Customer Care Analyst
NextDeavor, Inc.
NextDeavor, Inc.
Atlanta, GA Atlanta, GA Full-time Full-time $33.
00 - $36.
85 an hour $33.
00 - $36.
85 an hour 1 day ago 1 day ago 1 day ago Customer Care Analyst 6
Months W2 Contract Atlanta, GA (hybrid) Benefits You'll Love:
NextDeavor offers health, vision and dental benefits for contract employees.
You'll be eligible to receive Paid Sick Leave (Amount varies per state).
Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor's conversion rate is approximately 70%!) Here's how you'll make an impact on the team:
Provide assistance to customers to help them overcome issues related to products or services provided by the company.
Work with technical inquiries and help customers to overcome these difficulties.
Guide customers through self-help methods with the aid of resources and documentation.
When protocol has been followed and the issue cannot be resolved, the analyst may need to find an alternative solution.
Monitor, document, and follow-up on processes to ensure that customers are satisfied.
Here's what you'll need to be successful in this role:
Bachelor's degree or equivalent experience; business or technical degree preferred 3-5 years of experience in a customer services role Bright, high-energy individual, with a passion to learn and contribute Solid computer skills (Excel, Word, PowerPoint, software applications) Microsoft Office 365 Experience with Salesforce.
com system Detail-oriented, able to keep track of lots of data effectively Able to absorb new concepts and technologies quickly Able to multi-task and manage priorities Can work in a fast-paced, dynamic, and fun team environment Team player who will work across the organization and company to continue improving the way we serve our customers Excellent verbal and written communication skills required Proven ability to collaborate and build strong relationships Ability to understand and interpret data from multiple sources Passion for customers and customer success Demonstrated understanding of strategic sourcing, supply chain, business management, and procurement operations Demonstrated understanding of contract management and document management skills Strong analytical, business process analysis, and problem-solving capabilities Strong interpersonal skills and ability to engage and communicate with internal and external stakeholders Ability to work independently, prioritize workload, and drive team initiatives as assigned Sound business judgment with strong cross-team coordination skills Metrics and results-oriented In-office requirement minimum of 50% of the time, remote flexibility thereafter Here's what else might help you out:
1
years experience in an external support role Minimum of 2
years experience in an operational or business operations capacity Proficient in Microsoft Suite and GSuite Pay Range:
$33.
00 - $36.
85/hour Ready to make your mark? Take the leap and apply directly here:
- your application is in good hands.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
NextDeavor, Inc.
Atlanta, GA Atlanta, GA Full-time Full-time $33.
00 - $36.
85 an hour $33.
00 - $36.
85 an hour 1 day ago 1 day ago 1 day ago Customer Care Analyst 6
Months W2 Contract Atlanta, GA (hybrid) Benefits You'll Love:
NextDeavor offers health, vision and dental benefits for contract employees.
You'll be eligible to receive Paid Sick Leave (Amount varies per state).
Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor's conversion rate is approximately 70%!) Here's how you'll make an impact on the team:
Provide assistance to customers to help them overcome issues related to products or services provided by the company.
Work with technical inquiries and help customers to overcome these difficulties.
Guide customers through self-help methods with the aid of resources and documentation.
When protocol has been followed and the issue cannot be resolved, the analyst may need to find an alternative solution.
Monitor, document, and follow-up on processes to ensure that customers are satisfied.
Here's what you'll need to be successful in this role:
Bachelor's degree or equivalent experience; business or technical degree preferred 3-5 years of experience in a customer services role Bright, high-energy individual, with a passion to learn and contribute Solid computer skills (Excel, Word, PowerPoint, software applications) Microsoft Office 365 Experience with Salesforce.
com system Detail-oriented, able to keep track of lots of data effectively Able to absorb new concepts and technologies quickly Able to multi-task and manage priorities Can work in a fast-paced, dynamic, and fun team environment Team player who will work across the organization and company to continue improving the way we serve our customers Excellent verbal and written communication skills required Proven ability to collaborate and build strong relationships Ability to understand and interpret data from multiple sources Passion for customers and customer success Demonstrated understanding of strategic sourcing, supply chain, business management, and procurement operations Demonstrated understanding of contract management and document management skills Strong analytical, business process analysis, and problem-solving capabilities Strong interpersonal skills and ability to engage and communicate with internal and external stakeholders Ability to work independently, prioritize workload, and drive team initiatives as assigned Sound business judgment with strong cross-team coordination skills Metrics and results-oriented In-office requirement minimum of 50% of the time, remote flexibility thereafter Here's what else might help you out:
1
years experience in an external support role Minimum of 2
years experience in an operational or business operations capacity Proficient in Microsoft Suite and GSuite Pay Range:
$33.
00 - $36.
85/hour Ready to make your mark? Take the leap and apply directly here:
- your application is in good hands.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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