Key Account Manager
Tactical retention responsibilities for assigned accounts include:
Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance Penetrate organizational structure and develop relationship beyond main points of contact Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly Maintain rates and assess yields monthly Monitor account for timely payments and assist with collections on past due invoices Set up internal reports to monitor our performance in meeting critical milestones Immediately communicate any issues or exceptions to Operations Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution Manage and lead business reviews; establish a quarterly review cycle, at a minimum Engage Sales and Operations to participate in client meetings, presentations, and business reviews When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction Update status of progress on business opportunities Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities Ensure all company policies and regulatory requirements are adhered to Strategic Responsibilities Understand accounts' business strategy, objectives, and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints Continuously pursue and implement more efficiency and cost reduction measures Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.
) and educational support Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions Other duties as assigned Other Skills & Abilities Excellent organizational skills Excellent written and verbal skills, including presentation skills Detail oriented, able to multitask and meet deadlines Self-motivated, able to work in a team and independently Strong customer service, problem-solving, and interpersonal skills Internal/external sales skills Troubleshooting and problem resolution skills Leads by example Sense of urgency Creative Responds easily to changing demands Physical Requirements Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components Sitting for extended periods of time Vision abilities required by this job include close vision and the ability to adjust focus Education & Experience Minimum two years' experience in the industry, or a related service industry Minimum one-year operational experience in the service(s) the account utilizes Good analytical and program management skills; ability to define, develop and document business processes and procedures CERTIFICATIONS AND LICENSESProfessional certification may be required in some areasMUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
Quarterly Incentive Plan 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use Excellent Medical, Dental and Vision benefits Tuition Reimbursement for education related to your job Employee Recognition and Rewards Program Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities Employee Discounts Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates Potential to earn a strong commission based on your sales ability Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
Company benefits are contingent upon meeting eligibility requirements and plan conditions.
QualificationsEducationRequiredHigh School or better.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c)#J-18808-Ljbffr Recommended Skills Analytical Attention To Detail Business Development Business Planning Business Processes Computer Keyboards Estimated Salary: $20 to $28 per hour based on qualifications.
Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance Penetrate organizational structure and develop relationship beyond main points of contact Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly Maintain rates and assess yields monthly Monitor account for timely payments and assist with collections on past due invoices Set up internal reports to monitor our performance in meeting critical milestones Immediately communicate any issues or exceptions to Operations Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution Manage and lead business reviews; establish a quarterly review cycle, at a minimum Engage Sales and Operations to participate in client meetings, presentations, and business reviews When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction Update status of progress on business opportunities Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities Ensure all company policies and regulatory requirements are adhered to Strategic Responsibilities Understand accounts' business strategy, objectives, and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints Continuously pursue and implement more efficiency and cost reduction measures Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.
) and educational support Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions Other duties as assigned Other Skills & Abilities Excellent organizational skills Excellent written and verbal skills, including presentation skills Detail oriented, able to multitask and meet deadlines Self-motivated, able to work in a team and independently Strong customer service, problem-solving, and interpersonal skills Internal/external sales skills Troubleshooting and problem resolution skills Leads by example Sense of urgency Creative Responds easily to changing demands Physical Requirements Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components Sitting for extended periods of time Vision abilities required by this job include close vision and the ability to adjust focus Education & Experience Minimum two years' experience in the industry, or a related service industry Minimum one-year operational experience in the service(s) the account utilizes Good analytical and program management skills; ability to define, develop and document business processes and procedures CERTIFICATIONS AND LICENSESProfessional certification may be required in some areasMUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
Quarterly Incentive Plan 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use Excellent Medical, Dental and Vision benefits Tuition Reimbursement for education related to your job Employee Recognition and Rewards Program Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities Employee Discounts Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates Potential to earn a strong commission based on your sales ability Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
Company benefits are contingent upon meeting eligibility requirements and plan conditions.
QualificationsEducationRequiredHigh School or better.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c)#J-18808-Ljbffr Recommended Skills Analytical Attention To Detail Business Development Business Planning Business Processes Computer Keyboards Estimated Salary: $20 to $28 per hour based on qualifications.
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