IT Field Services Supervisor
Description:
Hop into Action:
Join Leapfrog Services as an IT Field Services Supervisor! Are you ready to take the next step in your IT career and lead a team of dedicated technical professionals? Look no further! We are actively seeking a full-time IT Field Services Supervisor to oversee our Build Room, Field Service, and On-Site Technicians.
At Leapfrog Services, we prioritize delivering exceptional customer service, maintaining robust technology systems, and resolving critical IT issues promptly.
Primary
Responsibilities:
As an IT Field Services Supervisor, your key duties include, but are not limited to:
Operational Oversight:
Efficiently schedule and assign tasks to build room, field service, and on-site technicians.
Establish and uphold day-to-day field service operations in line with defined SLAs and key performance indicators (KPIs).
Technical Leadership:
Guide your team in recognizing, identifying, isolating, and resolving problems with company/client products and services.
Ensure correct implementation of IT solutions and network services at client sites.
Client Interaction:
Respond to client inquiries via ticketing, email, and phone support, resolving routine issues promptly and professionally.
Work directly with clients and Account Managers to ensure a consistent and positive client experience.
Team Management:
Monitor team performance and schedule adherence, identifying opportunities for improvement and fostering continuous learning.
Facilitate regular team meetings and one-on-ones, and manage the interview, training, and onboarding processes.
Reporting and Compliance:
Generate daily, weekly, and monthly reports as requested by clients.
Develop and implement IT policies, procedures, and best practices.
Requirements:
Effective verbal and written communication skills.
Strong interpersonal skills and attention to detail.
Recent hands-on experience with MSP tools.
Proven leadership and management skills.
Ability to handle stress during heavy workloads and critical business scenarios.
Self-motivated, with the ability to work in a fast-moving environment.
Excellent organizational skills and the ability to self-direct on assigned activities.
A client-centric attitude and alignment with Leapfrog Services' Frogma values:
Service, People, and Integrity.
Stable internet connection.
Reliable transportation.
Preferred Experience & Qualifications Bachelor's degree in Information Technology, Computer Science, or equivalent.
At least 5 years of experience in IT Field Services, with 2
years in a supervisory role.
Previous experience with a Managed Service Provider (MSP).
Experience in managing and implementing remote access solutions.
CompTIA Network
certification.
Knowledge and experience of ITIL principles.
Benefits and Perks Competitive starting pay (base pay range:
$63,000 - $68,000/year).
Medical, dental, and vision insurance.
Life and disability insurance.
Telemedicine.
401k matching.
Certification/education program.
Mileage and expense reimbursement.
Health and wellness program.
About Leapfrog ServicesLeapfrog Services provides managed IT services for businesses and nonprofits worldwide.
Founded in 1998, we prioritize exceptional technical expertise combined with unwavering dedication to extraordinary service.
We offer a fun, service-based culture, growth opportunities, and excellent benefits.
At Leapfrog, high-tech means high touch, and we are excited to welcome passionate individuals who love working with leading-edge technology!Compensation details:
63000-68000 Yearly SalaryPIdb37344f6b5f-25448-33443703 Recommended Skills Attention To Detail Communication Coordinating Customer Service Field Service Management Itil Estimated Salary: $20 to $28 per hour based on qualifications.
Hop into Action:
Join Leapfrog Services as an IT Field Services Supervisor! Are you ready to take the next step in your IT career and lead a team of dedicated technical professionals? Look no further! We are actively seeking a full-time IT Field Services Supervisor to oversee our Build Room, Field Service, and On-Site Technicians.
At Leapfrog Services, we prioritize delivering exceptional customer service, maintaining robust technology systems, and resolving critical IT issues promptly.
Primary
Responsibilities:
As an IT Field Services Supervisor, your key duties include, but are not limited to:
Operational Oversight:
Efficiently schedule and assign tasks to build room, field service, and on-site technicians.
Establish and uphold day-to-day field service operations in line with defined SLAs and key performance indicators (KPIs).
Technical Leadership:
Guide your team in recognizing, identifying, isolating, and resolving problems with company/client products and services.
Ensure correct implementation of IT solutions and network services at client sites.
Client Interaction:
Respond to client inquiries via ticketing, email, and phone support, resolving routine issues promptly and professionally.
Work directly with clients and Account Managers to ensure a consistent and positive client experience.
Team Management:
Monitor team performance and schedule adherence, identifying opportunities for improvement and fostering continuous learning.
Facilitate regular team meetings and one-on-ones, and manage the interview, training, and onboarding processes.
Reporting and Compliance:
Generate daily, weekly, and monthly reports as requested by clients.
Develop and implement IT policies, procedures, and best practices.
Requirements:
Effective verbal and written communication skills.
Strong interpersonal skills and attention to detail.
Recent hands-on experience with MSP tools.
Proven leadership and management skills.
Ability to handle stress during heavy workloads and critical business scenarios.
Self-motivated, with the ability to work in a fast-moving environment.
Excellent organizational skills and the ability to self-direct on assigned activities.
A client-centric attitude and alignment with Leapfrog Services' Frogma values:
Service, People, and Integrity.
Stable internet connection.
Reliable transportation.
Preferred Experience & Qualifications Bachelor's degree in Information Technology, Computer Science, or equivalent.
At least 5 years of experience in IT Field Services, with 2
years in a supervisory role.
Previous experience with a Managed Service Provider (MSP).
Experience in managing and implementing remote access solutions.
CompTIA Network
certification.
Knowledge and experience of ITIL principles.
Benefits and Perks Competitive starting pay (base pay range:
$63,000 - $68,000/year).
Medical, dental, and vision insurance.
Life and disability insurance.
Telemedicine.
401k matching.
Certification/education program.
Mileage and expense reimbursement.
Health and wellness program.
About Leapfrog ServicesLeapfrog Services provides managed IT services for businesses and nonprofits worldwide.
Founded in 1998, we prioritize exceptional technical expertise combined with unwavering dedication to extraordinary service.
We offer a fun, service-based culture, growth opportunities, and excellent benefits.
At Leapfrog, high-tech means high touch, and we are excited to welcome passionate individuals who love working with leading-edge technology!Compensation details:
63000-68000 Yearly SalaryPIdb37344f6b5f-25448-33443703 Recommended Skills Attention To Detail Communication Coordinating Customer Service Field Service Management Itil Estimated Salary: $20 to $28 per hour based on qualifications.
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