Senior Technical Program Manager
We are the Azure Customer Experience (Customer Experience Platform) team, and we are looking for a Senior Technical Program Manager to join our team to help drive the next generation of our customer care, trust, reliability, engagement, and observability experiences.
We are part of the Azure engineering organization and consider great customer experience critical to the overall success of Azure.
We create, define, and lead product offerings that set our customers up for success, empower them to solve problems, and ensure they have a phenomenal experience if they need support.
We empower 200
product groups across Azure with apps, platforms, intelligent insights, and all the capabilities needed to enable consistent and excellent customer experiences across Azure services.
We are a team that loves big opportunities and as part of Azure we have consistently innovated and created new solutions to solve some of our most interesting problems.
We value diverse opinions and new, forward-thinking ideas.
We have customer empathy and delight in understanding our customers needs.
We use data and KPIs (Key Performance Indicators) to guide, improve and grow the success of our programs.
Required/Minimum QualificationsBachelor's Degree AND 4
years experience in product/technical program management or product development of software features working closely with an engineering teamOR equivalent experience.
2
years experience managing cross-functional and/or cross-team projectsAbility to translate customer requirements and scenarios into features, including writing software specifications with user experiences Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check:
This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred
Qualifications:
Experience with building services on Azure or other cloud services Experience with data analytics and related technologies, including Kusto (Azure Data Explorer), SQL, ETL technologies, machine learning (ML), and PowerBIAbility to lead through ambiguity while partnering across organizations Demonstrated ability to come up-to-speed quickly on a new technical domain Technical Program Management IC4 - The typical base pay range for this role across the U.
S.
is USD $112,000 - $218,400 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.
Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
As a Senior Technical Program Manager on our team, you will have a direct and clear impact on our products and customers.
In this role, you will work closely with talented engineering and Data Science teams, collaborate with a diverse set of stakeholders across Azure, and have the opportunity to design, deliver, and iterate on new tools, applications, and Azure features.
Our work has high visibility with the Azure leadership team and ample opportunities to share our successes and receive support and guidance from them.
The scope of responsibilities includes:
Listening to customers (internal and external) to understand their scenarios and challengesDriving broad initiatives across Azure and Customer Experience PlatformEngaging with partner teams across Azure and Microsoft to drive alignment on dependencies Creating product/feature specifications with visual and written designs Partner with our engineering teams in all phases of development as a subject matter expert on feature design and user experience that focuses on privacy compliance and excellence.
Solid architecture skills in distributed and modularized systems Provide hands-on program management during various phases of our projects including day-to-day contributions as part of agile development practices.
Employment typeFull-TimeWork siteUp to 50% work from homeRole typeIndividual ContributorDisciplineTechnical Program ManagementProfessionProgram Management.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are part of the Azure engineering organization and consider great customer experience critical to the overall success of Azure.
We create, define, and lead product offerings that set our customers up for success, empower them to solve problems, and ensure they have a phenomenal experience if they need support.
We empower 200
product groups across Azure with apps, platforms, intelligent insights, and all the capabilities needed to enable consistent and excellent customer experiences across Azure services.
We are a team that loves big opportunities and as part of Azure we have consistently innovated and created new solutions to solve some of our most interesting problems.
We value diverse opinions and new, forward-thinking ideas.
We have customer empathy and delight in understanding our customers needs.
We use data and KPIs (Key Performance Indicators) to guide, improve and grow the success of our programs.
Required/Minimum QualificationsBachelor's Degree AND 4
years experience in product/technical program management or product development of software features working closely with an engineering teamOR equivalent experience.
2
years experience managing cross-functional and/or cross-team projectsAbility to translate customer requirements and scenarios into features, including writing software specifications with user experiences Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check:
This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred
Qualifications:
Experience with building services on Azure or other cloud services Experience with data analytics and related technologies, including Kusto (Azure Data Explorer), SQL, ETL technologies, machine learning (ML), and PowerBIAbility to lead through ambiguity while partnering across organizations Demonstrated ability to come up-to-speed quickly on a new technical domain Technical Program Management IC4 - The typical base pay range for this role across the U.
S.
is USD $112,000 - $218,400 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.
Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
As a Senior Technical Program Manager on our team, you will have a direct and clear impact on our products and customers.
In this role, you will work closely with talented engineering and Data Science teams, collaborate with a diverse set of stakeholders across Azure, and have the opportunity to design, deliver, and iterate on new tools, applications, and Azure features.
Our work has high visibility with the Azure leadership team and ample opportunities to share our successes and receive support and guidance from them.
The scope of responsibilities includes:
Listening to customers (internal and external) to understand their scenarios and challengesDriving broad initiatives across Azure and Customer Experience PlatformEngaging with partner teams across Azure and Microsoft to drive alignment on dependencies Creating product/feature specifications with visual and written designs Partner with our engineering teams in all phases of development as a subject matter expert on feature design and user experience that focuses on privacy compliance and excellence.
Solid architecture skills in distributed and modularized systems Provide hands-on program management during various phases of our projects including day-to-day contributions as part of agile development practices.
Employment typeFull-TimeWork siteUp to 50% work from homeRole typeIndividual ContributorDisciplineTechnical Program ManagementProfessionProgram Management.
Estimated Salary: $20 to $28 per hour based on qualifications.
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