Customer Service/Data Entry



6640 Akers Mill Rd SE # 4330


Atlanta, GA 30339







Michelle E. Gallo















A challenging position requiring strong skills in
  communication, organization, and attention to detail.







2006-Present                     The Home Depot At Home
  Services       Atlanta, GA


  Support Group Coordinator


Branch support coordinator and job coordinator. Enter jobs
  looking for accuracy and issues. Follow through on all orders from order
  entry, thru and to Material Ordered. Process jobs in a timely fashion. Check
  for accuracy and any issues. Make sure issues are resolved in a timely
  fashion. Conference with each branch on a weekly basis. Take reorders , enter
  contract amendments and run reports weekly. Place orders into system and
  verify accuracy. Also  volunteered  to pilot our VOC program ( a rating by
  customer on our performance overall. ) and help remove any glitches etc. in




2004-2006                            Visteon
  Aftermarket                            West
  Seneca, NY


Customer service Rep 1


Customer service operator and oversee order entry.


Handle customer complaints and answer questions.


Track shipments, credits, and invoices.


Create and maintain return goods log


Enter, release and check merchandise orders for






2004-2005                            Visteon
  Aftermarket                            West Seneca, NY


Senior Order Entry Specialist


Maintain NLA log and various reports.


Filing and confirmation notices.


Maintain retail accounts and return authorization.


Receive and distribute Intranet orders


Maintain and distribute lost sales and back order


Train new order entry personnel.


Log customer complaints and follow through.


Handle High profile accounts






1999-2004                            State
  of Georgia
  DNR                                   Atlanta, GA


Environmental Safety Worker


Customer service and public relations liaison for
  vehicle owner.


Performed vehicle inspections to determine if all
  prescribed auto repairs were performed.


Follow lead of direct supervisor


Extensive daily travel to various tag offices


Issue waivers and/or exemptions in accordance with the






1996-1999                            Patrick
  Rentals and Sales                     Stockbridge,


Customer service and Accounting Rep


Wrote rental contracts, account management, bookkeeping,
  prepare business reports.


Responsible for inventory control and maintaining a
  spotless work area.


Customer service duties included: answering phones,
  scheduling pick up and deliveries.











1972-1993                            New
  York State Department of Labor    Buffalo,NY


Agency Service Rep




Began as typist in 1972: processed unemployment claims
  and handled all issues related to them. 
  Trained new employees.


Interact directly with both internal and external
  customers to assure all needs were met and customer is satisfied.


Supply room inventory control coordinator.


Clerk and transcriber for administrative Law Judge


Handled special projects upon request: coordinate and
  operate special programs set up by the department of Labor.









Frontier Central
    High School            Hamburg, NY.




Certificates and Awards



HOMER AWARD for excellence through  Home Depot at home services


Basic Communications course through New York State Civil


Excel I 
  Certificate through New Horizons sponsored by Visteon Aftermarket


5S lean Program sponsored by Visteon Aftermarket


Leading the way and Employee Appreciation Award through
  Visteon Aftermarket




  • ID#: 70523
  • Location: Atlanta, GA , 30339

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!