Inside Sales Coordinator
Essential Duties and Responsibilities
Account or Trade Lane Management and Customer Service:
Develop strong relationships with assigned clients, YLA branches and overseas trade lane counterparts (if applicable) through timely communication and excellent customer service.
Deliver custom solutions to client in order to simplify their logistics needs.
Serve as the first point of contact between the client and internal operations and sales teams, trade lane counter parts, freight forwarders and carriers.
Ensure escalated issues are managed through to resolution
Serve as the customer's internal advocate by monitoring overall account performance for compliance with service level agreements and client guidelines
Identify and qualify business opportunities with small and mid-size companies or assigned trade lane.
Support Sales , Account and Trade Lane Managers :
Prepare and present proposals, quotes and recommend services based on customer needs.
Create and maintain operational SOPs and conduct internal audit for assigned accounts, as needed.
Onboard/Implement new customers
Support RFQ and RFI process.
Maintain, update and report trade lane growth opportunities/progress in a systematic and organized fashion, through YLA's CRM platforms.
Education and Experience
Associates' Degree with one to two years' experience in the Freight Forwarding industry; or equivalent combination of education and experience. Bachelor's Degree preferred.
Prior sales experience is not required.
Demonstrate ability to provide great customer service.
Strong ability to learn new technologies quickly enough to make intelligent decisions.
Outstanding problem solving and leadership skills
Excellent communication skills, both written and verbal.
Excellent organizational skills and ability to adapt easily.
Ability to prioritize and work around deadlines.
Ability to remain professional, confident and patient at all times.
Must be a team player.
Must be able to work effectively and contribute value with limited direction.
Demonstrate ability in problem solving and negotiation with special emphasis on corporate goals
Ability to communicate in a cooperative and professional manner with all levels of internal staff and entry level customer contacts.
Responsible for and must make every effort to resolve communications, trust and respect concerns and problems
Proficient in Microsoft -- Word, Excel and Power Point
The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Core Competencies and Values
Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Demonstrates ability to comply with YLA Core Competencies: Problem Solving & Decision Making, Accountability & Responsibility, Communication, Collaboration & Teamwork, and Customer Focus.
BENEFITS
Yusen offers a generous Employee Benefits Package including:
Medical, Dental, and Vision beginning the 1st of the month following start date
401(k) with a company match
Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, vacation, and more .
About Yusen Logistics (Americas)
As a part of the NYK Group, Yusen Logistics (Americas) Inc. performs a key role in keeping world trade moving by offering air and ocean freight forwarding, global warehousing, reverse logistics, intermodal and multimodal transportation, and supply chain solutions to some of the world's largest industries. For more information, please visit our website at www.yusen-logistics.com.
Yusen Logistics (Americas) Inc. (YLA or the Company) is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of YLA's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.
Apply On-lineSend This Job to a Friend
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Account or Trade Lane Management and Customer Service:
Develop strong relationships with assigned clients, YLA branches and overseas trade lane counterparts (if applicable) through timely communication and excellent customer service.
Deliver custom solutions to client in order to simplify their logistics needs.
Serve as the first point of contact between the client and internal operations and sales teams, trade lane counter parts, freight forwarders and carriers.
Ensure escalated issues are managed through to resolution
Serve as the customer's internal advocate by monitoring overall account performance for compliance with service level agreements and client guidelines
Identify and qualify business opportunities with small and mid-size companies or assigned trade lane.
Support Sales , Account and Trade Lane Managers :
Prepare and present proposals, quotes and recommend services based on customer needs.
Create and maintain operational SOPs and conduct internal audit for assigned accounts, as needed.
Onboard/Implement new customers
Support RFQ and RFI process.
Maintain, update and report trade lane growth opportunities/progress in a systematic and organized fashion, through YLA's CRM platforms.
Education and Experience
Associates' Degree with one to two years' experience in the Freight Forwarding industry; or equivalent combination of education and experience. Bachelor's Degree preferred.
Prior sales experience is not required.
Demonstrate ability to provide great customer service.
Strong ability to learn new technologies quickly enough to make intelligent decisions.
Outstanding problem solving and leadership skills
Excellent communication skills, both written and verbal.
Excellent organizational skills and ability to adapt easily.
Ability to prioritize and work around deadlines.
Ability to remain professional, confident and patient at all times.
Must be a team player.
Must be able to work effectively and contribute value with limited direction.
Demonstrate ability in problem solving and negotiation with special emphasis on corporate goals
Ability to communicate in a cooperative and professional manner with all levels of internal staff and entry level customer contacts.
Responsible for and must make every effort to resolve communications, trust and respect concerns and problems
Proficient in Microsoft -- Word, Excel and Power Point
The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Core Competencies and Values
Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Demonstrates ability to comply with YLA Core Competencies: Problem Solving & Decision Making, Accountability & Responsibility, Communication, Collaboration & Teamwork, and Customer Focus.
BENEFITS
Yusen offers a generous Employee Benefits Package including:
Medical, Dental, and Vision beginning the 1st of the month following start date
401(k) with a company match
Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, vacation, and more .
About Yusen Logistics (Americas)
As a part of the NYK Group, Yusen Logistics (Americas) Inc. performs a key role in keeping world trade moving by offering air and ocean freight forwarding, global warehousing, reverse logistics, intermodal and multimodal transportation, and supply chain solutions to some of the world's largest industries. For more information, please visit our website at www.yusen-logistics.com.
Yusen Logistics (Americas) Inc. (YLA or the Company) is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of YLA's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.
Apply On-lineSend This Job to a Friend
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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