Customer Service/Data Entry





 
 
 


 

6640 Akers Mill Rd SE # 4330


 

Atlanta, GA 30339


 

 

770-570-8316


 
 

 


 





Michelle E. Gallo



 





 
 


 
 


 
 


 
 


 
 


 
 


 
 


 
 


 

 

Objective


 

 

A challenging position requiring strong skills in
  communication, organization, and attention to detail.


 

 

 

Experience


 

 

2006-Present                     The Home Depot At Home
  Services       Atlanta, GA


 

Product
  Support Group Coordinator


 

Branch support coordinator and job coordinator. Enter jobs
  looking for accuracy and issues. Follow through on all orders from order
  entry, thru and to Material Ordered. Process jobs in a timely fashion. Check
  for accuracy and any issues. Make sure issues are resolved in a timely
  fashion. Conference with each branch on a weekly basis. Take reorders , enter
  contract amendments and run reports weekly. Place orders into system and
  verify accuracy. Also  volunteered  to pilot our VOC program ( a rating by
  customer on our performance overall. ) and help remove any glitches etc. in
  system.


 

 


 

2004-2006                            Visteon
  Aftermarket                            West
  Seneca, NY


 

Customer service Rep 1


 

Customer service operator and oversee order entry.


 

Handle customer complaints and answer questions.


 

Track shipments, credits, and invoices.


 

Create and maintain return goods log


 

Enter, release and check merchandise orders for
  accuracy.


 

 

 


 

 

2004-2005                            Visteon
  Aftermarket                            West Seneca, NY


 

Senior Order Entry Specialist


 

Maintain NLA log and various reports.


 

Filing and confirmation notices.


 

Maintain retail accounts and return authorization.


 

Receive and distribute Intranet orders


 

Maintain and distribute lost sales and back order
  reports.


 

Train new order entry personnel.


 

Log customer complaints and follow through.


 

Handle High profile accounts


 

 

 


 

 

1999-2004                            State
  of Georgia
  DNR                                   Atlanta, GA


 

Environmental Safety Worker


 

Customer service and public relations liaison for
  vehicle owner.


 

Performed vehicle inspections to determine if all
  prescribed auto repairs were performed.


 

Follow lead of direct supervisor


 

Extensive daily travel to various tag offices


 

Issue waivers and/or exemptions in accordance with the
  law.


 

 

 


 

 

1996-1999                            Patrick
  Rentals and Sales                     Stockbridge,
  GA


 

Customer service and Accounting Rep


 

Wrote rental contracts, account management, bookkeeping,
  prepare business reports.


 

Responsible for inventory control and maintaining a
  spotless work area.


 

Customer service duties included: answering phones,
  scheduling pick up and deliveries.


 

 


 

 


 

 

 

 


 

 

1972-1993                            New
  York State Department of Labor    Buffalo,NY


 

Agency Service Rep


 

 


 

Began as typist in 1972: processed unemployment claims
  and handled all issues related to them. 
  Trained new employees.


 

Interact directly with both internal and external
  customers to assure all needs were met and customer is satisfied.


 

Supply room inventory control coordinator.


 

Clerk and transcriber for administrative Law Judge
  Section.


 

Handled special projects upon request: coordinate and
  operate special programs set up by the department of Labor.


 

 


 

 

 

Education


 

 

Frontier Central
    High School            Hamburg, NY.


 

 

 

Certificates and Awards


 

 

HOMER AWARD for excellence through  Home Depot at home services


 

Basic Communications course through New York State Civil
  Service


 

Excel I 
  Certificate through New Horizons sponsored by Visteon Aftermarket


 

5S lean Program sponsored by Visteon Aftermarket


 

Leading the way and Employee Appreciation Award through
  Visteon Aftermarket


 



 



 



  • ID#: 70523
  • Location: Atlanta, GA , 30339

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