Call Center/ Customer Service

KENDIS HASLEY

652 S. Evelyn Place NW                                                                                (678) 612-9705

Atlanta, GA 30318                                                                                         k.kendis@gmail.com

 

Customer Service Representative

Promoting Goodwill and Customer Retention

Reliable…Excellent Communication Skills….Well Organized

 

OBJECTIVE:  

To obtain a Customer Service position with a organization that can utilize my abilities and allow growth for the company and myself.

 

CORE STRENGTHS:

Computer literate                    Detail Oriented

Client Relations                      Team Player   

Dependable                             Problem Solving

 

PROFESSIONAL EXPERIENCE:

 

BOOST MOBILE CALL CENTER, Alpharetta, Georgia                                    Mar 2012- Sep 2012

 

Call Center/Customer Service Representative- involved in all aspects of customer service including; answering questions, problem solving, interfacing with our sales force and working with new customers to implement BOOST mobile services.

  • Answering high volume incoming calls 
  • Working to resolve customer billing issues 
  • Provided quality customer service exceeding quantity and call handle times expectations 
  • Assisted customers with payment processing options 

 

OUTCOMES INFORMATION SOLUTION, Alpharetta, Georgia          Jan 2012- May 2012

 

Scheduler- coordinated daily schedules of on-site field reviewers who visited various hospitals and medical facilities to obtain paper and electronic medical records.

  • Verified office demographics and provides for on-site reviewers 
  • Compiled check-list for reviewers of whom to contact, contact numbers, documents to obtain and sign-on, sign-off of said documents. 
  • Re-scheduled on-site reviewers for return visit to facilities if contact person is unavailable, documents unobtainable or review not completed.  
  • Secured fax and mailing information for reviewers to provide to facilities’ representative if necessary, in accordance to HIPPA rules and regulations. 

 

BANK OF AMERICA/AEROTEK STAFFING, College Park, Georgia            2011-2011

A national financial institution

 

Extraction/Lockbox Representative

  • Set up and operate an Opex Model 50 or 51 designed to open mail at a low speed
  • Extracted mail and prepared payments for processing
  • Met and maintained production and quality standards as set by the assigned department
  • Reviewed, sorted, and audited materials as needed
  • Communicated issues to management team, as needed
  • Completed all assigned paperwork and reported on machines productivity
  • Complied with banking Regulations as they related customer confidentiality

 

 

STARBUCKS COFFEE COMPANY, Smyrna, Georgia                                      2007-2010

 

A global manufacturer and retailer of high-quality coffee.

 

Barista/Assistant Manager

  • Provided legendary customer service and maintained revenue dollars for company
  • Prepared food and beverages to Starbucks standards
  • Assisted customers with purchases and resolved any customer issues
  • Trained new employees on policy and procedures
  • Data enter invoices for payment
  • Receive and verify invoices and requisitions for goods and services

 

THE MONTESSORI SCHOOL, Corpus Christi, Texas                                         2004-2006

A leader in private Montessori education.

 

Pre-School Teacher Aide

Recruited to develop and perform activated that assist students learning vocabulary, language, social and mathematical skills.

  • Responsible for developing weekly lesson plans
  • Taught academic, social, motor, and self-help skills to K-4 students. In addition to arts & crafts, storytelling, music, and communicating orally and effectively with pre-school children.
  • Responsible for evaluating students’ progress and making recommendations for curriculum addendum or revisions.
  • Promoted on-going communication with parents by providing verbal and written notes
  • Assured physical safety of all children in the classroom and play areas
  • CPR & First Aide Certified

KENDIS HASLEY                                                                                                               Page 2

PROFESSIONAL EXPERIENCE (Cont.)

 

RANSTAD STAFFING, Los Angeles, California                                                  2002-2004

A leading international recruitment corporation specializing in career management and human resources management

 

Contractor

To provide administrative supports services to Ranstad Staffing internal and external clients.

  • Sorted incoming and outgoing mail
  • Distributed new hire and medical benefit packages
  • Processed verifications of employment
  • Assisted in daily and special projects
  • Ordered and maintained office supplies
  • Answered phones in addition to filling

STARBUCKS COFFEE COMPANY, Los Angeles, California                           2001-2002

A global manufacturer and retailer of high-quality coffee.

 

Sales Associate

To provide legendary customer service and assist in maintaining revenue dollars for Starbucks.

  • Responsible for visual merchandising of retail products
  • Prepare products and drinks to Starbucks standard
  • Responsible for loss prevention
  • Assisted customers with purchases and resolved any customer issues.

AT&T, Los Angeles, California                                                                                2001-2001

Internationally known communications company for commercial and domestic services.

 

Customer Support Specialist

Recruited to perform customer service duties in a call center environment as directed by the procedures of AT&T.

  • Answered multi-line phone system
  • Processed trouble tickets
  • Assisted customers with account issues/status
  • Assisted in daily and special projects

EDUCATION

Del Mar College, Corpus Christ, Texas

60 credit hours of Early Childhood Development, equivalent to AA

 

 

  • ID#: 69568
  • Location: Atlanta, GA , 30311

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