Operations







Resume
of Earnest SMITH- ATLANTA, GA







Contact info: (404)914-4279 or
(404)241-5933



Email: ejsmith000@gmail.com



Passionate and Skillful Hospitality Operations Worker,
Supervisor, and Manager





Education: 



*Associate Degree in Business
Management



*Currently attending Everest
University to complete bachelor’s degree in Business Management



Career
History:
 



*12 years of enthusiastic hotel
operations and customer service experience at Hyatt Regency Atlanta from 1996
to 2008



 Convention Services Supervisor that
executed impeccable leadership and skill set for all department employees to
correctly set, in detail, meeting rooms and banquet functions, employees
complete guest request in a timely fashion, ensure all storerooms are clean and
stocked, loading and unloading freight, report any broken equipment and unsafe
environments, assist and advise other hotel back of the house operation departments,
heavy lifting, training staff, and trouble shooting.



Food and Beverage Assistant Manager accountable for the day to day operations of the Convention
Services department, employee payroll, employee schedules, storeroom inventory,
employee safety procedures, trouble shooting, finding creative ways to set-up
meeting and banquets rooms, ensure guest satisfaction, order new equipment and
daily supplies, take on all office work which include answering phones and
radio dispatch in a professional manner, hire and train staff, decrease staff
turnover, daily key carrier,  cut supply
and payroll cost, enforce and follow all safety procedures, record keeping, and
delegating workloads to all supervisors.



Current Employment: Double Tree (By Hilton) Atlanta Galleria-Start date:
October 2012- Food and Beverage department multiple purpose employee. Current
working in or as Banquet Set-up, Banquets Serving, Restaurant Outlet server,
Bartender, dishwasher, and In-room Dining Server.



Professional Experience and Training:











Banquets: Set-up training, Service
training, Supervisor training, Customer service training and Manager training



Restaurant outlet service: Service
training, Supervisor training, and Customer service training



Shipping and receiving: Service
training, Inventory training, and Pallet jack experience



Stewarding: Inventory training,
Supervisor training, manager training and operation training



Storeroom operations: Inventory
training and Supervisor training



Housekeeping: Customer service
training, Guest room cleaning, and Supervisor training











Skills/Professional Experience:











*Operations Management                                                                     *Office Management                                                                                                                                            











*Payroll/ Budgeting Management                                                   



*Customer Service/ Client Relations                                                                 











 



 



Performance Profile:











*Detail orientated and a firm
supporter of company policy.



*Recommend measures to improve work
methods.



*Pride in having knowledge of all
job related tasks.



*Help provide a safe work
environment through personal actions.



*Committed to exceptional customer
service, company growth and reputation.



*Hold myself and everyone
accountable for their actions.



*Ability to lead others











 











Career objectives:



* Determined
to prove to be a valuable employee with the skills and knowledge to become a potential
management trainee or supervisor candidate with a growing organization and be
the best at my job/career.



Awards and other notes of importance:



*Employee of the month in 1997



*Manager of the quarter in 2005



*Job Rotation: As part of
being a food and beverage manager it was important to rotate and help out, and
gain experience in different departments such as banquets, housekeeping,
engineering, stewarding, kitchen, shipping and receiving and restaurant
outlets.



*2004 given the pleasure of
representing Hyatt Regency Atlanta in Milwaukee at the Milwaukee Open as a
banquet captain monitoring sponsored banquet events. 











  • ID#: 73590
  • Location: Atlanta, GA , 30303

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