Loyalty Ambassador
Location Atlanta Hotel at CNN CenterLuxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at CNN Center.
Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park.
The Omni Hotel at CNN Center is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.
Omni CNN's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.
We embody a culture of respect, gratitude and empowerment day in and day out.
If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at CNN Center may be your perfect match.
Job Description The Loyalty Ambassador maximizes opportunities for creating loyal Omni guests, while ensuring appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.
The Loyalty Ambassador develops relationships with Select Guest members and serve as their point of contact for any hotel or program questions.
ResponsibilitiesTo be thoroughly acquainted with all Select Guest member programs, promotions and benefits.
Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
Promote the Select Guest program to guests that are current not members.
To ensure perfect delivery of all package elements, hand-written turndown cards and VIP amenities in conjunction with Housekeeping, Room service and FD.
To review and respond to Medallia comments from Select Guests.
To deliver unique requests and anticipate guest needs based on past alerts.
To serve as the Ambassador for the Front of the House.
Be familiar with reservations, rooms control and basic room inventory.
To be thoroughly acquainted with all check-in and check-out procedures and policies.
Be familiar with all technical equipment as related to the Front Desk.
To be familiar with all hotel facilities.
To be familiar with general organization set-up.
To be familiar with the inter-relationship between the different departments.
Conduct Loyalty Program training with other Front Office and hotel associates.
Conduct monthly Loyalty meetings with relevant hotel associates.
Maintain Select Guest product inventories.
Conduct guestroom inspections prior to Select Guest arrival.
Will assist in Front Office operations as needed.
Perform any other duties assigned by the Front Office Management.
Be pleasant, smile and greet all guests, using surnames when obtained.
Be actively engaged with our guests and deliver memorable guest experiences.
Create unique, personalized WOW moments at every opportunity.
QualificationsPrevious customer/guest service experience highly preferred; hotel and front office experience is highly preferred.
Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
Previous cash handling and multi-phone usage experience, preferred.
Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.
Must be able to work a flexible schedule to include nights, weekends and holidays.
Salary:
$31.
83 - $57.
15.
Estimated Salary: $20 to $28 per hour based on qualifications.
Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park.
The Omni Hotel at CNN Center is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.
Omni CNN's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.
We embody a culture of respect, gratitude and empowerment day in and day out.
If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at CNN Center may be your perfect match.
Job Description The Loyalty Ambassador maximizes opportunities for creating loyal Omni guests, while ensuring appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.
The Loyalty Ambassador develops relationships with Select Guest members and serve as their point of contact for any hotel or program questions.
ResponsibilitiesTo be thoroughly acquainted with all Select Guest member programs, promotions and benefits.
Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
Promote the Select Guest program to guests that are current not members.
To ensure perfect delivery of all package elements, hand-written turndown cards and VIP amenities in conjunction with Housekeeping, Room service and FD.
To review and respond to Medallia comments from Select Guests.
To deliver unique requests and anticipate guest needs based on past alerts.
To serve as the Ambassador for the Front of the House.
Be familiar with reservations, rooms control and basic room inventory.
To be thoroughly acquainted with all check-in and check-out procedures and policies.
Be familiar with all technical equipment as related to the Front Desk.
To be familiar with all hotel facilities.
To be familiar with general organization set-up.
To be familiar with the inter-relationship between the different departments.
Conduct Loyalty Program training with other Front Office and hotel associates.
Conduct monthly Loyalty meetings with relevant hotel associates.
Maintain Select Guest product inventories.
Conduct guestroom inspections prior to Select Guest arrival.
Will assist in Front Office operations as needed.
Perform any other duties assigned by the Front Office Management.
Be pleasant, smile and greet all guests, using surnames when obtained.
Be actively engaged with our guests and deliver memorable guest experiences.
Create unique, personalized WOW moments at every opportunity.
QualificationsPrevious customer/guest service experience highly preferred; hotel and front office experience is highly preferred.
Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
Previous cash handling and multi-phone usage experience, preferred.
Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.
Must be able to work a flexible schedule to include nights, weekends and holidays.
Salary:
$31.
83 - $57.
15.
Estimated Salary: $20 to $28 per hour based on qualifications.
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