Account Management Specialist
JOB
Summary: The AccountManagement Specialist acts as the primary day-to-day contact for customerswithin an assigned customer account group which may include retail, durablegoods, automotive, electronic commerce providers, etc. The Account ManagementSpecialist will act as the primary liaison between the company and thecustomers, meeting customer expectations and working with internal Hub GroupDepartments to resolve any issues for the customer. Once the on-boarding ofthese customers has occurred, the Account Management Specialist will monitor andreport order acceptance, order maintenance and accessorial management by theuse of various Hub Group transportation management systems.
ESSENTIAL JOB FUNCTIONS:
Developa proactive relationship with the assigned customer accounts by resolution of issuesand concerns in a timely manner and provide innovative solutions.
Determinewhich accessorial charges can be billed and follow company process tosuccessful conclusion, minimizing disputes, assisting in collections andworking with Account Managers on solutions to reduce accessorial charges.
Manage,monitor and report order acceptance, order maintenance and accessorialmanagement by email, phone and use of various Hub Group transportationmanagement systems.
Offeralternative transportation solutions as necessary by analyzing internal andexternal account metrics.
Manageassigned customer accounts to ensure they receive the best product at thelowest possible cost; maximize margin, network efficiency and On-TimePerformance (OTP).
Communicatewith shipper and consignee contacts regarding exception notification andproblem resolution.
MaximizeHub profitability and reduce customer cost exposure by working with Operationsto properly manage assets such as container pools.
Maintain quality service by monitoring standards; advisingsupervisor of potential problems. Work with Manager, Account Management andOperations Group to address and resolve single load concerns in a timely manner.
Duties, responsibilities andactivities may be assigned or changed from time to time.
Bachelor'sdegree in business, logistics, supply chain, or management preferred
Experiencein the transportation industry preferred
Experiencewith EDI processes, Web Tender Portals, fax and other applicable forms ofelectronic communication preferred.
Proficiencywith Microsoft Office applications, with emphasis on Outlook, Excel, Word
Highlyeffective communication, both verbal and written
Attentionto detail, organizational skills, and customer focused
Abilityto work weekend rotation when scheduled
OTHER
Benefits:
Hub Group provides the opportunity to participate in a variety of outstanding benefits. In addition to a business casual office atmosphere, the company offers the following benefit programs:
401(k) planwith company match
3 MedicalPlans
Dental andVision plans
Company paidbasic life/AD&D insurance
Supplementallife/AD&D insurance
Company paidshort term disability
Voluntaryshort term disability
Company paidlong term disability
Voluntaryterm life, critical illness and accident insurance policies
Flexiblespending accounts (FSA)
Healthsavings account (HSA)
Scholarshipaward
Paid Time Off(PTO)
Holiday Pay
We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including but not limited to race, age, color, religion, sex, marital status, national origin, citizenship, ancestry, non-job related handicap or disability or veteran status. Hub Group is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to careers@hubgroup.com or call (630) 795-2164 and let us know the nature of your request and your contact information.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
HCT
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Summary: The AccountManagement Specialist acts as the primary day-to-day contact for customerswithin an assigned customer account group which may include retail, durablegoods, automotive, electronic commerce providers, etc. The Account ManagementSpecialist will act as the primary liaison between the company and thecustomers, meeting customer expectations and working with internal Hub GroupDepartments to resolve any issues for the customer. Once the on-boarding ofthese customers has occurred, the Account Management Specialist will monitor andreport order acceptance, order maintenance and accessorial management by theuse of various Hub Group transportation management systems.
ESSENTIAL JOB FUNCTIONS:
Developa proactive relationship with the assigned customer accounts by resolution of issuesand concerns in a timely manner and provide innovative solutions.
Determinewhich accessorial charges can be billed and follow company process tosuccessful conclusion, minimizing disputes, assisting in collections andworking with Account Managers on solutions to reduce accessorial charges.
Manage,monitor and report order acceptance, order maintenance and accessorialmanagement by email, phone and use of various Hub Group transportationmanagement systems.
Offeralternative transportation solutions as necessary by analyzing internal andexternal account metrics.
Manageassigned customer accounts to ensure they receive the best product at thelowest possible cost; maximize margin, network efficiency and On-TimePerformance (OTP).
Communicatewith shipper and consignee contacts regarding exception notification andproblem resolution.
MaximizeHub profitability and reduce customer cost exposure by working with Operationsto properly manage assets such as container pools.
Maintain quality service by monitoring standards; advisingsupervisor of potential problems. Work with Manager, Account Management andOperations Group to address and resolve single load concerns in a timely manner.
Duties, responsibilities andactivities may be assigned or changed from time to time.
Bachelor'sdegree in business, logistics, supply chain, or management preferred
Experiencein the transportation industry preferred
Experiencewith EDI processes, Web Tender Portals, fax and other applicable forms ofelectronic communication preferred.
Proficiencywith Microsoft Office applications, with emphasis on Outlook, Excel, Word
Highlyeffective communication, both verbal and written
Attentionto detail, organizational skills, and customer focused
Abilityto work weekend rotation when scheduled
OTHER
Benefits:
Hub Group provides the opportunity to participate in a variety of outstanding benefits. In addition to a business casual office atmosphere, the company offers the following benefit programs:
401(k) planwith company match
3 MedicalPlans
Dental andVision plans
Company paidbasic life/AD&D insurance
Supplementallife/AD&D insurance
Company paidshort term disability
Voluntaryshort term disability
Company paidlong term disability
Voluntaryterm life, critical illness and accident insurance policies
Flexiblespending accounts (FSA)
Healthsavings account (HSA)
Scholarshipaward
Paid Time Off(PTO)
Holiday Pay
We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including but not limited to race, age, color, religion, sex, marital status, national origin, citizenship, ancestry, non-job related handicap or disability or veteran status. Hub Group is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to careers@hubgroup.com or call (630) 795-2164 and let us know the nature of your request and your contact information.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
HCT
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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