Wi-fi Support Techs Onsite (Atlanta, GA)
Position
Responsibilities:
o Maintain, patch and update CISCO Meraki devices across the enterprise.
o Open ServiceNow tickets to track issues as needed and lead the troubleshooting effort.
o Coordinate with vendors and business teams to ensure timely resolution of issues.
o Engage other DHS employees and vendors to troubleshoot and resolve wireless network issues.
o Escalate problems to other system support personnel and management when a problem is not easily identified and/or corrected in a timely manner.
o Resolve requests within SLA while providing the highest level of customer service.
o Follow up with customers to ensure proper resolution.
o Gain feedback from customers about service provided.
o Provide regular reports on WAP uptime, issues, etc.
and other reports as requested.
o Run ServiceNow reports as required or requested.
o Work with management to continuously improve the WiFi support process.
Qualifications & Skills Required:
o Experience supporting Meraki devices in a remote environment.
o At least 1 year working with Meraki/Cisco Umbrella software.
o Prior Cisco WLAN support experience.
o Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
o Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.
11n/ac wireless.
o Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP serverso Experience installing and troubleshooting WiFi networks.
o Strong customer relationship focus.
o Detail oriented with the ability to work independently and remotely.
o Excellent oral, written, and interpersonal communication.
o History of performing well under pressure.
o Detail oriented and well organized with the ability to multitask.
o Experience with the ServiceNow ticketing system a plus.
o CCNA and Network
certifications highly preferred.
Education and Certificationso Bachelor's degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience.
o CISCO Certifications preferred.
Skills Table:
SkillRequired / DesiredAmountof ExperienceBachelor's degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience.
RequiredCISCO CertificationsDesiredExperience with the ServiceNow ticketing systemRequired5YearsExperience installing and troubleshooting WiFi networks.
Required5YearsExperience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP serversRequired5YearsHands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.
11n/ac wireless.
Required5YearsExperience supporting Meraki devices in a remote environment.
Required5YearsCisco WLAN experienceRequired5YearsHYBRID work option:
However, the selected candidate must be available to report onsite as directed by the client.
Do you accept this requirement? Where does the candidate resides? Wi-fi Support Techs Onsite (Atlanta, GA) Recommended Skills Address Resolution Protocols Attention To Detail Cisco Cisco Certified Network Associate Coordinating Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
o Maintain, patch and update CISCO Meraki devices across the enterprise.
o Open ServiceNow tickets to track issues as needed and lead the troubleshooting effort.
o Coordinate with vendors and business teams to ensure timely resolution of issues.
o Engage other DHS employees and vendors to troubleshoot and resolve wireless network issues.
o Escalate problems to other system support personnel and management when a problem is not easily identified and/or corrected in a timely manner.
o Resolve requests within SLA while providing the highest level of customer service.
o Follow up with customers to ensure proper resolution.
o Gain feedback from customers about service provided.
o Provide regular reports on WAP uptime, issues, etc.
and other reports as requested.
o Run ServiceNow reports as required or requested.
o Work with management to continuously improve the WiFi support process.
Qualifications & Skills Required:
o Experience supporting Meraki devices in a remote environment.
o At least 1 year working with Meraki/Cisco Umbrella software.
o Prior Cisco WLAN support experience.
o Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
o Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.
11n/ac wireless.
o Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP serverso Experience installing and troubleshooting WiFi networks.
o Strong customer relationship focus.
o Detail oriented with the ability to work independently and remotely.
o Excellent oral, written, and interpersonal communication.
o History of performing well under pressure.
o Detail oriented and well organized with the ability to multitask.
o Experience with the ServiceNow ticketing system a plus.
o CCNA and Network
certifications highly preferred.
Education and Certificationso Bachelor's degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience.
o CISCO Certifications preferred.
Skills Table:
SkillRequired / DesiredAmountof ExperienceBachelor's degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience.
RequiredCISCO CertificationsDesiredExperience with the ServiceNow ticketing systemRequired5YearsExperience installing and troubleshooting WiFi networks.
Required5YearsExperience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP serversRequired5YearsHands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.
11n/ac wireless.
Required5YearsExperience supporting Meraki devices in a remote environment.
Required5YearsCisco WLAN experienceRequired5YearsHYBRID work option:
However, the selected candidate must be available to report onsite as directed by the client.
Do you accept this requirement? Where does the candidate resides? Wi-fi Support Techs Onsite (Atlanta, GA) Recommended Skills Address Resolution Protocols Attention To Detail Cisco Cisco Certified Network Associate Coordinating Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
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