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IT Help Desk

Company Name:
Services Inc Solutions
This role will provide maintenance of the
computer
desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions. You will be responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
Responsibilities:
? Provide helpdesk support and resolve problems to the end user's satisfaction
? Monitor and respond quickly and effectively to requests received
? Monitor Service Desk for
tickets
assigned to the queue and process first-in first-out based on priority
? Modify configurations, utilities, software default settings, etc. for the local workstation
? Utilize and maintain a helpdesk tracking software
? Document internal procedures
? Assist with onboarding of new users
? Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
? Install, test and configure new workstations, peripheral equipment and software
? Maintain inventory of all equipment, software and software licenses
? Report issues to the Service Desk for escalation
? Manage PC setup and deployment for new employees using standard hardware, images and software
? Assign users and computers to proper groups in Active Directory
? Perform timely workstation hardware and software upgrades as required
Basic Requirements:
o High school diploma or equivalent
Preferred Requirements:
o Bachelor's Degree in Information Systems, Business, Communications or related field
o 2 years of relevant technical experience
SQL Writing
Light Programming Experience
Accountix Background Preferred but not required
PEO or Payroll Experience is a plus
position
Type: Full Time
job
Type: Experienced

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