Call Center/ Customer Service


652 S. Evelyn Place NW                                                                                (678) 612-9705

Atlanta, GA 30318                                                                               


Customer Service Representative

Promoting Goodwill and Customer Retention

Reliable…Excellent Communication Skills….Well Organized



To obtain a Customer Service position with a organization that can utilize my abilities and allow growth for the company and myself.



Computer literate                    Detail Oriented

Client Relations                      Team Player   

Dependable                             Problem Solving




BOOST MOBILE CALL CENTER, Alpharetta, Georgia                                    Mar 2012- Sep 2012


Call Center/Customer Service Representative- involved in all aspects of customer service including; answering questions, problem solving, interfacing with our sales force and working with new customers to implement BOOST mobile services.

  • Answering high volume incoming calls 
  • Working to resolve customer billing issues 
  • Provided quality customer service exceeding quantity and call handle times expectations 
  • Assisted customers with payment processing options 


OUTCOMES INFORMATION SOLUTION, Alpharetta, Georgia          Jan 2012- May 2012


Scheduler- coordinated daily schedules of on-site field reviewers who visited various hospitals and medical facilities to obtain paper and electronic medical records.

  • Verified office demographics and provides for on-site reviewers 
  • Compiled check-list for reviewers of whom to contact, contact numbers, documents to obtain and sign-on, sign-off of said documents. 
  • Re-scheduled on-site reviewers for return visit to facilities if contact person is unavailable, documents unobtainable or review not completed.  
  • Secured fax and mailing information for reviewers to provide to facilities’ representative if necessary, in accordance to HIPPA rules and regulations. 


BANK OF AMERICA/AEROTEK STAFFING, College Park, Georgia            2011-2011

A national financial institution


Extraction/Lockbox Representative

  • Set up and operate an Opex Model 50 or 51 designed to open mail at a low speed
  • Extracted mail and prepared payments for processing
  • Met and maintained production and quality standards as set by the assigned department
  • Reviewed, sorted, and audited materials as needed
  • Communicated issues to management team, as needed
  • Completed all assigned paperwork and reported on machines productivity
  • Complied with banking Regulations as they related customer confidentiality



STARBUCKS COFFEE COMPANY, Smyrna, Georgia                                      2007-2010


A global manufacturer and retailer of high-quality coffee.


Barista/Assistant Manager

  • Provided legendary customer service and maintained revenue dollars for company
  • Prepared food and beverages to Starbucks standards
  • Assisted customers with purchases and resolved any customer issues
  • Trained new employees on policy and procedures
  • Data enter invoices for payment
  • Receive and verify invoices and requisitions for goods and services


THE MONTESSORI SCHOOL, Corpus Christi, Texas                                         2004-2006

A leader in private Montessori education.


Pre-School Teacher Aide

Recruited to develop and perform activated that assist students learning vocabulary, language, social and mathematical skills.

  • Responsible for developing weekly lesson plans
  • Taught academic, social, motor, and self-help skills to K-4 students. In addition to arts & crafts, storytelling, music, and communicating orally and effectively with pre-school children.
  • Responsible for evaluating students’ progress and making recommendations for curriculum addendum or revisions.
  • Promoted on-going communication with parents by providing verbal and written notes
  • Assured physical safety of all children in the classroom and play areas
  • CPR & First Aide Certified

KENDIS HASLEY                                                                                                               Page 2



RANSTAD STAFFING, Los Angeles, California                                                  2002-2004

A leading international recruitment corporation specializing in career management and human resources management



To provide administrative supports services to Ranstad Staffing internal and external clients.

  • Sorted incoming and outgoing mail
  • Distributed new hire and medical benefit packages
  • Processed verifications of employment
  • Assisted in daily and special projects
  • Ordered and maintained office supplies
  • Answered phones in addition to filling

STARBUCKS COFFEE COMPANY, Los Angeles, California                           2001-2002

A global manufacturer and retailer of high-quality coffee.


Sales Associate

To provide legendary customer service and assist in maintaining revenue dollars for Starbucks.

  • Responsible for visual merchandising of retail products
  • Prepare products and drinks to Starbucks standard
  • Responsible for loss prevention
  • Assisted customers with purchases and resolved any customer issues.

AT&T, Los Angeles, California                                                                                2001-2001

Internationally known communications company for commercial and domestic services.


Customer Support Specialist

Recruited to perform customer service duties in a call center environment as directed by the procedures of AT&T.

  • Answered multi-line phone system
  • Processed trouble tickets
  • Assisted customers with account issues/status
  • Assisted in daily and special projects


Del Mar College, Corpus Christ, Texas

60 credit hours of Early Childhood Development, equivalent to AA



  • ID#: 69568
  • Location: Atlanta, GA , 30311

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