customer service





--
Penny R. Hawkins

Profile ________________________________________________________________________

Dependable, service-focused professional with a strong background knowledge in Customer Service, Patient Registration and relation and will be an asset within an organization.

 

Skills _________________________________________________________________________


Director of First Impressions

Results Driven

Written Correspondence

General Office Skills

Highly Administration


Customer Relation Expert

Team Player

Strong Scheduling/Data Entry Skills


Proficient In All Medical Terminology

Systems Proficiency or Tools: Aspen, Chart Max, Epic, Excel, Word, &  Larson



Professional Experience __________________________________________________________

medical Coordinator                                                     June 2007-February-2007

Relationship Expert                                                       July 2001-June 2007

    

Provided liaison service between patients and hospital staff by advising the department staff of patient/parent/customer concerns that require staff intervention, using Epic to patients on service status and providing explanation of delays, and ensuring that patient/parent/customer needs are addressed. Also used Aspen to regular update skills set.

u  Effectively coordinated front desk and streamlined  workflow and schedule for physicians.

u  Provided customer service support to patients, guests, and staff by answering telephones, taking messages, routing calls to appropriate individual(s), greeting new admissions, conducting customer service rounds, and assist with service recovery.  When appropriate, answers customer’s questions and provides requested information as necessary.

Provided customer service support to patients, guests, and staff by providing direction, paging requested individual(s), and distributing and collecting appropriate paperwork and forms as necessary.

u  Maintained patient records and transcribes physician orders as necessary.

Maintained patient census and patient identification information in computer system.

Ordered and maintained appropriate inventory of unit supplies.

Anticipated the needs of others.

 

Employment History _________________________________________________________________  

 

Children’s Healthcare of Atlanta. – Atlanta, GA                      July 2001-February 20011

 

Education _____________________________________________________________________

Virginia State University – Petersburg, VA

1972-1974                                                              GPA: 3.89/4.0

Prince George High School – Prince George, VA
1972                                                                      GPA: 3.75/4.0




--
Penny R. Hawkins

  • ID#: 73328
  • Location: Atlanta, GA , 30349

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Store Seasonal Employee - Customer Service Ass...
Gainesville, GA Lowe's Companies, Inc.
Customer Service Advisor
Woodstock, GA Auto Plus Pep Boys
Customer Service Advisor
Augusta, GA Auto Plus Pep Boys
Customer Service Advisor
Atlanta, GA Auto Plus Pep Boys
Part-Time Bilingual Customer Service Represent...
Gainesville, GA Aaron's, Inc
Customer Service Advisor
Lawrenceville, GA Auto Plus Pep Boys