General Manager

Company Name:
The hotel General Manager reports to the VP of Operations. This position is responsible for managing the daily hotel operations to achieve planned financial and human resource goals for the property as well as operating within Company and brand standards. This includes maintaining the physical condition of the hotel and protecting the owner's assets.

Job Responsibilities

Sales & Marketing

Direct the development and execution of strategic sales and marketing initiatives that lead to the achievement of:

Targeted RevPAR index goals
Room revenue and total revenue goals
Sales booking pace goals
Sales productivity goals

Participate in the daily and weekly revenue strategies

Support the ongoing sales effort by participating in the direct sales effort, and those supporting the sales team

Financial & Accounting

Ensure costs are controlled so IBFC goals can be achieved
Ensure proper flow-through goals are achieved for any revenue variance
Produce accurate and timely revenue and IBFC projections as required
Evaluate monthly financial statements and complete variance report which includes an analysis of revenues, expenses and 90-day forecasts
Comply with all management company accounting procedures


Develop annual business plans including
Operating budget
Sales & Marketing plan
Capital plan

Food & Beverage

Ability to oversee high volume food & beverage operations and deliver superior service
Work in conjunction with a skilled Corporate F&B team to produce strong revenue and departmental profit

Other Areas

Interact with guests and associates on a regular basis to drive guest service and associate satisfaction scores
Achieve targeted guest service satisfaction goals
Comply with all local, state, federal, and brand life safety policies
Ensure that all property preventive maintenance programs are in place
Ensure all Company and brand required training is executed in the appropriate time frame
Interview, hire, supervise, train, and counsel department managers in the efficient operations of their departments
Develop departmental improvement plans as may be required
Conduct regular visual inspections of the property and guestrooms to ensure proper maintenance, cleanliness and service standards are in place

Operate the property in an energy efficient manner

A degree from a four-year college or university or extensive applicable experience is required. A minimum of 3-years' experience as a full-service property General Manager. Experience in all areas of daily hotel operations with emphasis on sales & marketing, financial management, rooms, housekeeping and maintenance.

Ability to handle multiple concurrent working assignments and deadlines; hard working and very organized; effective communication skills including the ability to interface effectively with other team members; ability to learn quickly; self-motivated and self-managed; sense of humor and ability to function effectively in a small professional office. Fluency in Microsoft Excel, Word, Outlook, Windows XP.

AH&LA Certified Hotel Administrator certification, an advanced degree, prior experience as hotel director of sales, regional hotel operations, or experience in hotel take-overs a plus.
Career Path:
The Company seeks and rewards team members who demonstrate intelligence, judgment, a capacity to anticipate, loyalty, integrity, a high energy level, a balanced ego and the drive to get things done.

In time and subject to continued corporate successes, the Company plans to grow into new lines of business. Depending upon the performance of individual Company team members and the needs of the Company, such an expansion may lead to opportunities for expanded roles and greater responsibility.
Special Note: This boutique hotel has undergone recent renovation and the ideal candidate has experience with ROI post renovation. Experience with luxury boutique tier is preferred but not required for this extremely busy property. While this solid performer must be driven to produce results, both financially and service related, he/she must be hands on while leading this team oriented staff.

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