Head of Technology Service Management Office
Head of Technology Service Management Office page is loaded Head of Technology Service Management Office Apply locations Atlanta Charlotte Richmond time type Full time posted on Posted 2 Days Ago job requisition id 24006363
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
The Global Technology Service Management function is a new team charted with designing, implementing and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.The Head of IT Service Management Office (SMO) plays a pivotal role in ensuring the seamless and consistent operations of the IT Service Management organization. This leadership position oversees the management of policies and processes in collaboration with process owners, works closely with process and product owners to maintain a roadmap, and drives continuous improvement and risk mitigation initiatives while aligning with business objectives.Job Duties Define and implement the target state operating model for the Service Management Office Work collaboratively with process owners to develop and manage IT service management policies and processes in alignment with industry best practices, such as ITIL, and corporate policies. Collaborate with process and product owners to maintain a roadmap for IT service management initiatives, ensuring alignment with business objectives and priorities. Focus on risk and issue management within service management processes, identifying, assessing, monitoring and driving remediation potential risks in collaboration with risk partners Establish and enforce a governance framework to ensure compliance with regulatory requirements and internal standards consistently across Service Management owned policies Utilize analytics to monitor key performance indicators (KPIs) and drive data-driven decision-making for IT service improvement initiatives. Drive continuous improvement efforts within the IT service management function, leveraging feedback mechanisms and performance metrics. Foster consistency in stakeholder engagement by establishing consistent demand intake and communication channels, managing expectations, and promoting transparency. Required Skills Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience Minimum of 5 years of experience in IT service management, with at least 3 years in a leadership or managerial role Expertise in IT service management frameworks and methodologies, particularly ITIL Strong background in governance risk and controls including familiarity with FFIEC and COBIT frameworks Proven track record of collaborating with process owners and product owners to develop and optimize IT service management processes and procedures Strong analytical skills with the ability to interpret data and drive insights for decision-making Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders Desired Skills Experience in large banking or other highly regulated industries Experience working with ServiceNow or similar IT service management platforms ITIL V3 Expert or V4 Managing Professional Shift:
1st shift (United States of America)Hours Per Week:
40 Similar Jobs (4) Data Network Engineering Manager locations 4 Locations time type Full time posted on Posted 29 Days Ago Senior Service Delivery Manager - Design Engineering locations 5 Locations time type Full time posted on Posted 30
Days Ago Network Asset, Lifecycle and Configuration Assurance - Senior Technology Manager locations 6 Locations time type Full time posted on Posted 18 Days Ago Bank of America is committed to help employees through the transition period when they're displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Regardless of the position you are interested in, the starting points to building your resume are the same:
1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications.2. Think about why you can do the job and make a list of your skills that are relative to the job.3. Identify experiences or accomplishments that show your proficiency in the skills required for the job.4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resumeo Do be brief. Resumes should be 1-2 pages in length.o Do be upbeat and active in your wording.o Do emphasize what you have done clearly and concretely.o Do be neat and well organized.o Do have others proofread and critique your resume. Spell check. Make it error free.o Do use high quality, white or light colored 8 x 11 paper. Use a laser printer if possible.o Don't be dishonest, always tell the truth about yourself in the most flattering light.o Don't include salary history or requirements.o Don't include references.o Don't include accomplishments that do not support your professional goals.o Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) o Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview1. Anticipate -Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?2. Research -What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?3. Assess -Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.4. Prepare Answers -Think about what the interviewer may ask, determine what the best answer is and write it down.5. Prepare Questions - Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.6. Practice - It may seem awkward, but it is the best way to come across well in an interview. Practice your own great responses with others or in front of a mirror until you appear relaxed and at ease.7. Follow-up - Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. #J-18808-Ljbffr Recommended Skills Analytical Banking Services Business Planning Business Process Improvement Coordinating Customer Service Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3n3hy774x6hh5z094g', 'ExternalApply-j3n3hy774x6hh5z094g'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
The Global Technology Service Management function is a new team charted with designing, implementing and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.The Head of IT Service Management Office (SMO) plays a pivotal role in ensuring the seamless and consistent operations of the IT Service Management organization. This leadership position oversees the management of policies and processes in collaboration with process owners, works closely with process and product owners to maintain a roadmap, and drives continuous improvement and risk mitigation initiatives while aligning with business objectives.Job Duties Define and implement the target state operating model for the Service Management Office Work collaboratively with process owners to develop and manage IT service management policies and processes in alignment with industry best practices, such as ITIL, and corporate policies. Collaborate with process and product owners to maintain a roadmap for IT service management initiatives, ensuring alignment with business objectives and priorities. Focus on risk and issue management within service management processes, identifying, assessing, monitoring and driving remediation potential risks in collaboration with risk partners Establish and enforce a governance framework to ensure compliance with regulatory requirements and internal standards consistently across Service Management owned policies Utilize analytics to monitor key performance indicators (KPIs) and drive data-driven decision-making for IT service improvement initiatives. Drive continuous improvement efforts within the IT service management function, leveraging feedback mechanisms and performance metrics. Foster consistency in stakeholder engagement by establishing consistent demand intake and communication channels, managing expectations, and promoting transparency. Required Skills Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience Minimum of 5 years of experience in IT service management, with at least 3 years in a leadership or managerial role Expertise in IT service management frameworks and methodologies, particularly ITIL Strong background in governance risk and controls including familiarity with FFIEC and COBIT frameworks Proven track record of collaborating with process owners and product owners to develop and optimize IT service management processes and procedures Strong analytical skills with the ability to interpret data and drive insights for decision-making Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders Desired Skills Experience in large banking or other highly regulated industries Experience working with ServiceNow or similar IT service management platforms ITIL V3 Expert or V4 Managing Professional Shift:
1st shift (United States of America)Hours Per Week:
40 Similar Jobs (4) Data Network Engineering Manager locations 4 Locations time type Full time posted on Posted 29 Days Ago Senior Service Delivery Manager - Design Engineering locations 5 Locations time type Full time posted on Posted 30
Days Ago Network Asset, Lifecycle and Configuration Assurance - Senior Technology Manager locations 6 Locations time type Full time posted on Posted 18 Days Ago Bank of America is committed to help employees through the transition period when they're displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Regardless of the position you are interested in, the starting points to building your resume are the same:
1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications.2. Think about why you can do the job and make a list of your skills that are relative to the job.3. Identify experiences or accomplishments that show your proficiency in the skills required for the job.4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resumeo Do be brief. Resumes should be 1-2 pages in length.o Do be upbeat and active in your wording.o Do emphasize what you have done clearly and concretely.o Do be neat and well organized.o Do have others proofread and critique your resume. Spell check. Make it error free.o Do use high quality, white or light colored 8 x 11 paper. Use a laser printer if possible.o Don't be dishonest, always tell the truth about yourself in the most flattering light.o Don't include salary history or requirements.o Don't include references.o Don't include accomplishments that do not support your professional goals.o Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) o Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview1. Anticipate -Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?2. Research -What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?3. Assess -Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.4. Prepare Answers -Think about what the interviewer may ask, determine what the best answer is and write it down.5. Prepare Questions - Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.6. Practice - It may seem awkward, but it is the best way to come across well in an interview. Practice your own great responses with others or in front of a mirror until you appear relaxed and at ease.7. Follow-up - Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. #J-18808-Ljbffr Recommended Skills Analytical Banking Services Business Planning Business Process Improvement Coordinating Customer Service Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3n3hy774x6hh5z094g', 'ExternalApply-j3n3hy774x6hh5z094g'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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