational
Responsibilities:
oFollows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s)oPractices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s)oIdentifies areas for improvement and offers suggestions to improve the Company's efficiency, profitability, and productivityoKeeps abreast of current changes in technology, leasing and sales tools, processes, and standards within the industry and area(s) of responsibility by attending internal and external training programs and by accessing other sources of information, and applies knowledge and practices to area(s) of responsibility.
Work Hours (may vary by state or location):
Company hours of operation are 8:
00am-5:
00pm Monday through Friday.
Exempt employees are expected to adhere to the standard workweek schedule and work any hours necessary to perform the duties of the job.
The Property Management department allows employees to utilize flex schedules in which they are permitted to arrive between 7:
30am and 9:
00am and leave between 4:
30pm and 6:
00pm respectively.
Must be able to perform the essential job functions unaccompanied.
SOFTWARE TRAINING MANAGERPage 3 of 5 REV 11/2020
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/
Experience:
Incumbent must possess a high school education; however, a BA/BS degree preferred, along with a minimum of three years on-site property management and supervisory experience preferred.
Customer service, leasing and fair housing knowledge required.
Excellent communication, organizational and leadership skills are necessary.
Language Ability:
Demonstrated ability to interpret, evaluate, and communicate detailed written or verbal instructions to others accurately and quickly.
Able to effectively interact with various personality types with various experience and educational levels.
Ability to communicate effectively, expressing or exchanging ideas by means of the spoken or written word.
Math Ability:
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, calculate percentages, and calculate time in order to complete financial records, budgets, timesheets and other fiscal reporting information.
Reasoning Ability:
Demonstrated ability to apply general rules to specific problems to make sense.
Demonstrated ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Computer Skills:
Demonstrated proficiency in Internet, word processing, spreadsheet, presentation, computer and web-based training software, and database management programs in order to complete required reports and employment documents.
Certificates and Licenses:
Current valid driver's license and good driving record along with auto insurance required.
Supervisory
Responsibilities:
Proven skills sufficient to hire, lead, direct, evaluate, and manage subordinates and team members, including specialists is required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform theSOFTWARE TRAINING MANAGERPage 4 of 5 REV 11/2020essential functions.
Incumbents work in an office environment, but also have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear.
The employee is frequently required to stand; walk; reach with hands and arms, and climb, stoop, or squat.
The employee is intermittently required to sit.
Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
Must be able to operate golf carts at properties with golf carts, walk extended distances and navigate stairs to multiple levels daily.
Incumbent must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Routine, local travel may be required to attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
Understanding of Job Essentials:
RangeWater Real Estate is a drug free, harassment free workplace.
All candidates must pass a drug screen and an extensive background check.
RangeWater Real Estate is an equal opportunity employer and does not tolerate harassment, discrimination or retaliation.
I understand that all pre-employment screening activities are conducted in compliance with federal and state employment laws.
Background checks are completed during the post-offer stage of the employment process in compliance with the Fair Credit Reporting Act requirements.
I also fully understand the content of this job description, have had the opportunity to ask questions regarding this job description, and have had the job duties and responsibilities, requisites, and physical demands and working conditions explained to me.
I am capable of performing the essential functions of this job with or without reasonable accommodation.
If I need accommodation, I will ask the hiring manager for it.
SOFTWARE TRAINING MANAGERRangewater is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Recommended Skills Auditing Calculations Customer Service Databases Elearning Electrical Installation Work Estimated Salary: $20 to $28 per hour based on qualifications.
Software Training ManagerDepartment:
Property ManagementReports To:
Director of Software ServicesFLSA Status:
ExemptPosition
Summary:
Under the direction and supervision of the Director of Software Services, Director of Information Technology, Director of Experience, Director of Property Management, and Regional Directors, the Software Training Manager will be responsible for the overall systems training of the onsite employees.
In addition, he/she will be responsible for troubleshooting the onsite software systems.
This position essentially requires a close working relationship with the Director of Property Management and Regional Directors in accomplishing the below duties.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
oActs as in person liaison between RangeWater corporate office and onsite employees, consulting face-to-face with employees on marketing, reporting, employee relations, and RangeWater policy.
Identify core competencies of the workforce.
oCoordinates monthly training classes both within the organization and with outside contractors, including local apartment associations, for onsite employees.
Write current and up to date training classes including those that correlate with software training and technology trends in the industry.
Types of training include, but not limited to webinars, tutorials, one-on-one training, and in-person training courses and monthly meetings.
Responsible to ensure on-site personnel to understand and correctly utilize property management software at each site.
oOversees the corporate library of motivational and training documents.
This includes overseeing the current e-learning platform Edge 2 Learn, ensuring continued education courses are completed according to company guidelines.
Assists with companywide initiatives and events.
Help execute the Livewire biannual events.
Assists with special projects and other duties as required.
oAssists with interviewing.
Manages and directs training programs for new hires/new employees from acquisition including policies and procedures, best practice standards, Fair Housing and continued education mentoring opportunities.
oParticipates in conversion of onsite software in the acquisition of new properties.
SOFTWARE TRAINING MANAGERPage 2 of 5 REV 11/2020oAssists with file audits in preparation for sales and mergers.
oStays current with industry trends and legal issues such as Fair Housing Laws.
oManages training budget and implementation.
oRepresents the Company in a professional manner at all times.
Consistently maintain a professional courteous attitude when dealing with residents, coworkers, and the general public.
This includes the ability to work in a stressful environment and work peacefully with co-workers and residents.
oMust be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with RangeWater's policies and performance expectations.
Organizational
Responsibilities:
oFollows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s)oPractices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s)oIdentifies areas for improvement and offers suggestions to improve the Company's efficiency, profitability, and productivityoKeeps abreast of current changes in technology, leasing and sales tools, processes, and standards within the industry and area(s) of responsibility by attending internal and external training programs and by accessing other sources of information, and applies knowledge and practices to area(s) of responsibility.
Work Hours (may vary by state or location):
Company hours of operation are 8:
00am-5:
00pm Monday through Friday.
Exempt employees are expected to adhere to the standard workweek schedule and work any hours necessary to perform the duties of the job.
The Property Management department allows employees to utilize flex schedules in which they are permitted to arrive between 7:
30am and 9:
00am and leave between 4:
30pm and 6:
00pm respectively.
Must be able to perform the essential job functions unaccompanied.
SOFTWARE TRAINING MANAGERPage 3 of 5 REV 11/2020
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/
Experience:
Incumbent must possess a high school education; however, a BA/BS degree preferred, along with a minimum of three years on-site property management and supervisory experience preferred.
Customer service, leasing and fair housing knowledge required.
Excellent communication, organizational and leadership skills are necessary.
Language Ability:
Demonstrated ability to interpret, evaluate, and communicate detailed written or verbal instructions to others accurately and quickly.
Able to effectively interact with various personality types with various experience and educational levels.
Ability to communicate effectively, expressing or exchanging ideas by means of the spoken or written word.
Math Ability:
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, calculate percentages, and calculate time in order to complete financial records, budgets, timesheets and other fiscal reporting information.
Reasoning Ability:
Demonstrated ability to apply general rules to specific problems to make sense.
Demonstrated ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Computer Skills:
Demonstrated proficiency in Internet, word processing, spreadsheet, presentation, computer and web-based training software, and database management programs in order to complete required reports and employment documents.
Certificates and Licenses:
Current valid driver's license and good driving record along with auto insurance required.
Supervisory
Responsibilities:
Proven skills sufficient to hire, lead, direct, evaluate, and manage subordinates and team members, including specialists is required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform theSOFTWARE TRAINING MANAGERPage 4 of 5 REV 11/2020essential functions.
Incumbents work in an office environment, but also have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear.
The employee is frequently required to stand; walk; reach with hands and arms, and climb, stoop, or squat.
The employee is intermittently required to sit.
Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
Must be able to operate golf carts at properties with golf carts, walk extended distances and navigate stairs to multiple levels daily.
Incumbent must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Routine, local travel may be required to attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
Understanding of Job Essentials:
RangeWater Real Estate is a drug free, harassment free workplace.
All candidates must pass a drug screen and an extensive background check.
RangeWater Real Estate is an equal opportunity employer and does not tolerate harassment, discrimination or retaliation.
I understand that all pre-employment screening activities are conducted in compliance with federal and state employment laws.
Background checks are completed during the post-offer stage of the employment process in compliance with the Fair Credit Reporting Act requirements.
I also fully understand the content of this job description, have had the opportunity to ask questions regarding this job description, and have had the job duties and responsibilities, requisites, and physical demands and working conditions explained to me.
I am capable of performing the essential functions of this job with or without reasonable accommodation.
If I need accommodation, I will ask the hiring manager for it.
SOFTWARE TRAINING MANAGERRangewater is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Recommended Skills Auditing Calculations Customer Service Databases Elearning Electrical Installation Work Estimated Salary: $20 to $28 per hour based on qualifications.
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