Air / Ocean Import Supervisor
Job Description:
Job DescriptionPosition:
Air/Ocean Import SupervisorLocation:
Atlanta, GA (ATL)Reporting To:
Branch ManagerFLSA Classification:
Non-ExemptSUMMARYThe Air/Ocean Import Supervisor is responsible for processing import shipments and leading the import team while coordinating with the customer service group.
The goal will be to achieve high accuracy through our forwarding systems to ensure high productivity and operational excellence.
ESSENTIAL DUTIES AND RESPONSIBILITIESPre-advise HandlingResponsible for managing commercial terms of freight (i.
e.
LC, bank releases, check disbursement)Arrival ConfirmationConfirm J2J/Create JobsValidate BillingResponsible for confirming credit statusGenerate invoiceDemurrage managementResponsible for initiating OS&DIssue in-hand DocumentationArrange DeliveryTransfer files to brokerageResponsible for customer service internally, bookings, documentation, and execution of routing for assigned shipmentsResponsible for assisting department co-workers with problems, issues, and questionsExercises discretion and independent judgment on a regular basis to direct documentation agents to achieve service center goalsResponsible for ensuring highest quality and accuracy of document processingResponsible for customer satisfaction and customer retention by implementing effective service capabilitiesResponsible for adherence to U.
S.
customs, TSA, and all other government agenciesResponsible for general compliance with all trading countries/partners (Rules & Documentation)Responsible for staff trainingResponsible for informing management of progress and requirements of the departmentResponsible for reviewing all documentsNotify exceptions to customer serviceVerifies that shipments are processed through U.
S.
CustomsAssists the day-to-day operations of the import department to ensure that customer requirements are metEnsures that information between customer service, document processing group, and customers flows efficiently and accurately Responsible for continuous improvement of service processes to drive gains in quality and productivityResponsible for communicating information and instructions to/from vendorsOther duties as assigned by managementJob RequirementsQUALIFICATIONS5
years of experience as import coordinator preferredCustoms Broker License preferredCollege Degree or equivalent experience preferredExcellent written and verbal communication skillsGeneral knowledge of Microsoft Office applications Qualified applicants (internal and external) must currently possess legal authorization to work in the United StatesDESIRED ATTRIBUTESExcellent interpersonal and communication skillsAbility to effectively manage other individualsAbility to train, set priorities, and instruct others on how to perform tasksAbility to balance multiple prioritiesDesire to working in a transaction processing environmentAbility to operate in global environmentSelf managing and pro-activeAbility to work in a team environmentStrong written and verbal communication skillsLANGUAGE SKILLSEnglish is the principal language for this position.
This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.
COMPUTER SKILLSProficiency in the use of Microsoft Office, Excel, PowerPoint, and other technical software is required.
PHYSICAL DEMANDSWhile performing the duties of this job, the employee is frequently required to sit.
The employee is occasionally required to walk and use hand and eye coordination.
Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
WORK HOURS AND ENVIRONMENTNormal working hours for this position are Monday - Friday from 8:
30 AM to 5:
30 PM, however, overtime will often be required.
STATEMENT OF NON-INCLUSIVITY:
This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee.
The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.
Salary:
$31.
83 - $57.
15.
Estimated Salary: $20 to $28 per hour based on qualifications.
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