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Regional Operations Manager

Description:

The Regional Operations Manager position provides technical support and leadership to Center Managers within the region; ensures that the highest quality of customer service is provided at all of the delivery systems within the region; provides administrative support is areas of compliance, regulations, policies and procedures. This position will also be responsible for obtaining patient referrals for each clinic in the GA territory by representing the Companys services to hospitals, clinics, physician offices, and healthcare professionals.

Responsibilities

  • Works with executive team to develop financial plans for the region.
  • Assists in recruiting, training, and developing a highly motivated and effective team of center managers and in providing the equivalent for center managers.
  • Works with center managers in setting operational goals for centers
  • Provides guidance, leadership and coaching to center managers.
  • Communicates changes in regulations, policy, and procedures.
  • Coordinates performance appraisals, promotions and terminations within operations job functions.
  • Responsible for region-wide center audits; facilities management of security issues.
  • Conducts meetings, at least monthly, with the centers managers.
  • Oversees labor utilization and staff planning in coordination with center managers.
  • Supports and fills in for centers managers during transitions or when a center manager is not available
  • Continually drive patient referrals
  • Identify all potential referral sources for each clinic in the territory
  • Assure the Company receives commercial insurance referrals
  • Arrange appointments, schedule and conduct physician in-services
  • Conduct cold calls on potential physician, hospital, and health professional referral sources
  • Arrange meetings for clinic therapists to present their services
  • Arrange meetings for senior management with hospitals and large healthcare organizations
  • Develop strong relationships with all referral sources
  • Provide feedback to referral sources on their referrals
  • Research and attend trade shows related to referral sources
  • Solicit referral source feedback and areas for improvement
  • Work with marketing to refine and improve referral source marketing materials
  • Collaborate with Director of IPP for patient development planning
  • Stay abreast of changing healthcare services in the territory
  • Gather and help analyze information about competitors in the territory

Competencies

  • Problem Solving/Analysis.
  • Customer/Client Focus.
  • Leadership.
  • Project Management.
  • Communication Proficiency.
  • Business Acumen.
  • Strategic Expertise
  • Developing Others
  • Self-development

Supervisory Responsibility

This position manages Center Managers of region assigned and is responsible for leadership, performance management and hiring Center Managers within their region. They also will support Centers in their Region.

Travel

Travel is primarily in assigned region during the business day, although some out of the area travel and overnight may be expected.

. Requirements:
  • High school diploma or equivalent.
  • Demonstrated expertise in regional operations management.
  • 5+ years of direct leadership experience of large teams
  • Must be committed to visiting branch sites within the region. Will attend administrative meetings and, at times, represent the regional staff.

Preferred

  • Bachelors degree preferred
  • 5+ years of multi-unit experience preferred
  • Relevant experience in Health Care and or Health related field preferred
  • Relevant training in branch operations management helpful.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. This is a largely sedentary role, however some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work is performed in an office environment. Work may be stressful at times due to a busy office. Interaction with others is constant and interruptive.

Disclaimer

The above statements reflect general functions of this job and shall not be construed as a detailed description of all work requirements inherent in this job. The immediate supervisor may elaborate on or add to the above list if the duties come within the employees realm of responsibility.

Hopebridge is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record or any other characteristic protected by applicable federal, state or local laws.

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