Digital Experience Advocate, Hybrid Flex
3.
6 Atlanta, GA Atlanta, GA Full-time Full-time $18.
40 - $25.
88 an hour $18.
40 - $25.
88 an hour 20 hours ago 20 hours ago 20 hours ago Responsible for engaging with an upscale client base and creating outstanding customer experiences to ensure the business operates productively and achieves sales, service, and profit goals; communicating with customers via telephone, email about selling and service-related inquiries; placing orders; suggestive selling; problem solving; collaborating with stores, carriers, distribution centers, and executives to deliver an Omnichannel experience; performing other duties as assigned.
Essential Functions:
Provide outstanding selling and service to Bloomingdale's clients through Digital Customer Service experience including telephone and e-mail Provide an exceptional customer experience by ensuring the client is always the priority.
Develop expert product knowledge, understand features and benefits, and share with clients.
Navigate between multiple systems, applications and resources to service the client and provide resolution.
As a specialist you will be empowered to make independent decisions to assist clients.
Develop repeat-business through knowledge of products and services to build sales and loyalty.
Utilize all tools and decision making to fully resolve complex issues.
Assist with macys.
com overflow calls as needed.
Regular, dependable attendance and punctuality.
Qualifications and Competencies:
High School Diploma or equivalent required 1-2 years related experience Strong interpersonal skills with proven ability to communicate with diverse groups of users by phone Excellent customer service skills and the ability to handle confidential information with the utmost discretion Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays The ability to speak clearly so others will understand.
Maintaining a positive voice and tone with customers The ability to combine pieces of information to form general rules or draw conclusions.
Physical Requirements:
Requires prolonged periods of sitting and constant communication with customers Requires working with multiple computer screens and programs simultaneously for extended periods of time.
Occasionally required to move/reach, stoop, kneel and crouch Frequently lift/move up to 10lbs Other Skills:
Minimum 1 year experience in a related customer service or call center role (i.
e.
, in a role that requires resolving issues, diffusing tense situations, solving complex issues etc.
).
Ability to take ownership of, anticipate, and resolve customer complaints.
Ability to adapt communication to engage the customer and personalize the experience to the situation and customer.
Ability to independently resolve complex and/or escalated situations.
Ability to be creative and innovative, providing viable options to customers; attention to detail.
Excellent organizational skills; computer navigation and keyboarding skills; extensive knowledge of retail brands and services preferred.
Previous experience in an elevated role preferred.
Work Hours:
Ability to work a flexible schedule based on department and Company needs.
Job Type:
Full-time Pay:
$18.
40 - $25.
88 per hour
Benefits:
401(k) Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Weekends as needed Ability to Relocate:
Atlanta, GA:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Atlanta, GA Atlanta, GA Full-time Full-time $18.
40 - $25.
88 an hour $18.
40 - $25.
88 an hour 20 hours ago 20 hours ago 20 hours ago Responsible for engaging with an upscale client base and creating outstanding customer experiences to ensure the business operates productively and achieves sales, service, and profit goals; communicating with customers via telephone, email about selling and service-related inquiries; placing orders; suggestive selling; problem solving; collaborating with stores, carriers, distribution centers, and executives to deliver an Omnichannel experience; performing other duties as assigned.
Essential Functions:
Provide outstanding selling and service to Bloomingdale's clients through Digital Customer Service experience including telephone and e-mail Provide an exceptional customer experience by ensuring the client is always the priority.
Develop expert product knowledge, understand features and benefits, and share with clients.
Navigate between multiple systems, applications and resources to service the client and provide resolution.
As a specialist you will be empowered to make independent decisions to assist clients.
Develop repeat-business through knowledge of products and services to build sales and loyalty.
Utilize all tools and decision making to fully resolve complex issues.
Assist with macys.
com overflow calls as needed.
Regular, dependable attendance and punctuality.
Qualifications and Competencies:
High School Diploma or equivalent required 1-2 years related experience Strong interpersonal skills with proven ability to communicate with diverse groups of users by phone Excellent customer service skills and the ability to handle confidential information with the utmost discretion Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays The ability to speak clearly so others will understand.
Maintaining a positive voice and tone with customers The ability to combine pieces of information to form general rules or draw conclusions.
Physical Requirements:
Requires prolonged periods of sitting and constant communication with customers Requires working with multiple computer screens and programs simultaneously for extended periods of time.
Occasionally required to move/reach, stoop, kneel and crouch Frequently lift/move up to 10lbs Other Skills:
Minimum 1 year experience in a related customer service or call center role (i.
e.
, in a role that requires resolving issues, diffusing tense situations, solving complex issues etc.
).
Ability to take ownership of, anticipate, and resolve customer complaints.
Ability to adapt communication to engage the customer and personalize the experience to the situation and customer.
Ability to independently resolve complex and/or escalated situations.
Ability to be creative and innovative, providing viable options to customers; attention to detail.
Excellent organizational skills; computer navigation and keyboarding skills; extensive knowledge of retail brands and services preferred.
Previous experience in an elevated role preferred.
Work Hours:
Ability to work a flexible schedule based on department and Company needs.
Job Type:
Full-time Pay:
$18.
40 - $25.
88 per hour
Benefits:
401(k) Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Weekends as needed Ability to Relocate:
Atlanta, GA:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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