Customer service

Kematha R.Walton

3649 Buford Highway N.E Apt B4

Atlanta,GA. 30329

404-315-4887(Home)

404-645-1905(Cell)

 

Objective:                                      To be an active & excellent employee in your organization and to express and develop my professional skills for the mutual benefit of the company and myself.

 

Experience:

 

Burger King                                                                                                                                                                                                                                                                                                                                                                                                                                                              Atlanta,GA.

Cashier                                                                                                                                                                                                                                                                                                                                                                                                                                                07/2013 to Present

Ÿ Greet customers with a willingness to help.

Ÿ Transferring orders to the kitchen to have them prepare customers food.

Ÿ Collect cash from customers,check and charge payments, perform exchange transactions.

 Act on behalf of the company to provide good customer service.

 

Harriet Tubman                                                                                                                                                                                                                                                                                                                                                                                               Minneapolis,MN

Women Advocate                                                                                                                                                                                                                                                                                                                                                                       11/2010 to 06/2013

Provide services to homeless women by assisting them with safety planning and helpful resources.

ŸAssist with facilitating domestic violence meetings at our shelter to help deter women from the cycles of abuse. 

ŸAnswer crisis calls and help to set up transportation to get women to safety.

 

Iqor Holdings,Inc                                                                                                                                                                                                                                                                                                                                                                                                       Plymouth,MN

Senior Post Write Off Specialist                                                                                                                                                                                                                                                                        04/2004 to 11/2010

Ÿ Go over delinquent wireless bills with customers in collections.

 Update credit report with the 3 major credit reporting agencies.

ŸRespond to written correspondence by customers in dispute either by phone or mail.

 

Rem Hennepin                                                                                                                                                                                                                                                                                                                                                                                       St. Louis Park,MN

Direct Service Professional                                                                                                                                                                                                                                                                                                     02/2008 to 04/2009

ŸAssisted clients with feeding, personal hygiene care and coordinate both indoor/outdoor activities.

ŸAdministered medications.

Help to ensure that quality, friendly and dedicated service is provided to REM clients

 

Blue Cross/Blue Shield of MN                                                                                                                                                                                                                                                                                                                                 Eagan,MN

Customer Service Representative                                                                                                                                                                                                                                                      12/2002 to 04/2004

ŸAnswering calls and explaining medical coverage to our customers/medical providers.

ŸProcess medical claims for approval of payments for services rendered.

ŸExplain to customers about health insurance policies/procedures.

 

 

 

Education:                                  Rasmussen College                                                                                                                                                                                                    Brooklyn Park,MN

                                                                                                                                        Associates in Applied Science                                                                                                                                                                                                                                           2010

ŸMaintained a 3.6 and made the Dean's List in 2009.

ŸRecieved Degree in Human Services

 

References:                  Available upon request

 

  • ID#: 75263
  • Location: Atlanta, GA , 30329

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