Administrative Assistant Customer Service Professional Front and Back Office

Lisa Ann Carson

4060 Peachtree Road D-214,

Atlanta, Georgia 30319

Mobile 770-885-7429



More than 7 years' successful experience in customer service and healthcare with recognized strengths in front and back office, problem-solving and patient care services, administrative support, and scheduling/check in and check out, proactive procedurePossess solid computer skills. Word , IDX, Microsoft Office, Merchant card verification, hospitality , marketing and salesA team player, acknowledged as "Total Quality Customer Service Professional."Account receivables and account payables, answer phones, filings, and maintain/update accurate inventories.Obtained bachelor's degree 2010 in businessObtained award in 2006 as ambassador of the month within allied health Proactive planning led to notable increase in morale in all departments.Created customer satisfaction survey, memos, news reports, reducing potential problems.

Synopsis of



Parkview Manor Nursing Atlanta, Georgia February 2012 – May 2013

Customer Service Representative

Work within nursing areas to assist with residents and patient care services covering 189 residents within facility, responsible for overseeing 12 to 16 patients over a rotational period and Support Nursing in admissions and discharges upgrading existing service, and marketing areas.Quickly and effectively solve customer challenges.Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.Communicate effectively with colleagues and team associates

Locktite Home Security Atlanta, Georgia May 2011- July 2011

Telemarketer Representative in Telecommunication

Call Center

Call C
Lion Heart Assurance Solutions Atlanta, Georgia July 2010- April 2011
P Legal Independent Contractor Associate

Documentation review, scheduling appointments, reviewing clients and prospects background and data, problem solving, helping increase income, analyze budget and forecasting, building business opportunity.Report back on meeting, schedule, and territory activities
Continue to build Relationships with current clients by providing additional training and additional service and market support.Maintain knowledge of client's business, competition, and latest industry news and trends. Marketing / Sales

Atlanta Endocrinology Center Atlanta, Georgia December 2009- May 2010
Human Resource Assistant ( short term assignment)

Assisted Medical Office for front office essential office dutiesInput data into medical office system for scheduling of patientsInsurance verificationsFiling, faxing, answering phonesReviewing and updating medical filesCarrying out specific delegated task for Medical doctor for office operations.

G.A.I.C Roswell, Georgia April 2008- June 2010

Office Assistant for Attorney Office

Georgia Receptionist duties, fax , file copy data for incident reports, answer phonesSchedule office appointments perform follow up Allocate specific information to clients files based upon case. Book keeping, PC literate Micro soft word, intermediate excelMarketing for injury health clinics

Medical Concept Staffing Norcross, Georgia September 2007-April 2010

Patient Care Technician

Perform vital signs, chart, fax reports, performed adl s, knowledge and usage of medical terminologyProvide great customer service, assist with unit secretarial dutiesCharting and or edit and enter patient information in to adequate systems and locations.Work in a various areas of Cardiology Telemetry, ER, Oncology, Internal Medicine

Saint Joseph Hospital Atlanta, Georgia October 2005- May 2006

Cardiovascular Technician

Usage of Cardiac Machine, Cardiac testing, stress testing, holter placementsMagnet, signal averages, set examination roomEquipment placement for heart activity, Mac 5000General office duties, filing , faxing, typing, charting, answering phonesEdit data, review medical record files, enter profeeds,Providing internal and external customer service


Institute for Medical Services and Allied Health

Allied Nationally Certified CPCT EKG Phlebotomist 2000-2015

Bauder College Atlanta, Georgia

Bachelor Degree Business Administration May 2010

Bauder College Atlanta, Georgia

Associates of Arts Business Business Marketing May 2006

Olive Harvey College Chicago, Illinios

Certified Nursing Assistant April 1994- April 2015

  • ID#: 71134
  • Location: Atlanta, GA , 30319

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