Customer Service Representative

linda johnson

3230 Dodson Dr, Apt 12, East Point, GA 33044

Cell Phone: (225) 620-5429 |

A competent individual, seeking a position that will allow the opportunity to display, powerful, analytical skills and gain knowledge in the area of law.

Summary of Qualifications


  • Proficient in Microsoft Excel, Microsoft Office and Microsoft Outlook Training

  • Ability to examine complicated and detailed material and solve problems.

  • Willing to adapt to any stressful sensitive situation.

  • Capable of demonstrating strong organizational skills and proficient in record keeping


Professional Experience

Donnelly Communication, Atlanta, GA February 2013 – Present

Customer Service Representative

  • Process phone catalog orders and phone payment (credit cards).

  • Process utility calls for PG&E Electric Co. Smart AC program.

  • Provide excellent customer services for consumer by providing information as needed.

  • Inputting/logging all calls.


Hazard Mitigation Grant Program, Baton Rouge, LA February 2012 – August 2012

Closeout Analyst

  • Prepared applicant folder for closing by reviewing folder for required documents.

  • Processed special documents to close file.

  • Processed files to be scan into the pdf files when required.

  • Excel Spread sheet; Outlook program used.


Direct General Auto Insurance Call Center, BR. LA January 2011 – February, 2012
Customer Service Representative

  • Received inbound calls, placed outbound calls as needed.

  • Processed phone pay. Credit/debit card pay.

  • Processed auto quotes for new business, endorsement and renewal, and other changes to policy when needed.

  • Assist clients in trouble shooting policy when needed.

  • Fax or email special documents to clients.

  • Worked outlook; and agency software to log calls; sign in, and monitor


Homeland Security/FEMA, Baton Rouge, LA July 2005-August 2009

Mobile Home Sales Specialist

  • Coordinated applicant information, to ensure assistance in permanent housing.

  • Performed verification activities to determine eligibility to purchase the FEMA units.

  • Compiled all mandatory documents for finalizing the sale on the MH.

  • Completed field activities to complete the final sale of the unit and contract signing.






Department of Homeland Security/FEMA, Baton Rouge, LA October 2005-July 2007

Applicant Service Representative Call Center

  • Collected and evaluated in current disaster specific information as assigned in order to ensure disaster victims receive maximum aide available.

  • Performed verification activities to determine eligibility of applicants for disaster assistance.

  • Reviewed inspections of damaged dwelling and appeals for accuracy and compliance with guidelines.

  • Analyzed program data and prepared program status reports for review.

State Group Benefits, Baton Rouge, LA January 2000-April 2005

Administration Mail Coordinator

  • Streamlined mail entry system and improved accuracy of documentation, reducing shipping and mail entry errors.

  • Improved accuracy, on-time delivery and customer satisfaction.

  • Facilitated improved communication among departments.

  • Managed the transition to new productively tools that significantly increased the accuracy of scheduled incoming and outgoing mail.


Office of Telecommunication Mgt, Baton Rouge, LA January 1987-October 1999

Customer Service Representatives Help Desk/Call Center

  • Provided technical troubleshooting assistance throughout the department.

  • Monitored and dispatched repair vendor out of repair problems.

  • Tracked documents and maintained information concerning actions items.

  • Retrieved and updated status of documents on computer tracking system.




Associates of Science in Paralegal Studies

Baton Rouge College, Baton Rouge, LA

Business Administration

Spencer Draughon Business College, Baton Rouge, LA, February 1972


St. Helena High School

Greensburg, LA, May 1970

  • ID#: 73835
  • Location: Atlanta, GA , 30344

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!