Claims Manager – Commercial E & O
DescriptionClaims Manager Commercial E &ONew York, NY, Hartford, CT or Stamford, CTOur Claims team sets us apart.
Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly.
How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement.
You create an environment that fosters collaboration, customer service and colleague development.
And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
AXA XL provides commercial errors and omission liability insurance for Lawyers, Accountants and Miscellaneous professionalsAs a Commercial E & O Claims Manager, you will play a critical role in leading the team and managing AXA XL s claims for the Commercial E & O books.
You will be a key subject matter expert for AXA XL and will collaborate with other Claims colleagues to implement our strategy on claim activities and best practices.
You will also lead a team of Claim Specialists by focusing on technical claim handling, exceptional customer service, business segment support and driving a performance culture of continuous improvement.
DISCOVER your opportunityWhat will your essential responsibilities include?Overseeing colleagues and processes related to coverage analysis, investigation, evaluation, reserving and resolution of Commercial E & O claims, in accordance with established Claim Department guidelines, service standards, and state regulations.
Collaborating with Practice Leaders in the handling and resolution of the claim files.
Managing audits and ensuring FIC compliance across the team.
Drive analytics and data development for Underwriting and Actuarial through identification and reporting on claim trends.
Collaborating with Underwriting team in connection with claim issues and trends, review of policy/endorsement language, and marketing and business development activities.
Providing superior customer service to policyholders and brokers, and ensuring the same high customer service standards are upheld by all colleagues.
Identifying strategic and tactical needs that can be solved through technology, process improvements, or training.
Maintaining close supervision of vendor management and expense control within the unit.
Managing each team member s performance, development and success.
Accountants and MiscellaneousIn this role, you will report directly to the US Head of Commercial E & O.
QualificationsSHARE your talentWe re looking for someone who has these abilities and skills:
Advanced legal experience in the Insurance Industry or experience working directly with those within the Insurance Industry is required for this role.
A strong background in the following areas of insurance and claims coverage law are highly coveted:
Commercial E & O coverages including Lawyers, Accountants and Miscellaneous professional liability with prior handling of such matters.
Possesses strong analytical skills and sound judgment.
Takes initiative and has the ability to work independently.
Strong knowledge of multi-state insurance coverage law and claim regulations.
High dedication to customer service, including professionalism and diplomacy in broker and insured relations.
Management skills:
Can coach, develop, set expectations, evaluate and hold people accountable for delivering.
Can be a role model setting a high bar for performance, engagement and commitment.
Able to work and lead well under pressure.
Strong communication:
Excellent verbal and written communication, collaboration, presentation and influencing skills.
Able to communicate effectively with internal and external stakeholders at all levels of sophistication.
Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
Ethical approach:
Have an impeccable reputation for ethics, integrity and the highest standards of professionalism.
The ability to travel a minimum of 10-15% of the time is anticipated.
A Bachelor's Degree is required.
A Juris Doctor (J.
D.
) is preferred but not required.
Continuing education or professional designations in insurance underwriting and information privacy including Registered Professional Liability Underwriter (RPLU), Certified Information Privacy Professional and Chartered Property Casualty Underwriter (CPCU) are preferred but not required.
FIND your futureAXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks.
For mid-sized companies, multinationals and even some inspirational individuals we don t just provide re/insurance, we reinvent it.
How? By combining a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines, and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.
comDiversity & InclusionWe know that a diverse workforce and inclusive culture enable business growth and are critical to our success.
That s why we have made a strategic commitment to attracting and retaining the most diverse workforce possible, while creating a strong, inclusive culture where everyone is welcome and can contribute and reach their highest potential.
Named to the Diversity Best Practices Index 2017, 2018 Signatory to the CEO Action for Diversity Signatory to the UK Women in Finance Charter Twelve Colleague Resource Groups around the Globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefitsSustainability At AXA XL, Sustainability is integral to our business strategy.
In an ever-changing world, AXA XL protects what matters most for our clients and communities.
We know that sustainability is at the root of a more resilient future.
Our 2023-26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
Valuing nature:
How we impact nature affects how nature impacts us.
Resilient ecosystems - the foundation of a sustainable planet and society are essential to our future.
We re committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
Addressing climate change:
The effects of a changing climate are far reaching and significant.
Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption.
We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
Integrating ESG:
All companies have a role to play in building a more resilient future.
Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business.
We re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action:
We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL s Hearts in Action programs.
These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
The U.
S.
pay range for this position is ($118,500 $233,000).
Actual pay will be determined based upon the individual s skills, experience, and location.
We strive for market alignment and internal equity with our colleagues pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits.
Wealsobelieve in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.
For more details aboutAXA XL s benefits offerings, please visit US-Benefits-at-a-Glance_2023_US.
pdf (myaxaxlbenefits.
com).
Job Field:
ClaimsJob Type:
StandardSchedule:
Full-time.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly.
How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement.
You create an environment that fosters collaboration, customer service and colleague development.
And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
AXA XL provides commercial errors and omission liability insurance for Lawyers, Accountants and Miscellaneous professionalsAs a Commercial E & O Claims Manager, you will play a critical role in leading the team and managing AXA XL s claims for the Commercial E & O books.
You will be a key subject matter expert for AXA XL and will collaborate with other Claims colleagues to implement our strategy on claim activities and best practices.
You will also lead a team of Claim Specialists by focusing on technical claim handling, exceptional customer service, business segment support and driving a performance culture of continuous improvement.
DISCOVER your opportunityWhat will your essential responsibilities include?Overseeing colleagues and processes related to coverage analysis, investigation, evaluation, reserving and resolution of Commercial E & O claims, in accordance with established Claim Department guidelines, service standards, and state regulations.
Collaborating with Practice Leaders in the handling and resolution of the claim files.
Managing audits and ensuring FIC compliance across the team.
Drive analytics and data development for Underwriting and Actuarial through identification and reporting on claim trends.
Collaborating with Underwriting team in connection with claim issues and trends, review of policy/endorsement language, and marketing and business development activities.
Providing superior customer service to policyholders and brokers, and ensuring the same high customer service standards are upheld by all colleagues.
Identifying strategic and tactical needs that can be solved through technology, process improvements, or training.
Maintaining close supervision of vendor management and expense control within the unit.
Managing each team member s performance, development and success.
Accountants and MiscellaneousIn this role, you will report directly to the US Head of Commercial E & O.
QualificationsSHARE your talentWe re looking for someone who has these abilities and skills:
Advanced legal experience in the Insurance Industry or experience working directly with those within the Insurance Industry is required for this role.
A strong background in the following areas of insurance and claims coverage law are highly coveted:
Commercial E & O coverages including Lawyers, Accountants and Miscellaneous professional liability with prior handling of such matters.
Possesses strong analytical skills and sound judgment.
Takes initiative and has the ability to work independently.
Strong knowledge of multi-state insurance coverage law and claim regulations.
High dedication to customer service, including professionalism and diplomacy in broker and insured relations.
Management skills:
Can coach, develop, set expectations, evaluate and hold people accountable for delivering.
Can be a role model setting a high bar for performance, engagement and commitment.
Able to work and lead well under pressure.
Strong communication:
Excellent verbal and written communication, collaboration, presentation and influencing skills.
Able to communicate effectively with internal and external stakeholders at all levels of sophistication.
Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
Ethical approach:
Have an impeccable reputation for ethics, integrity and the highest standards of professionalism.
The ability to travel a minimum of 10-15% of the time is anticipated.
A Bachelor's Degree is required.
A Juris Doctor (J.
D.
) is preferred but not required.
Continuing education or professional designations in insurance underwriting and information privacy including Registered Professional Liability Underwriter (RPLU), Certified Information Privacy Professional and Chartered Property Casualty Underwriter (CPCU) are preferred but not required.
FIND your futureAXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks.
For mid-sized companies, multinationals and even some inspirational individuals we don t just provide re/insurance, we reinvent it.
How? By combining a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines, and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.
comDiversity & InclusionWe know that a diverse workforce and inclusive culture enable business growth and are critical to our success.
That s why we have made a strategic commitment to attracting and retaining the most diverse workforce possible, while creating a strong, inclusive culture where everyone is welcome and can contribute and reach their highest potential.
Named to the Diversity Best Practices Index 2017, 2018 Signatory to the CEO Action for Diversity Signatory to the UK Women in Finance Charter Twelve Colleague Resource Groups around the Globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefitsSustainability At AXA XL, Sustainability is integral to our business strategy.
In an ever-changing world, AXA XL protects what matters most for our clients and communities.
We know that sustainability is at the root of a more resilient future.
Our 2023-26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
Valuing nature:
How we impact nature affects how nature impacts us.
Resilient ecosystems - the foundation of a sustainable planet and society are essential to our future.
We re committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
Addressing climate change:
The effects of a changing climate are far reaching and significant.
Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption.
We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
Integrating ESG:
All companies have a role to play in building a more resilient future.
Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business.
We re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action:
We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL s Hearts in Action programs.
These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
The U.
S.
pay range for this position is ($118,500 $233,000).
Actual pay will be determined based upon the individual s skills, experience, and location.
We strive for market alignment and internal equity with our colleagues pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits.
Wealsobelieve in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.
For more details aboutAXA XL s benefits offerings, please visit US-Benefits-at-a-Glance_2023_US.
pdf (myaxaxlbenefits.
com).
Job Field:
ClaimsJob Type:
StandardSchedule:
Full-time.
Estimated Salary: $20 to $28 per hour based on qualifications.
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