customer service

Penny R. Hawkins

Profile ________________________________________________________________________

Dependable, service-focused professional with a strong background knowledge in Customer Service, Patient Registration and relation and will be an asset within an organization.


Skills _________________________________________________________________________

Director of First Impressions

Results Driven

Written Correspondence

General Office Skills

Highly Administration

Customer Relation Expert

Team Player

Strong Scheduling/Data Entry Skills

Proficient In All Medical Terminology

Systems Proficiency or Tools: Aspen, Chart Max, Epic, Excel, Word, &  Larson

Professional Experience __________________________________________________________

medical Coordinator                                                     June 2007-February-2007

Relationship Expert                                                       July 2001-June 2007


Provided liaison service between patients and hospital staff by advising the department staff of patient/parent/customer concerns that require staff intervention, using Epic to patients on service status and providing explanation of delays, and ensuring that patient/parent/customer needs are addressed. Also used Aspen to regular update skills set.

u  Effectively coordinated front desk and streamlined  workflow and schedule for physicians.

u  Provided customer service support to patients, guests, and staff by answering telephones, taking messages, routing calls to appropriate individual(s), greeting new admissions, conducting customer service rounds, and assist with service recovery.  When appropriate, answers customer’s questions and provides requested information as necessary.

Provided customer service support to patients, guests, and staff by providing direction, paging requested individual(s), and distributing and collecting appropriate paperwork and forms as necessary.

u  Maintained patient records and transcribes physician orders as necessary.

Maintained patient census and patient identification information in computer system.

Ordered and maintained appropriate inventory of unit supplies.

Anticipated the needs of others.


Employment History _________________________________________________________________  


Children’s Healthcare of Atlanta. – Atlanta, GA                      July 2001-February 20011


Education _____________________________________________________________________

Virginia State University – Petersburg, VA

1972-1974                                                              GPA: 3.89/4.0

Prince George High School – Prince George, VA
1972                                                                      GPA: 3.75/4.0

Penny R. Hawkins

  • ID#: 73328
  • Location: Atlanta, GA , 30349

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