Field Service Engineer
Company Name:
Hewlett-Packard Company
## Description
Business Environment - Hewlett Packard
HP is the largest seller of personal computers, printing solutions and system infrastructure systems. We are the 5th largest software company in the world, with over 328,000 employees and annual revenues surpassing $100 billion
Job Description:
Due to growth in our industry we are seeking a Field Service Engineer
Field Service Engineer
Responsibilities:
Perform on-site installations, break fix, customer training, and configuration of HP Scitex printing equipment.
Diagnose and resolve problems related to hardware, software and workflow on customer sites.
Perform on-site customer training for the operation and proper maintenance of HP Scitex digital printing equipment.
Proactively and reactively look for solutions to prevent problems from occurring at customer sites.
Perform machine-specific calibrations on customer sites including voltage uniformity tests, color registration and print head calibration.
Advise customers on proper settings, file formats, etc. in graphics software for compatibility with HP Scitex printing equipment.
Analyze customer workflows and advise them on improvements that can be made to increase efficiency.
Perform maintenance and troubleshooting on HP Scitex equipment.
Prepare weekly reports for management regarding visits to customer sites and work performed there.
## Qualifications
Skills Required:
Bachelor's degree in Mechanical/Electronic Engineering and/or Associates degree in a related field
2
years' experience with digital printing equipment or in the digital printing industry
High
computer
literacy (PC required, Macintosh a plus)
Strong customer support skills, effectively dealing with conflicts
Excited about technology and has the desire to learn new tasks and technologies
Working knowledge of industry standard prepress/design software preferred
Ability to work independently on assigned tasks
Customer service oriented, punctual and reliable
Strong communication skills both verbal and written
Ability to perform while under high-pressure situations
Ability to manage complex customer problems
Job:
services
Primary Location: United States-Georgia-Atlanta
Other Locations: United States-Georgia-Alpharetta
Schedule: Full-time
Job Type: Experienced
Shift: Day Job
Travel: Yes, 75 % of the Time
Job Posting: Feb 28, 2014
Req ID: 1252862Estimated Salary: $20 to $28 per hour based on qualifications.
Hewlett-Packard Company
## Description
Business Environment - Hewlett Packard
HP is the largest seller of personal computers, printing solutions and system infrastructure systems. We are the 5th largest software company in the world, with over 328,000 employees and annual revenues surpassing $100 billion
Job Description:
Due to growth in our industry we are seeking a Field Service Engineer
Field Service Engineer
Responsibilities:
Perform on-site installations, break fix, customer training, and configuration of HP Scitex printing equipment.
Diagnose and resolve problems related to hardware, software and workflow on customer sites.
Perform on-site customer training for the operation and proper maintenance of HP Scitex digital printing equipment.
Proactively and reactively look for solutions to prevent problems from occurring at customer sites.
Perform machine-specific calibrations on customer sites including voltage uniformity tests, color registration and print head calibration.
Advise customers on proper settings, file formats, etc. in graphics software for compatibility with HP Scitex printing equipment.
Analyze customer workflows and advise them on improvements that can be made to increase efficiency.
Perform maintenance and troubleshooting on HP Scitex equipment.
Prepare weekly reports for management regarding visits to customer sites and work performed there.
## Qualifications
Skills Required:
Bachelor's degree in Mechanical/Electronic Engineering and/or Associates degree in a related field
2
years' experience with digital printing equipment or in the digital printing industry
High
computer
literacy (PC required, Macintosh a plus)
Strong customer support skills, effectively dealing with conflicts
Excited about technology and has the desire to learn new tasks and technologies
Working knowledge of industry standard prepress/design software preferred
Ability to work independently on assigned tasks
Customer service oriented, punctual and reliable
Strong communication skills both verbal and written
Ability to perform while under high-pressure situations
Ability to manage complex customer problems
Job:
services
Primary Location: United States-Georgia-Atlanta
Other Locations: United States-Georgia-Alpharetta
Schedule: Full-time
Job Type: Experienced
Shift: Day Job
Travel: Yes, 75 % of the Time
Job Posting: Feb 28, 2014
Req ID: 1252862Estimated Salary: $20 to $28 per hour based on qualifications.
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