Customer Service Representative

Dear Hiring Executive(s),

            I would like to begin by saying I am very excited to have the opportunity to become a potential employee within your company, I would also like to give you a brief description of myself.
            I am a very enthusiastic person; I enjoy working around, and meeting new people.  I have excellent customer service skills; I’m a quick learner, which makes me easy to train.  I also like to work with my hands.  I like to challenge myself on a regular basis:  therefore a position that could accommodate my expectations of myself would definitely make me a valuable asset to your establishment.
            I have enclosed a copy of my resume; my references can be provided upon request.
Sylvia A. Madden



To obtain a customer service/entry level position with a company which offers opportunities to gain more experience and allows for continual professional and personal growth.
·         Customer Service Oriented
·         Microsoft Office XP
·         Strong Organizational Skills
·         Conflict Resolution Trained
·         Office Skills Training
·         Light Keyboarding
Office Technology
West Fulton High School , Atlanta , GA
August 2003 – November 2003
Ask Staffing, Duluth , GA
ManPower, Atlanta , GA
Hired Dynamics, College Park , GA
GE Capital – Atlanta , GA
Georgia Spice, Atlanta , GA
Rexnord Corp. – Atlanta , GA
Quaker Oat – Atlanta , GA
Mar. 2012 – Mar. 2013
Jan. 2011 – Feb. 2012
Jan. 2007 – Nov. 2010
Oct. 2003 – Feb. 2007
Oct 2001 – Sept. 2003
Feb. 1998 – Sept. 2001
May 1994 – Jan. 1998
Customer Service
·         Maintaining personal appearance to promote company image
·         Handling all activities with courtesy and professionalism
·         Providing ‘service with a smile’ at levels above expectations
·         Greeting and welcoming patrons as initial point of contact
·         Handling cash and logging balance discrepancies
·         Documenting  special orders and requests
·         Documenting, transferring, and answering telephone calls 
·         Handling telephone inquiries 
·         Taking accurate and detailed message when necessary 
·         Processing account holders 
·         Excellent verbal/telephone communications skills
·         Maintaining filing system for papers and electronic documents
Office and Administration
·         Providing coordination with other offices and co-workers
·         Reading and interpreting job specifications
·         Working knowledge of office procedures
·         Ability to organize and prioritize work
·         Managing job tasks with minimal supervision
·         Pulling/Processing Orders
·         MS Excel, Word, Access, and PowerPoint
·         Creating official documents and mail correspondence
Industrial Skills
·         10 Key Scanner
·         Operating Opex 50 and 150 Machine
·         Forklift/Cherry Picker Operator
·         Preparing orders for shipment
·         Operating Xerox Machine
·         Inventory
·         Machine/Press Operator
·         Quality Control Audits

  • ID#: 74893
  • Location: Atlanta, GA , 30311

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