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Implementation Analyst

Company Name:
BITSOFT INTERNATIONAL, INC.
o Install, configure, troubleshoot, upgrade McKesson Products (VITAL, CCMS, DM, CERMe and other interfaces).
o Assist from kick off to post go live technical implementation activities.
o Provide interface related assistance including driving mapping sessions to provide technical consultations.
o Work with client IT staff to complete technical engagements and transfer basic technical knowledge, trouble shoot issues. Provide consultation on best practices and fine tuning systems for efficient use.
o Issue reporting thru completion working with product support, product management and product developers.
o Provide pre sales and post implementation consultation, technical training and support and scope services needs.
o Share ideas and transfer knowledge.
o Provide customer technical training using slides, hands on exercises, web sessions to smaal and large scale audiences.
o Conduct technical assessment, requirements gathering sessions to a room full of attendees containing all technical levels from CIO to help desk staff to answer questions not limited to system architecture, requirements, security, interfaces, network, databases, installation, support, maintenance.
o Complete timesheets and expenses on time.
o Provide excellent customer service to clients.
o Adhere to McKesson ICARE principles, HIPAA guidelines and other regulations.
Roles, responsibilities, duties and requirements subject to change from time to time.

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