Customer Service/Admin Support

June Giles

1150 Astor Avenue–Apt# 2423

Atlanta, GA 30310

404-312-2337/j.digiles@gmail.com 

 

Overview:   Seeking employment within a growth oriented company, where my Customer Service skills may be utilized.     

 

Skills:

Proficient in Microsoft Office Programs (Word, Excel, PowerPoint, Outlook, Great Plains, MiniOfs)Strong written and verbal communication skills

Staff  training

Problem solving with direct resolution

 

Employment History:

 

5/05-9/11   SYNQ Solutions Inc.    Program Manager Support Administrator     Atlanta, GA

  • Communicated effectively with multiple departments for promotional distribution planning
  • Performed inventory maintenance including item set up, substitution parts, description accuracy
  • National Promotional campaigns orders distribution for company, dealer /national  retail locations
  • Processed new store merchandising kits for company and dealers locations
  • Tested trial orders for promotional items distribution and quality assurance
  • Processed backorder  inventory, transferred, processed and completion within 24 hours
  • Client Technical Support password reset, location assigning and data reports
  • Handled in-bound/outbound calls processing orders and expediting all customer shipping destinations updates, delivery dates changes
  • Provided excellent verbal and written correspondence skills
  • Proven problem solving, research and resolution skills

 

2/05-5/05   Priority One Staffing      Customer Service Representative            Atlanta, GA

  • Handled  in-bound/outbound client calls 
  • Processed orders via fax, email and by phone 
  • Entered client surveys 
  • Assisted Program Managers with processing orders 
  • Assisted accounting department with return merchandise 

 

10/03-12/04        TRC Staffing        Logistics/Resolution Clerk                    Atlanta, GA

  • Shipped verifications for delivery and returns.
  • Referenced bill of lading received transportation companies.
  • Managed division logs for companies regional, departmental and vendor suppliers

 

6/02-7/03     The People’s Network        On-Site Manager                                         Atlanta, GA

  • Supervised Staff for  Billings, Collections and Technical Support
  • Interviewed potential employees
  • Conducted new hire orientation
  • Performed payroll verifications
  • Administered personal time off  request
  • Employee Incentive Programs

 

EDUCATION:   

1/12-5/13   Atlanta Technical College/Phlebotomy Technician (Graduation: 5/13)   Atlanta, GA

9/81-2/83    Essex College of Business/Business Administration (Certification: 5/83)  Newark, NJ 

 

  • ID#: 70420
  • Location: Atlanta, GA , 30310

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