customer service, collections

SHARON WILSON

 420 Hickory Fork Court

Atlanta, Georgia 30349

PHONE# (770) 994-0910    (678) 640-7994 (cell)   E-mail: shamarw@bellsouth.net

CORE COMPETENCIES

— Accounts Receivables                        — Credit and Collections                        — Property Tax Resolution

— Accounts Payable                        — Loan Processing                        — Mortgage Closings

— General Ledger                        — Billing Specialist                        — Customer Service

Applications: Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)

PROFESSIONAL EXPERIENCE

PCFS MORTGAGE RESOURCES/LITTON LOAN SERVICING, (GOLDMAN SACHS)  Atlanta, Georgia        

LOAN COUNSELOR, COLLECTIONS, CUSTOMER SERVICE                                                     3/2000 – 3/2012

¨       Perform collections on delinquent mortgage accounts, Foreclosures, did customer service

¨       Did payment arrangements for delinquent customers, receive inquires about account from customers

¨       Serving mortgages from collections to foreclosures, review foreclosure status accounts, analyze financials, appraisals,

¨       Resolve property tax issues for customers

¨       Modify, review documents and recapitalize mortgage loans, Input Data

¨       Received several “Top Producer” awards in recognition of collection efforts

IMPACT WORLDWIDE/TOO SPOILED, New York, Los Angeles, California                               Jan. 2005 –

TALENT SCOUT P/T

¨       Recruit and identify potential talent in the entertainment industry

NATIONS BANK, Jacksonville, Florida  3/1991 – 10/1999

LOAN COUNSELOR, COLLECTIONS, CUSTOMER SERVICE

¨       Managed collections on mortgages and credit card accounts, and customer service

¨       Processed loans for customers

¨       Assisted customers with payment issues

¨       Performed skip-tracing, telebanking and bankruptcy support, loan processing, receive, review documents to process loans

¨       Received service award for exceptional performance in loan processing and collections

TRILLING MEDICAL TECHNOLOGIES, Carlstadt, New Jersey            2/1989 – 7/1990

ACCOUNTS RECEIVABLE/COMMERCIAL COLLECTOR

¨       Contacted delinquent   commercial accounts for collections, B2B

¨       Posted funds received to various accounts, accounts receivables

¨       Assisted with customer billings

EDUCATION AND CREDENTIALS

CERTIFICATE OF ACHIEVEMENT, Loan Processing,

Capstone School of Mortgage, Atlanta, Georgia

REAL ESTATE LICENSE CERTIFICATION

       Professional School of Business, Paramus, New Jersey

ASSOCIATE OF SCIENCE, Business Administration

Jefferson College, Greensboro, North Carolina

  • ID#: 68276
  • Location: Atlanta, GA , 30349

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