Network/Enterprise Support Analyst
Job Details:
The Enterprise Operations Center (EOC) Analyst is responsible for delivery day-to-day infrastructure operations including monitoring and alerting, batch scheduling and processing, transmission of electronic data files, and initiating incident management activities in a 24x7x365 environment.
The EOC Analyst's primary role will be to monitor the event console reacting to alerts, creating tickets, and executing Tier 0 tasks within SLA.
Executes standard and repetitive technical and operational tasks.
Manages operational incidents to resolve them within agreed service levels according to their priority.
Executes standard and repetitive technical and operational tasks.
Manages operational incidents to resolve them within agreed service levels according to their priority.
Monitor service delivery against service level agreements and maintains records of relevant information.
Analyze service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
Monitor service capacity and initiate actions to resolve any shortfalls according to agreed procedures.
Monitor and analyze service and component availability, reliability, maintainability and serviceability against agreed service levels.
Investigate and coordinate the resolution of potential and actual service problems.
Essential High school degree 2 4 years of working experience Working experience providing infrastructure operations support Working experience with monitoring technologies and analyzing real-time statistics Working experience working with a ticket management/service desk system Working experience in an ITIL-based environment Working experience as a participant in a change management process Working experience in creating scripts for Unix, Linux, Windows, MVS Working experience in Microsoft Office products Working experience in enterprise technology systems Desirable Tech.
Certification Working experience in a Network Operations Center (NOC) or Enterprise Operations Center (EOC) Working experience in batch scheduling technologies Cisco Certified Entry Networking Technician (CCENT) Certification Red Hat Certifications .
Estimated Salary: $20 to $28 per hour based on qualifications.
The Enterprise Operations Center (EOC) Analyst is responsible for delivery day-to-day infrastructure operations including monitoring and alerting, batch scheduling and processing, transmission of electronic data files, and initiating incident management activities in a 24x7x365 environment.
The EOC Analyst's primary role will be to monitor the event console reacting to alerts, creating tickets, and executing Tier 0 tasks within SLA.
Executes standard and repetitive technical and operational tasks.
Manages operational incidents to resolve them within agreed service levels according to their priority.
Executes standard and repetitive technical and operational tasks.
Manages operational incidents to resolve them within agreed service levels according to their priority.
Monitor service delivery against service level agreements and maintains records of relevant information.
Analyze service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
Monitor service capacity and initiate actions to resolve any shortfalls according to agreed procedures.
Monitor and analyze service and component availability, reliability, maintainability and serviceability against agreed service levels.
Investigate and coordinate the resolution of potential and actual service problems.
Essential High school degree 2 4 years of working experience Working experience providing infrastructure operations support Working experience with monitoring technologies and analyzing real-time statistics Working experience working with a ticket management/service desk system Working experience in an ITIL-based environment Working experience as a participant in a change management process Working experience in creating scripts for Unix, Linux, Windows, MVS Working experience in Microsoft Office products Working experience in enterprise technology systems Desirable Tech.
Certification Working experience in a Network Operations Center (NOC) or Enterprise Operations Center (EOC) Working experience in batch scheduling technologies Cisco Certified Entry Networking Technician (CCENT) Certification Red Hat Certifications .
Estimated Salary: $20 to $28 per hour based on qualifications.
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