CAY Associate - A.M. Member Services
Associate
Job Title/Job Code: Associate - A.M. Member Services
Department: Membership 61
Branch: Cowart Family YMCA
Supervisor: Membership Director
Nature and Scope :
Under the direction of the Membership Director and Member Services Coordinator, the A.M. Member Services Associate is responsible for efficiently and effectively carrying out the duties and functions of the membership/courtesy counter area. Emphasis will be placed on member service, program knowledge and communication to members and staff.
Minimum Requirements :
Must have BA/BS or 3
years equivalent work experience related to member services.
Prefer a minimum of one year or more experience in work relating to customer service, either paid or volunteer.
Have a working knowledge of computers (MS Office) and Spirit (or like database).
Must have excellent customer service skills. Must be dependable and flexible.
Must have excellent phone and interpersonal skills.
Exemplify YMCA ideals, leadership qualities.
Excellent interpersonal, written and verbal communication skills.
Ability to handle multiple tasks, work independently, problem solve and possess effective time management skills.
Strong customer service skills and personal commitment to service and hospitality.
Must be at least 18 years of age
Pass a criminal background and drug screening check
Pass a Motor Vehicles Record and have own transportation
CPR within 30 days of employment and maintain throughout employment
Responsibilities :
Carry out daily program tasks related directly to the position's scope and responsibility.
Stay updated on current issues regarding all programs.
Promote, monitor, evaluate and ensure that all membership programs run smoothly with a high level of service to participants.
Maintain branch and association certifications in CPR, Metro Atlanta YMCA New Staff Orientation. and Branch and off-site Emergency procedures and any other required certifications and/or training required by the Metro Atlanta YMCA.
Assist as needed in all aspects of the YMCA and its community.
Participation in and partner with membership cabinet activities.
Responsible for maintaining and reporting incident/accident paperwork.
Other duties as assigned.
Critical competencies based on needs specific to role:
Responsible for opening the branch as scheduled, ensuring all staff have reported to program areas prior to opening, and has desk operations up and ready for branch opening.
Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
Maintains privacy requirements by not sharing personal information about members including, but not limited to, phone numbers, addresses, program participation, financial information, or personal situations.
Adhere to, and implement, all policies and procedures listed in the training manual.
Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed.
Assist in annual branch Why It Matters Campaign. Achieve individual and team goals as related to the campaign.
Attend all staff meetings and trainings, as required.
Consistent display of the core values of honesty, respect, caring, and responsibility when dealing with members, volunteers, and staff.
Stay educated and updated on current issues regarding all YMCA programs and events.
Carry out other appropriate duties as prescribed by the Membership Director.
Membership cards, guest passes, etc. must be scanned, recorded as required in the training manual.
EFFECT ON END RESULT:
This position has a direct impact on the continued effectiveness of the YMCA in the community as well as on its membership. The effectiveness of this position is primarily measured by the stated satisfaction of members and ensuring a safe, clean, controlled and fun environment in accordance with the Metro Atlanta YMCA Philosophy. This effectiveness can be measured by:
The perceived quality of programs and services by the members and the community based on verbal feedback.
Positive results related to Member Services on written surveys and comment cards.
Excellent attendance.
Branches monthly retention goals.
Ergonomics : Sitting, bending, stooping, standing, 15% repetitive keyboard work, seeing, verbal communications, lift up to 25 pounds.
Hours: AM Opening Shift (Full-time, Monday Friday, 4:30am 12:30pm)
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Job Title/Job Code: Associate - A.M. Member Services
Department: Membership 61
Branch: Cowart Family YMCA
Supervisor: Membership Director
Nature and Scope :
Under the direction of the Membership Director and Member Services Coordinator, the A.M. Member Services Associate is responsible for efficiently and effectively carrying out the duties and functions of the membership/courtesy counter area. Emphasis will be placed on member service, program knowledge and communication to members and staff.
Minimum Requirements :
Must have BA/BS or 3
years equivalent work experience related to member services.
Prefer a minimum of one year or more experience in work relating to customer service, either paid or volunteer.
Have a working knowledge of computers (MS Office) and Spirit (or like database).
Must have excellent customer service skills. Must be dependable and flexible.
Must have excellent phone and interpersonal skills.
Exemplify YMCA ideals, leadership qualities.
Excellent interpersonal, written and verbal communication skills.
Ability to handle multiple tasks, work independently, problem solve and possess effective time management skills.
Strong customer service skills and personal commitment to service and hospitality.
Must be at least 18 years of age
Pass a criminal background and drug screening check
Pass a Motor Vehicles Record and have own transportation
CPR within 30 days of employment and maintain throughout employment
Responsibilities :
Carry out daily program tasks related directly to the position's scope and responsibility.
Stay updated on current issues regarding all programs.
Promote, monitor, evaluate and ensure that all membership programs run smoothly with a high level of service to participants.
Maintain branch and association certifications in CPR, Metro Atlanta YMCA New Staff Orientation. and Branch and off-site Emergency procedures and any other required certifications and/or training required by the Metro Atlanta YMCA.
Assist as needed in all aspects of the YMCA and its community.
Participation in and partner with membership cabinet activities.
Responsible for maintaining and reporting incident/accident paperwork.
Other duties as assigned.
Critical competencies based on needs specific to role:
Responsible for opening the branch as scheduled, ensuring all staff have reported to program areas prior to opening, and has desk operations up and ready for branch opening.
Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
Maintains privacy requirements by not sharing personal information about members including, but not limited to, phone numbers, addresses, program participation, financial information, or personal situations.
Adhere to, and implement, all policies and procedures listed in the training manual.
Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed.
Assist in annual branch Why It Matters Campaign. Achieve individual and team goals as related to the campaign.
Attend all staff meetings and trainings, as required.
Consistent display of the core values of honesty, respect, caring, and responsibility when dealing with members, volunteers, and staff.
Stay educated and updated on current issues regarding all YMCA programs and events.
Carry out other appropriate duties as prescribed by the Membership Director.
Membership cards, guest passes, etc. must be scanned, recorded as required in the training manual.
EFFECT ON END RESULT:
This position has a direct impact on the continued effectiveness of the YMCA in the community as well as on its membership. The effectiveness of this position is primarily measured by the stated satisfaction of members and ensuring a safe, clean, controlled and fun environment in accordance with the Metro Atlanta YMCA Philosophy. This effectiveness can be measured by:
The perceived quality of programs and services by the members and the community based on verbal feedback.
Positive results related to Member Services on written surveys and comment cards.
Excellent attendance.
Branches monthly retention goals.
Ergonomics : Sitting, bending, stooping, standing, 15% repetitive keyboard work, seeing, verbal communications, lift up to 25 pounds.
Hours: AM Opening Shift (Full-time, Monday Friday, 4:30am 12:30pm)
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
