Management, Supervisor, Customer Service, Clerical







 


 
 


 


 
 


 


 

 


 


 


 
 


 


 
 


 


 


 
 
 


 

Felicia Thirkield


 

1431 Nash Rd. Atlanta, GA 30331


 

404-918-0209


 

Fthirkield@yahoo.com


 

 

OBJECTIVE


 

 

 


 

 

To work with a company that seeks an ambitious and career
  conscious person, where acquired skills will be utilized toward continued
  growth and advancement.


 

 

SKILLS PROFILE


 

 

 


 

 

  •   Microsoft Office, Excel, PowerPoint

  •   Filing, Faxing, Copying, and Organization
      skills

  •   Image & Opera Property Management System

  •   Management and Cash handling skills

  •   Typing (40+ wpm)

  •   Ability to handle multiple phone lines

 
 
 
 
 
 

 

EMPLOYMENT HISTORY


 

 

 


 

 

Front Office Manager


 

 

2005-2011


 

 

JHM Enterprise d.b.a. Microtel Inn, Smyrna,
  GA (sold to Sareena Hospitality in
  2006)


 

  •   Provide first-line response and desk
      receptionist service for guest

  •   Acting General Manager as needed

  •   Responsible for inventory counts and ordering,
      room inspections, staff meetings, employee evaluations and scheduling

  •   Handle interviews, recruit, and train new
      hires on policy and procedures of hotel

  •   Managed all personnel and financial operations
      of hotel

  •   General office duties

 
 
 
 
 
 

 

Assistant Manager


 

 

2001-2003


 

 

Taco Bell/ KFC, Atlanta, GA


 

  •   Supervised 10-12 employees per shift, and
      occasionally prepared employees schedule

  •   Assisted Store Manager with banking
      responsibilities: verified and balanced entire store bank, and make daily
      bank deposits

  •   Aided Store Manager with accounting
      responsibilities: ran end of day, cash out reports, signed for voids and
      overrides, transmitted credit card batches

  •   Responsible for opening and closing store and
      daily food counts

  •   Provided Store Manager with documentation an
      all disciplinary action and feedback for performance reviews

  •   Effectively trained new employees on policy
      and procedures

  •   Successfully scored 100 on store inspections
      and secret shoppers

 
 
 
 
 
 
 

 

Human Resources Assistant/ Bank Teller


 

 

1999-2001


 

 

Citizens Trust Bank, Atlanta, GA


 

  •   Provided Administrative support to staff
      members which included; screening calls, filing, faxing, and coping
      documentation

  •   Managed calendars, prepared documents,
      scheduled meetings, maintained files and generated correspondence

  •   Handled banking transactions and offered
      alternative solutions with the objective of retaining customers’ business

  •   Verified cash withdrawals and signature
      endorsements within established limits and secured required approval as
      necessary

  •   Balanced daily transactions in cash drawer and
      ATM

 
 
 
 
 

 

EDUCATION


 

 

 


 

 

Atlanta Technical College Systems of Georgia


 

GED


 

 

 


 

 

 


 







 


 
 


 


 
 


 


 
 
 


 


 
 


 


 
 


 


 


 
 
 


 


 

Felicia Thirkield


 

1431 Nash Rd. Atlanta, GA 30331


 

404-918-0209


 

Fthirkield@yahoo.com


 

 

OBJECTIVE


 

 

 


 

 

To work with a company that seeks an ambitious and career
  conscious person, where acquired skills will be utilized toward continued
  growth and advancement.


 

 

SKILLS PROFILE


 

 

 


 

 

  •   Microsoft Office, Excel, PowerPoint

  •   Filing, Faxing, Copying, and Organization
      skills

  •   Image & Opera Property Management System

  •   Management and Cash handling skills

  •   Typing (40+ wpm)

  •   Ability to handle multiple phone lines

 
 
 
 
 
 

 

EMPLOYMENT HISTORY


 

 

 


 

 

Front Office Manager


 

 

2005-2011


 

 

JHM Enterprise d.b.a. Microtel Inn, Smyrna,
  GA (sold to Sareena Hospitality in
  2006)


 

  •   Provide first-line response and desk
      receptionist service for guest

  •   Acting General Manager as needed

  •   Responsible for inventory counts and ordering,
      room inspections, staff meetings, employee evaluations and scheduling

  •   Handle interviews, recruit, and train new
      hires on policy and procedures of hotel

  •   Managed all personnel and financial operations
      of hotel

  •   General office duties

 
 
 
 
 
 

 

Assistant Manager


 

 

2001-2003


 

 

Taco Bell/ KFC, Atlanta, GA


 

  •   Supervised 10-12 employees per shift, and
      occasionally prepared employees schedule

  •   Assisted Store Manager with banking
      responsibilities: verified and balanced entire store bank, and make daily
      bank deposits

  •   Aided Store Manager with accounting
      responsibilities: ran end of day, cash out reports, signed for voids and
      overrides, transmitted credit card batches

  •   Responsible for opening and closing store and
      daily food counts

  •   Provided Store Manager with documentation an
      all disciplinary action and feedback for performance reviews

  •   Effectively trained new employees on policy
      and procedures

  •   Successfully scored 100 on store inspections
      and secret shoppers

 
 
 
 
 
 
 

 

Human Resources Assistant/ Bank Teller


 

 

1999-2001


 

 

Citizens Trust Bank, Atlanta, GA


 

  •   Provided Administrative support to staff
      members which included; screening calls, filing, faxing, and coping
      documentation

  •   Managed calendars, prepared documents,
      scheduled meetings, maintained files and generated correspondence

  •   Handled banking transactions and offered
      alternative solutions with the objective of retaining customers’ business

  •   Verified cash withdrawals and signature
      endorsements within established limits and secured required approval as
      necessary

  •   Balanced daily transactions in cash drawer and
      ATM

 
 
 
 
 

 

EDUCATION


 

 

 


 

 

Atlanta Technical College Systems of Georgia


 

GED


 

 

 


 

 

 


 
  • ID#: 78548
  • Location: Atlanta, GA , 30331

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