Shift Manager

Jamie King  50 Mt. Zion Rd. Apt.#G-4  Atlanta Ga. 30354(404)593-5254quanetteblair@yahoo.com Objective: To build a career in a professional working environment where there is growth and opportunity. My goal is to contribute to a performance oriented culture that values accountability, integrity, commitment and team work. Core Competences Management Scope of responsibility is diverse and includes planning budgeting, expense control recruitment, procurement, inventory control, menu planning/pricing, facilities management and customer service/guest relations. Direct and decisive with “hands on” management Results: Contributed store improvement – obtained a friendly/home environment. Increased sale by10% by development and mentoring shifts of 5 or more crew members per shift, Also consist of training new employees on safety practices and techniques. Shift Manger Work at a fast-track promotion, responsible for supervising positions from cooking to money handling. Responsible for 5-7 employees to cook prepare foods, drinks for costumers daily. Explained to crew how important excellent customer service skills was to the company. Cashier/Sale Associates Control money handling; suggest sales with a smile eye contact and a welcome back attitude. Provide outstanding customer service across all boards. Meet goals every three months work effectively with staff increase productivity successfully interact with the public. Provide assistance with the customer compliance a customer service with delivery when required. Shift Manager·         Provide customer service, Assign employees to specific duties, Direct and supervise employees·         Enforce safety, health, and security rules, Hire, train, and evaluate personnel·         Motivated employees to work as a team and coached associates on a one-on-one basis·         Maintained store in accordance with company policy·          Utilized computer system to track orders, and process payroll·          Handled bank deposits·          Resolved customer complaints Assistant Manager ·         Receive payment by cash, check, credit card, Issue receipts, refunds, credits, Greet customers, Resolve customer complaints, Answer customers' questions and Provide customer service ·         Maintained store in compliance with all regulatory requirements and completed facility inspectionsAssist  General manger with profits & loss managements by following cash control/security procedures, an managing laborMonitored orders in the store and determined where backup occurred, and worked with the kitchen staff to remedy the situation Page 2                                                                                                             Jamie King Cook·         Clean food preparation areas, cooking surfaces, and utensils.·         Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.·         Maintain sanitation, health, and safety standards in work areas·         Wash, cut, and prepare foods designated for cooking·         Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold. ·         Assist with General Manager with Profit & Loss management by following cash control/security procedures, and managing labor·         Managed store inventory·          Monitored orders in the store and determined where backup occurred, and worked with the kitchen staff to remedy the situation. Employment HistoryChick-fil-A                                                    04\2012-06\2012       Atlanta GA  Cook/Prep Global Concessions-Nathan’s Hot Dog                                                         04/2009-03/2010    Atlanta, Ga.Assistant MangerChurch’s Chicken                     09/2008 03/2009                    Atlanta GA                            Shift Manger Mrs. Winner’s Chicken & Biscuits                         07/2005-06/2007   Atlanta GA.Cashier/Shift Manger EducationAlonzo  A. Crim   High School                 High School Diploma               1995  REFERENCES AVAILABLE UPON REQUEST  

  • ID#: 76300
  • Location: Atlanta, GA , 30354

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