Penny R. Hawkins
Dependable, service-focused professional with a strong background knowledge in Customer Service, Patient Registration and relation and will be an asset within an organization.
u Director of First Impressions
u Results Driven
u Written Correspondence
u General Office Skills
u Highly Administration
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u Customer Relation Expert
u Team Player
u Strong Scheduling/Data Entry Skills
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u Proficient In All Medical Terminology
u Systems Proficiency or Tools: Aspen, Chart Max, Epic, Excel, Word, & Larson
Professional Experience __________________________________________________________
medical Coordinator June 2007-February-2007
Relationship Expert July 2001-June 2007
u Provided liaison service between patients and hospital staff by advising the department staff of patient/parent/customer concerns that require staff intervention, using Epic to patients on service status and providing explanation of delays, and ensuring that patient/parent/customer needs are addressed. Also used Aspen to regular update skills set.
u Effectively coordinated front desk and streamlined workflow and schedule for physicians.
u Provided customer service support to patients, guests, and staff by answering telephones, taking messages, routing calls to appropriate individual(s), greeting new admissions, conducting customer service rounds, and assist with service recovery. When appropriate, answers customer’s questions and provides requested information as necessary.
u Provided customer service support to patients, guests, and staff by providing direction, paging requested individual(s), and distributing and collecting appropriate paperwork and forms as necessary.
u Maintained patient records and transcribes physician orders as necessary.
u Maintained patient census and patient identification information in computer system.
u Ordered and maintained appropriate inventory of unit supplies.
u Anticipated the needs of others.
Employment History _________________________________________________________________
Children’s Healthcare of Atlanta. – Atlanta, GA July 2001-February 20011
Virginia State University – Petersburg, VA
1972-1974 GPA: 3.89/4.0
Prince George High School – Prince George, VA
1972 GPA: 3.75/4.0
Penny R. Hawkins