Senior iQuote Training and Support Specialist
We are looking for Senior iQuote Training and Support Specialist for our client in Atlanta, GA Job Title:
Senior iQuote Training and Support Specialist Job Location:
Atlanta, GA Job Type:
Contract
Job Description:
Responsibilities:
Deliver academy style training for the Consumer Organization. Deliver high-quality, detailed training of iQuote to end users, business partners, project team, and members. Support business partners through cutover and go-live activities, hypercare and transition to normal support. Provide first level support for the global network of Consumer Converting plants by monitoring, addressing, and progressing helpdesk support tickets. Plan, develop, organize, write, and edit training materials, operational procedures, and manuals for applications in a manufacturing environment. Track participation in training for each wave of required participants and advise the implementation team accordingly. Implement practice requirements to check on learnings, quizzes, and tests to ensure adoption of learnings. Maintain a comprehensive library of technical terminology and documentation. Author and edit documents to maintain continuity of style and content. Stay connected to the software development life cycle to ensure training materials and documentation are continually updated as new features are added. Assist in evaluation and testing of provided software patches and enhancements. Manage the documentation set and ensure appropriate updates and consistent dissemination of documentation. Monitor usage of various training materials. Work with applications standards team and business process team to create and maintain day in the life checklists. Collect and store the signed off checklists from the implementation teams. Facilitate translation of training materials to required languages. Liaise with the Corporate Training Department to ensure documentation meets WestRock standards. Skills:
Training in consumer estimating / sales. Support in consumer estimating / sales. Change management in consumer estimating / sales. Additional Information:
BS/BA; Technical Degree. 5
years experience working in a training and software implementation position, preferably within a manufacturing environment. Strong written, verbal communication, and presentation skills for both technical and non-technical audiences. A working knowledge of systems and processes of converting plants. Strong knowledge of ePS Packaging suite/Radius infrastructure and workflows, preferably with an understanding of iQuote standard template (or other similar system experience). Ability to prioritize with an execution focus. High standard of proficiency in MS Office, SharePoint, Microsoft Teams. Demonstrate ability to operate in a rapidly changing environment. Ability to travel.
Experience:
10.00 Years of Experience. Recommended Skills Business Processes Change Management Communication Help Desk Infrastructure Management Manufacturing Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3t4vz6dg13rtkrcqyy', 'ExternalApply-j3t4vz6dg13rtkrcqyy'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Senior iQuote Training and Support Specialist Job Location:
Atlanta, GA Job Type:
Contract
Job Description:
Responsibilities:
Deliver academy style training for the Consumer Organization. Deliver high-quality, detailed training of iQuote to end users, business partners, project team, and members. Support business partners through cutover and go-live activities, hypercare and transition to normal support. Provide first level support for the global network of Consumer Converting plants by monitoring, addressing, and progressing helpdesk support tickets. Plan, develop, organize, write, and edit training materials, operational procedures, and manuals for applications in a manufacturing environment. Track participation in training for each wave of required participants and advise the implementation team accordingly. Implement practice requirements to check on learnings, quizzes, and tests to ensure adoption of learnings. Maintain a comprehensive library of technical terminology and documentation. Author and edit documents to maintain continuity of style and content. Stay connected to the software development life cycle to ensure training materials and documentation are continually updated as new features are added. Assist in evaluation and testing of provided software patches and enhancements. Manage the documentation set and ensure appropriate updates and consistent dissemination of documentation. Monitor usage of various training materials. Work with applications standards team and business process team to create and maintain day in the life checklists. Collect and store the signed off checklists from the implementation teams. Facilitate translation of training materials to required languages. Liaise with the Corporate Training Department to ensure documentation meets WestRock standards. Skills:
Training in consumer estimating / sales. Support in consumer estimating / sales. Change management in consumer estimating / sales. Additional Information:
BS/BA; Technical Degree. 5
years experience working in a training and software implementation position, preferably within a manufacturing environment. Strong written, verbal communication, and presentation skills for both technical and non-technical audiences. A working knowledge of systems and processes of converting plants. Strong knowledge of ePS Packaging suite/Radius infrastructure and workflows, preferably with an understanding of iQuote standard template (or other similar system experience). Ability to prioritize with an execution focus. High standard of proficiency in MS Office, SharePoint, Microsoft Teams. Demonstrate ability to operate in a rapidly changing environment. Ability to travel.
Experience:
10.00 Years of Experience. Recommended Skills Business Processes Change Management Communication Help Desk Infrastructure Management Manufacturing Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3t4vz6dg13rtkrcqyy', 'ExternalApply-j3t4vz6dg13rtkrcqyy'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
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