Call Center Agent

Serena Fain

3111 E Colonial Way Chamblee, GA Phone: 803 4674696 email:


Areas of Expertise


  • Microsoft Word                                               
  • Good customer service skills
  • Typing 80 CWPM
  • Microsoft Excel
  • Data Entry Keystrokes of 6000 alpha & 2000 numeric

Software Knowledge:  Microsoft XP, Microsoft Word, and Microsoft Excel




Lowe’s, Customer Service Associate

Chamblee, GA

June 2013-Present

Responsibilities:  assisting customers with all questions about the store, mixing paint and assisting those customers who were dissatisfied with their paint choices after purchase, putting stock on the shelves, answering the phones to assist customers with online orders


Pioneer Marketing Research, Call Center Specialist

Norcross, GA

June 2013-Present

Responsibilities:  answering calls to take care of customers complaints, calling anywhere from 200-500 customers or consumers a day to inquire about the products or services they received and if they are satisfied with them or not, and providing solutions to customer issues



Marlow’s Tavern, Server/Server’s Assistant

Tucker, GA

August 2011-December 2012

Responsibilities:  running food, assisting guests, completing room services, keeping the tavern and patio clean, and serving and assisting other servers.


Radio Shack, Sales Associate

Snellville, GA

August 2010-December 2010

Responsibilities:  selling cell phones to customers, upgrading and starting new contracts for customers, handling the cash register, and also helping customers find other small products such as bulbs, capacitors, switches, etc.


TJ Maxx, Sales Associate

Atlanta, GA

April 2009-September 2009

Responsibilities:  assisting customers with any questions they had regarding how to find the products that were in my area, putting out new shipments daily in a neat display.




Richland Northeast High School (Columbia, SC)

California Coast University Online-Bachelor’s Degree in Psychology (Atlanta, GA)




Available upon request


  • ID#: 73743
  • Location: Atlanta, GA , 30341

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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